Every single time I need something or have a question, I have to ask at least twice. My agent is not good with details. He will respond immediately to say he will get back to me and completely forget and I have to keep calling or emailing. Same with others in his office.

HomeServices was one of the only companies that would offer the more rare insurance product that I needed. I had a lot of questions and felt that the agent was good about returning my calls and offering reassurance. I was a bit sheepish about calling so much, but hope that agent understands the need to reassure clients when the product is new to them and quite a bit more expensive than standard insurance.

cost too high, low touch... looking to change shortly

I want to log into an account on your website and view my plan and how much I pay, line by line.
Your website lacks transparency.

New customer. I had to contact the main office with some questions. Did not have to wait on hold for a representative which was wonderful. She was able to answer my questions quickly and clearly. What a refreshing experience considering some other customer service situations I've had to deal with lately.

Prompt service and follow-up.

Greg Bowyer has been extremely helpful with my insurance needs as they have evolved over time. Initially he was able to find coverage for a property with an unlivable house and poorly maintained structures. Then when we built a new home with a small vineyard, he was able to secure complete coverage for the property and our cars and truck. I highly recommend contacting Greg to learn about the insurance options that are available.

Prompt service! I so appreciate when a call or email is returned quickly. I also appreciate the follow up!

The team was very patient and respectful of my questions and concerns

Francis was extremely helpful even though the credit union was not.

The agents I've worked with have been knowledgeable and responsive.

On the ball with services

Our Representative has done a wonderful job = getting us insurance on short notice.

Fast, efficient and affordable.

Very helpful and kind

Best customer service i have had in a long time! Our agent was very knowledgeable, very helpful abs quick to respond to calls. Highly recommend

I was working with Bill Nelson on my new insurance policy, which I paid for weeks ago, but he stopped responding to me. I reached out again and received a response from Greg Bowyer stating, "Bill is no longer with us." Regardless of who helps me, I urgently need someone to add the real estate agency managing my rental as an additional insured—something Bill failed to do after I initially requested it. Please assign someone to assist me with this as soon as possible. Let me know who will be handling my request moving forward. Looking forward to your prompt response.

Funds were take out 7 days before closing (closing was tentatively Feb 7). Funds were taken ou Feb 3. The agent said that he would correct the date. The house sale did NOT finalize. Now I have to hunt you down for my money back.

Very fast and friendly service. Bill Nelson was very knowledgeable and effective at guiding us through the process.

I liked how quick and easy it was to change my insurance.

Dependable. Good communication. Online and web services are efficient.

Our rate increases have been astronomical over the several years we have had your insurance. We have had no claims and very little communication between us, yet the increases exceed even the very high inflation rates in our country! I understand how insurance works and while I have no desire to actually need to use your service, it does seem like others' losses are negatively impacting our rates at unusually high leves!

Patient with responses to questions. Easy to work with. Friendly and professional.

The availability of my agent Greg Bowyer, who always answers my calls or responds back in a very timely manner.

Personal care and understanding.