Great customer service, if I have a question they are very responsive.

The staff is very courteous and helpful! Great communication too!

I was referred to DeWayne Hazlewood and instantly clicked with him. I'm very happy to have met him and genuinely appreciate what he does and did. But I didn't realize I was signing up with Insurance South - who have been terrible to work with. Days go by with no reponses to calls, emails. I called the call center number given to me and the woman who answered literally signed 4-5 times every time I spoke. She seems flustered and annoyed. Her huffing was followed by verbal statements indicating she had no idea how to help me with a basic request. Even told me she didn't have access to my vehicles or files. As my insurance agent or broker it was disturbing. I finally got an email to my first email and that was good. Now I've sent another email and it's been days....no response. I feel I can't depend on this company and they are not representing my best interests. I feel moving on may be in my future.

Personal service experience.
No bots, just real a people.

Very professional caring and courteous

Hard to get through to anyone on the phone. I was at the DMV and called twice and was on hold for 15+ minutes then the line dropped. The third time I called I was able to speak with a representative who was able to help; however, this was a most frustrating experience.

Worked hard for me to get best price and great coverage

Y'all took 6 weeks to respond to an email as to why my annual premium increased.

Mr. DeWayne has provided the best customer service. He is always quick to respond and has went above and beyond!!! We appreciate his knowledge and expertise with answering any questions we have about our policy. Thank you for your dedication and hardwork.

Our local office closed. The phone number on my billing rolls to a number out of state. My so called agent is not responsive. I have to call multiple times to get anything accomplished. I feel like a number and that no one cares as long as I pay my invoices.

Suck

The verbal quotes didn’t match the actual prices, I was left without insurance as Rob messed up the dates of my transition, I’ve asked to move to Progressive multiple times and can’t get an answer. I would gladly take another rep. Rob has been the worst.

At first the communication between us and Insurance South was good; three years later I would rate it as very poor. Made at least 6 phone calls and sent, then re-sent EM with no resolution. Finally reached out to our real estate agent who had management contact us. At that point (1.5 months later), we had our request resolved.

Questions are not answered unless I email more than once, the customer care team is lacking in customer service my actual agent is great but anytime he defers me to his care team it’s a hassle.

Cancelled my policy for specious reasoning without giving me a chance to respond.

I was ultimately able to get my auto, home and umbrella policies updated, but it took over a week for anyone to respond to my initial request for service.

Karen made the process quick and easy. She also took the time to answered every question I had!

One stop shop

Very friendly and helpful. I needed to make a policy change on my auto for a new vehicle and she had everything squared away in less than 10 minutes!!!!!

Easy to deal with, prompt service

Prompt efficient

I've only had your insurance for a few weeks but you were very patient with me and getting all my information to you about my home. And your rates are very affordable for my budget.

Very, very easy to work with. Excellent communication. If I have any questions, Dewayne is always available to answer.

Nothing. Nothing.

Friendly staff, quick response, very helpful