The experience was professional from start to finish. From the initial consultations though the final in installations, the whole process was extremely well done

We quickly felt we needed to act as our own project manager. Communication between work crews was dismal. Contractor work was not checked thoroughly by in-person confirmation that work was completed satisfactorily & was ready for the next step. Multiple times, work pressed on and later needed to be undone to rectify previously unfinished work. Including highly unsafe electrical work that was left to the homeowners to discover weeks later. Poor quality wood was installed in one feature, and instead of replacement, has been repainted twice, still unsatisfactorily. Heartbroken to have paid so much to have an eyesore in the marred new wood feature & new dings in our wood floors accompanying what was almost a great project. We regrettably cannot recommend this experience to others.

I would recommend Kitchens by Oaks to anyone ready to work with a professional who will provide high-quality work. We feel we got a larger return on our investment than we were expecting. I would highly recommend to someone looking for home repairs or renovations.

We have used the Oaks “umbrella” company for many projects around the home! Trust them to stand behind their work and take pride in the final outcome whether it is patio design with a total rip out, roofing again total rip off with new gutters, soffits and fascia, baths remodeling with a gut job also..Wouldn’t go any where else!

Very pleased with our bathroom remodel and would highly recommend them to anyone!

My Project Manager Jubilee Bancroft was exceptional. She kept us updated throughout the whole process

Everyone I dealt with in the company was extremely pleasant and professional. Any problems or questions were handled and resolved quickly and to my satisfaction. The project was finished pretty much on time. There was a small hiccup on a product that was delivered and it took a couple of days to remedy but once that was resolved everything went smoothly. If I know of anyone who is considering doing any home improvement I will definitely recommend them to Kitchens by Oaks.

I have concerns about how they communicate the status of a project. Also getting them to remove supplies that are not needed.

We were impressed with the quality of the workmanship at every level. Every person who worked in our home was professional, polite and did quality work; Jose, Hector, Travis and James were all excellent, together with the employees from Solid Surfaces.

The renovation took from April through November.

They had great communication. The craftsman did wonderful work.

Oaks was very easy to work with from a design stand point. There were some unexpected changes during our cabinet install which I wish we had known about. There were some delays with the finishing work as well due to an inadequate amount of material being ordered.

Quality of work.

The beginning of my experience was very nice. The staff in the showroom were all attentive, creative and knowledable about design. The problem was the inability of the staff to accurately measure and plan so that things like my tub and cabinets would fit into the spaces. Inaccurately measuring caused a domino effect of problem, delays and expenses. There is no excuse for a professional not being able to measure the distance between two walls,

The quality of workmanship from Eli was exemplary. And Skill Glass is amazing. We felt that everyone involved with our project was deeply invested in the outcome.

Am well satisfied with the results but there was a complete lack of communication on the part of the project manager Nice man but very little communication people would show up and never know they were coming Project days were set and no one would show I would wait all day Would call to see if they were coming No call back kitchen torn apart 3 weeks when it could have done max 7-10 days very disappointing Customer satisfaction is a must for a reliable company

We did a complete kitchen renovation and we are very very pleased with the results,

The entire group (20 people) were all professional and personable! They were great!

Very professional staff. Quality of products exceptional. Extremely punctual with the time line of delivery. Highly recommend!

Consummate professionals five star service

Overall, KBO is nice--but please see the comments below....

I liked that Oaks is like a “one stop shop.” As they offer everything we needed for our remodel. I wanted a place that would mange everything that needed to be done. However it seemed that my husband or I had to constantly reach out and make sure things were completed. In the beginning, we were constantly having to reach out to the designer about next steps and there would be days where emails weren’t answered (not counting weekends). Our project manager was responsive, but we had to remind him of what needed to be done. The quality of workers were hit or miss. Some came in and did wonderful work and were very professional. Many workers did not cleanup after their work. Yes a mess is expected during construction, but simple things like cleaning up the sawdust left behind or after the cupboards were installed they should have been wiped down. I had to clean all the floors, vacuum out cupboards, wipe down cupboards from dust, etc. Our project started off well with things getting done quickly and workers around. We then had some delays (expected), but then it was like we were forgotten. The project was on finishing steps but it was impossible to get workers here. Someone would show up for a few hours or a day once a week, but this continued for awhile instead of just getting the job completed.