Quality Of Workmanship

Quality Of Workmanship - I am very satisfied with the quality of the workmanship.

Project Manager Knowledge/Responsiveness

Project Manager Knowledge/Responsiveness - The project manager was very good.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations. They were a 5+/

They were very cooperative, and every time I met with Pat, we went over the progress that had been made and which company was handling what. That level of communication was the most important thing to me. Another company I worked with previously was not good at all. They wanted to charge a huge amount of money, and I had to put my foot down. That’s ultimately how I ended up choosing Ikon for this project.

In-Home Workers

In-Home Workers - They were very friendly and I was very relaxed when I was with these people. I would rate them a five plus if I could.

PM Professional Appearance

PM Professional Appearance - He was on time, and he didn’t make any excuses of any kind, which I really appreciated.

I would recommend if they lived in south LA or Orange County.

Areas For Improvement

Areas For Improvement - I have been more than impressed with this company!

Areas Of Satisfaction

Areas Of Satisfaction - They are incredible!!!!!

They were awesome, arrived on time, very professional did the work in the allotted time that they told me with no surprises!

Quality Of Workmanship

Quality Of Workmanship - Excellent! Highly recommend, seriously this was the best experience. We had a lot of cruise in our home for the lake and icon was the best to crew.

PM Communication

PM Communication - Again, Pat was just the best! Communication above and beyond

Project Manager Knowledge/Responsiveness

Project Manager Knowledge/Responsiveness - Pat was not only knowledgeable, but I think he may know everything!

Problem Resolution

Problem Resolution - Yes, we had a couple little minor issues that were resolved very quickly!

Additional Comments

Additional Comments - I was just very happy that this company wrapped up this job because it was quite a fiasco with the other vendors, especially the abatement company… Thank you Ikon again for putting our house back together and making it look beautiful. You guys are the best great job. We appreciate you.

Pat Rudolf worked with my electrician to coordinate timing of each part of the repair.

Additional Comments

Additional Comments - Overall, it was pleasant and easy to work with them. We would consider them for future projects.

Areas Of Satisfaction

Areas Of Satisfaction - The countertop people worked extremely hard . We like how Pat responded and explain the process . And also offered his expertise .

I would not recommend them to a friend because I felt like the charges were very high. They charged me $2500.00 to do painting I could've done for $100.00.

Additional Comments

Additional Comments - I had more trouble with my insurance company. I did not have any trouble with Ikon Builders.

We chose Ikon because they worked and coordinated with our insurance company and how the money was handled. However we were disappointed in how the renovation process was dragged on. Most of the time a subcontractor was only seen in our home working 2-3 days per week. We were told they would be starting the day at 8am, only to experience them to arrive mid morning or early afternoon.
The final product turned out beautiful and the project manager coordinated it well, it just went too slow.

Communication

Communication - The office was very efficient in communicating what was needed.

Areas Of Satisfaction

Areas Of Satisfaction - I can’t thank my PM enough for being there when I need him and for being very patient with me.

Areas Of Satisfaction

Areas Of Satisfaction - Always on time and answered all questions

Additional Comments

Additional Comments - I would highly recommend this company! They do amazing work!

Before dismantling and taking walls apart, and baseboards. Closets doors. I believe they should be pictures taken prior to it. So they know what needs to be replaced instead of having to prove to the builder. What was there and what wasn’t.

I believe Ikon Builders is a very good company of integrity. They do good work.

Areas Of Satisfaction

Areas Of Satisfaction - The entire project met my expectations.

Ikon builders were very professional and always showed up to work every day.

Communication

Communication - Our Project Manager Anthony Lopez always kept in touch with my wife and I about any questions or concerns.

Areas Of Satisfaction

Areas Of Satisfaction - Happy that issues that arose got taken care of immediately.

Additional Comments

Additional Comments - Overall had a great experience working with Ikon builders. Our house looks amazing!!

PM Repair Process Explanation

PM Repair Process Explanation - Pat Rudolph let us know of every step throughout our rebuild. He was thorough and thoughtful all the way through!

PM Communication

PM Communication - I was extremely pleased with Pat Rudolph’s communication with us. He promptly returned every phone call, offered information every step of the way, and patiently answered every question we had.

PM Professionalism

PM Professionalism - Pat Rudolph was very professional and extremely knowledgeable. I felt completely comfortable with his explanations and he followed through on every milestone.

PM Professional Appearance

PM Professional Appearance - Pat Rudolph was always professionally dressed each time he met with us.

Patrick Rudolph did an excellent job in completing the job in a timely manner and keeping me up to date on progress. His assistance was the key to completing the repairs on time and in a very professional matter.

PM Professionalism

PM Professionalism - Patrick was very knowledgeable, which made a big difference in finishing the job in a timely manner and in the way we envisioned.

Areas Of Satisfaction

Areas Of Satisfaction - Project Manager kept the job moving forward and always communicated with me throughout the process.

I would recommend interviewing a selection of other contractors just as you would with any home improvement project. Taking a little time doing research may cost a little more but results would be more positive.

Very organized, communicating efficiently, master schedule was tight and successful

They did a good job. I am very happy with what I got.

Areas Of Satisfaction

Areas Of Satisfaction - I thought Anthony did really well communicating and problem-solving.

Additional Comments

Additional Comments - I thought Carmen in the office did a really good job communicating with me what she needed from me as well as the procedures from start to finish.

Very happy with the finished project. A lot of details to consider and well coordinated.

Areas Of Satisfaction

Areas Of Satisfaction - Cabinet builder was excellent.

Areas Of Satisfaction

Areas Of Satisfaction - They met expectations in all areas.