Pricing wasn’t competitive and slow to respond

Not clear on who to contact for what or when to not contact HSI vs my insurance carrier.

Personal servixe

Every time I have reached out to HomeServices I am greeted professionally and my needs are met with care and a friendly manner

I don’t feel they do much to find better rates for me.

Michelle Parkman responded quickly and addressed every single concern/question I had

The prompt and detailed responses from Michelle Parkman were a pleasant surprise. So many companies choose automated response platforms or call centers where no one is trained or qualified to assist. I appreciate the personal attention and having a direct person to contact. Michelle did the research and delivered us the best product for both our home and automobiles. I hope the renewal process is as simple and competitive.

knowledgeable and timely with responses

Great Service!

They failed to give me a better rate. Didn’t give me a call even after I scheduled for one. Good bye to you

we are current;y stuggling with your company which is also mine! I am an agent with BHHS GA Properties. Today, I am regretfully changing insurance on 6 policies based on we think is unfit practices for the customer service we want to have and we provide.

Bruce and team do a great job!!

Premiums have gone up astronomically in just over 2 years. No explanation or heads up. So disappointed. I know everything is more expensive but receiving a renewal with no explanation of the significant increase is disappointing to say the least.

Prompt response

There appears to be no coordination between the local agent and home office. Multiple requests from insurance companies for additional documents already provided. Policies in effect on dec 1, received request via email to complete documentation for application dec 19.

Reasonable insurance coverage in comparison to others

Good

Prompt, accurate, and personal.

I did get a follow-up call today. I appreciate that. We'll just see how everything goes when my homeowners insurance renewal comes up in April. Thank you.

Hard to get a clear answer from people. I called yesterday to try to speak with a claim to representative about a broken windshield from a rock and was transferred to the wrong person I had to call twice and was still not happy with the abrupt way I was treated.

Efficient

Megan the best!!!!

Really appreciated everything ... we had some back and forth and finally ended up with the insurance that was the best fit. Having said that, think there was an opportunity or 2 for agent to "fight" harder for us, maybe minimizing the amout of back and forth. In the end it was the luck of the draw that she got a different underwriter on the phone that last time and they finally approved us when previous underwriter was asking for more. Overall very happy though!

I was not contacted prior to my renewal this year.

The process was smooth.