I’m

Everyone from the sales rep to the installation team were friendly and professional and were very good about answering any questions we had. The windows are very good quality and they did a great job with the installation. They are also trained to remove/replace any framing or areas around the windows that have water damage or other issues which is a huge plus!

Working with the contractor and the plumber was amazing. Great and kind people

Everyone was easy to work with. All my questions were answered.

When you say the hours are 9am to 7pm you should stick to it...I know you make a 3 day commitment, but it's hard on the home owner when the workers are here until 9:40 pm just to finish up

Cost was way too high

Completed installation in a day and took all my suggestions and got them done to my satisfaction.

Every thing was done professionally if the installer’s had a question or problem they always talked to us so we new what was going on

Extremely friendly and polite from the salesperson to the installer to the follow up person

Everything went smoothly and went exactly as planned

So pleased with our new walk-in shower. The quality and workmanship are superb. Everyone from the sales personnel to the installers were kind, knowledgeable, professional and made sure it was as stress-free as possible for us. I especially appreciated how hard the installer worked. It was a long day for him and he had to make lots of adjustments to our old house to make sure the install was perfect.

The installation was terrible took all windows out in winter at one time and I froze in house. Cut holes to big around windows so now house had to be resided

The installer was very good at what he did

The final product is very good

They are very quick to respond if you contact them with any concerns. The local team is very knowledgeable.

Eric the installer was on time. He explained the entire process before starting and kept me informed throughout the process. He covered the floors with drop cloths and did a fantastic job cleaning up. We thought it might be a two day job, with the old cast iron tub and all the tile. Eric completed it in one day.

Fast friendly experience and professional services

Price is a little high.

Very satisfied with installer and salesman.

We haven’t had the windows in for very long, we would need to see how efficient the windows are in colder weather.

Great customer service

I have already sent photos of finished product to family, friends and coworkers, have already recommended mad city to others!

The installers were friendly, knowledgeable and professional. We love the windows, perfect for the rooms and house.

The guys were very professional, kind and considerate. They were here at 8 AM, did very clean work, used drop plastic so not to leave old insulation on floor, considerate of my home as they even vacuumed the rooms. I was very proud of the way they did their work. The difference in the heating of this house is amazing. Great job.

Better clean up after the project.

I feel the price is really high but we did get very high quality windows and having the team come out and put them in was pleasant. The contractors were very nice and respectful.

Very professional. Job completed around 2-3 weeks early.

From the time I signed up for the estimate to the time the windiws were installed went very smooth. It was a great experience working with the team. Excited for the nicer weather to be able to open them up. Thank you Mad City Windows & Bath

Fast and convenient and very thorough

Initiate customer service training for your phone people.

Courteous, efficient, thorough service with quality workmanship and product.

Pricing

have better communication, return phone calls/emails, give the right phone number to call for us to call: pre install, and the right info given when being sold to as the communication for us being in a condo, good thing I contacted the association on the install back in Nov., noone from MadCity called me till first week of Dec. for the address which would've been to late for an approval--they need to discuss at board meetings.

Everyone was professional and knowledgeable. They made it easy to do this job.

My new windows are beautiful and well-made. The installation process went very even though the winter weather was a challenge. Chris’s and Melissa worked fast and efficiently to minimize any effects on the rest of our house.

Staff was well organized, polite and demonstrated excellent attention to detail.

2 windows cracked, wrong trim ordered which led to sheet rock and mud work, causing a huge mess in our house.

Install was quick and final product was beautiful. The installer and plumber were very nice.

It was super easy to understand the entire process and went just as they described.

I love my new shower.they did a great job . It's much easier to get into then my walk in.kinda wish I could have gotten doors. Good job.

Showed up when they said they would. Done in one day as promised. Erik did a wonderful install job kept everything very clean such as runners down on floor to not make a mess. Was appreciated

My shower was installed within the time limit that they told me it would be in

The quality of the product and the skill of the installer and plumber.

It was a great experience

My windows are beautiful! But they are so expensive. Most of my friends and family can not afford Mad City.

Very efficient. Very nice workers. The windows are beautiful

I liked the professional way the installer explained to me the steps they would be doing the install. The time it would take to remove the window and place in the new one. I love the finished look both inside and out. I had a friend, who works carpentry help replace the siding outside, he was amazed at the quality of there work also. Well satisfied and I would recommend Mad City to others.

The windows are great, sales force not pushy, installation smooth and easy. Great investment.

Easy to work with great quality work good product

Too expensive.