Excellent Job

Sales pressure was WAY too high. The original price was also WAY WAY WAY too high. After threatening to cancel the contract I was able to negotiate a reasonable price competitive to other contractors quotes.

The installation went okay. With a few caveats.

- The guys stayed WAY too late. Until after 10pm one night.
- The guys left the disconnect on the AC unplugged leaving the house very warm overnight. With 90+ degree days coming fast I had to pay $125 to have an AC guy come over and look at the unit to see what was wrong. Only for him to just plug the disconnect back in, write me an invoice, and then off he went.
- And they left SO MUCH garbage all over our yard!! All around the house. Nails, banana peels, orange peels, water bottles, Starburst wrappers, cigarette butts. They told me they would be back the next day to clean up. But they never did. We had to clean up behind them. I’m still finding nails all over the yard By the driveway. In the backyard where the dogs play.

The work was done, as promised. I’d recommmend the company to anyone..

Very professional and great job on the installation

The quality of service was very good. HomeFIx helped with my gutters, and I appreciate them.

The siding is beautiful. We went with Mystic Blue. We have gotten lots of complements on the job. Also the gutter crew found rot under the guttering. They did replace the wood and put up new gutters which look great.

I would be unlikely to recommend based on my lack of confidence in how the siding will hold up long-term based on what I would consider to be less than 5-star workmanship.

It was a great service. The reps made sure I understood everything.

They did a good in putting on the shingles

Quality is great, speed of install

I have already recommended them to several of my friends and colleagues.

The clean up after the job was unacceptable. I have picked up hundreds, maybe close to 1,000 roof nails all around the perimeter of my house. There was apparently no attempt to pass a magnet or any effort made in removing the nails.

The installers were very quick and professional.

I liked the way it was explained to what was going to be done and how. In a decent time frame.

Andrew is so professional and respectful. His team did a wonderful job on my home. I'm someone who never has a loss of words, but I did that day.

I have told all my friends about this home improvement. You are awesome.

The effenciency of the work done. The quality was as good, if not better than I anticipated.

Minimize the paperwork, make the phone calls more effective. ie, a text when the crew is on the way, the salesman could let you know if 4 others are calling regarding additional information

From the transparency of the sales process to the install by Andrew and his crew - I really can't say enough good about this experience

I really appreciated the customer service from Courtney who kept answering my questions to the awesome team Andrew and his guys.

HomeFix is flexible on scheduling.

The crew was fast, efficient, and polite.

We have been trying for several days to reach someone within the hierarchy of HomeFix from the main office here in Richmond, and we're getting no response because we have some legitimate questions and issues that have not been closed, so we're not at all pleased, and at this point, we would not recommend HomeFix to anyone.

Workers did not cover up my window AC. So I placed a towel over it when I heard debris falling on it. I found at least 3 roof tiles that wasn't laying down flat. Brought it to their attention and it was fixed. The roof vent appears to have a dip in it. Did not see it right away before work crew left.

Not completely honest sales staff. Didn’t outright lie but misleading,

It's premature to ask

When had a problem they fixed it at my convenience

Eventually did a great job but it requirement my wife and I to stay on top of the project

It was not done as promised.

Price was a little steep but that my only thing. Everything else was amazing

the organized approach to the project was much appreciated. all
points of contact, from initial sales to order fulfillment to installation crew provided great attention and response

The installers were top shelf.

I would recommend Home Fix they were on time and did a great job

Professional and courteous.

The quality of the work and project was great, but the price was high.

The people that came out to measure and install were great. However I have a problem with the sales team. I was never able to get an itemized receipt for a one window quote. I attempted quite a few times from Mr Boucher.

The installation was not to my satisfaction. I have to push the door a little slightly to lock it and I have to pull the doorknob in from the outside to unlock it for entry .

quick

They were on time
They were completed the work in the time frame given to me.
They explained the features of the door.
They cleaned up afterwards.

We had the front and back doors and two windows installed. The service is absolutely wonderful.

The guys are timely, experienced and professional.

The crew was very professional came and got the job done and everything looks great. My windows have never looked good. Explained all the windows how they operate even told me it’s a ride off.

The entire experience in shopping for windows with Homefix was truly a good one. From the professionalism of the sales representatives presentation, clarification on the process and products, to the financing options and the competitive pricing, the flexibility of the schedulers working with our schedules, and the actual installation, it was truly a good experience.

It was a great job, they were friendly and careful around the house with the doors. I am very pleased.

They were a little pricey.

All the money I'm paying for the door. The lock was supposed to be none pick But have been picked.

I would be likely to recommend HomeFix Remodeling. They offered quality products along with quality installation with a knowledgeable and professional team. Excellent customer service as well’

There was some confusion about what was expected to be done. Rushing to complete the job cause mistakes and errors.

HomeFix Custom Remodeling Richmond did a good job on the roof. I cannot take that from them. They left items here that I have no use for, which is ridiculous. I understand the siding they left, but why did they leave the tacks that they use with a certain machine? I am being charged for them, and I do not think it is necessary.

Quality product (windows) installed. Nice features on the windows.