a bit overpriced, and a bit rough as we had complications

Sales men were describing what I have to do for the remodel. One would ask me a question about my preference and the other would tell me how to answer. Then when the installer came out, he didn’t know what to do. He was asking my wife questions that he should’ve known. The whole point of this project was to custom cut the slabs to fit our bathroom but there is an inch of space where the installer used some sort of goopy filler instead of cutting the slabs correctly. He cut into the bathroom bench in a jagged way but went too far so he had to use the goopy filler. The edges of the shower look horrible and pose a danger to our toddler. On top of it all, we were told if we signed the contract by the end of the week, we would have the shower installed by Thanksgiving. We didn’t get it installed until mid January. Really bad experience to get a sub par “custom” shower

Took forever to get the windows installed

This job was the most stressful thing I’ve done.

Great work

Your pressure sales approach is totally out of controll. I used you once and my phone has not stop ringing. 40 calls this month alone.

Professional

Overall response to questions is quick. The construction team showed up on time.

Customer service was and continues to be sorely lacking - not great about communicating or follow-up.

Excellent!!

Love my new walk-in tub, and love the design I chose even more!!!!

All-around professionalism from sales, Mr. Dalton Irwin, to entire team, to caring installers. Delightful team to work with. Finished product is beautiful!

I am not sure of the install or have concerns. I guess time will tell.

They are reliable, have always been dependable and do excellent work.

The windows are beautiful and really modernized the look of my house.

A few of the frames around the windows miter cuts are uneven

The presnetation was spot on. Everything he said that K-Designers would do was true! The workmanship was great, so I would recommend K-Designers to my friends.

I was impressed with the work.

I wasn't satisfied with the work.

They were very courteous and helpful. They did everything that was asked to be done and were very easy to work with.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations. They went above and beyond. They explained the process all the way through. I did not have any comments.

Areas Of Satisfaction

Areas Of Satisfaction - They did a little extra work than I asked to be done, and they even did a little more decor than I had thought, which was a nice touch.

Recognized Excellence

Recognized Excellence - They all did a great job. They were all very courteous, efficient, and did a fine job.

Better communication.

The windows are just what we needed and the installation was quick and easy.

Prompt service

The installers showed up on Time. They were courteous and respectful. They got right to Removing the old siding,. Started Prepping.
For installation of new sighting. They kept the sight cleaned up of debris. And was very pleasant to talk to.

From the salesman " JJ " to the area manager, who did end up no longer being employed, after not doing a good job with our contract, again this is an attempt to correct issues made from the salesman on day one, the good news was the help we received from I believe the installation manager "Josh" was very welcome he did his best to make us happy from a bad situation.

Professionalism, price, customer service, guarantee, honesty,

K uses quality materials and have excellent installer.

Everything went as described.

After I told the consultants that I wasn't sure about the purchase and wanted more time her response was we've been here a long time basically saying you're wasting my time. I cannot comment on the product itself since I have not had it installed

They did excellent work and responded to everything very professionally.

Office Staff Courteous/Helpful

Office Staff Courteous/Helpful - They were always there.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of work exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize our project manager, Patrick, for his exceptional service.

Rep Punctuality

Rep Punctuality - But we totally understood she had to deal with cold freezing weather and some snow on the ground she was very apologetic and very pleasant to work with it was totally understandable enjoyed working with her. She knows her job very well. And coming from Denver that's crazy

Areas Of Satisfaction

Areas Of Satisfaction - The installation and follow-through met my expectations. K-Designers did everything they said they would, when they would, and how they said they would. I thought they were very professional and available, and that means a lot to me.

Recognized Excellence

Recognized Excellence - I would like to recognize Kaelin and Donny, the installers. They were both very exceptional.

Decision Making Factors

Decision Making Factors - Good quality with a reputable company at an affordable price.

Additional Thoughts

Additional Thoughts - Matthew was very easy to work with. He was knowledgeable, efficient and easy to work with.

The shower doors were taken away. We had to buy new doors. They cost over $600. Safety strips at the bottom of the tub. I have to call and make arrangements for that.