Willingness of managers to make us happy.

Our entire experience was a ten. Matt did a fabulous job was always available and set everything up exactly on time. Carlos and
his co-worker were always on time, did a great job installing our windows, were very neat, cleaned up nicely and were very courteous . We definitely would recommend the.

Stayed on top of top of things and phone calls to insure happiness

Very informative sales person, installers were great and efficient and there was a thorough follow up and inspection.

The job was professionally done. Can’t even tell the windows were replaced

Could not ask for a better installation!

Their professional work ethic.

The professionalism of the two young men that did the installation. Ivan and Harold. we’re here for two days. They were meticulous about everything they did. Each day when they left, the kitchen was cleaner than I have ever seen it. They take great pride in their work and it shows.

All of the representatives of the company communicated clearly and followed up on whatever they said they were going to do.

The installers did very poor work and left the inside of the frames all beat up and gouged. They did come back and fix everything, but it left a lot of painting for us to do. The outside had damage as well and the caulking job was really shoddy. They came back and did this. We also have one window pane that has a crack that we are waiting for to be replaced. Also, there is a corner piece missing where the window is lifted upwards that was supposed to have been brought out and we are still waiting on it. When we bought the windows from our salesman, Mark Hendriks, he ensured us we would have a quality product and quality workmanship, and I'm not sure we received either. The windows don't seem as high quality as the ones that were replaced. I thought Mark said he would be out the day of installation to check on the project, but we didn't hear from him or see him since we were sold the windows.

At Sam's Club I mentioned this to one of your sales representatives last week and she said she would let management know about my concerns and have someone contact me, but I haven't heard back from anyone yet. I was led to believe that the service and quality we would get was better than from any other window installer and I don't feel that is what we got for the amount of money we paid.

Great job overall. Courteous, on-time, professional in every aspect

Very good quality windows and excellent installation.

Their service, installation, cleanliness and timeliness were excellent.

Everything

They did everything they said they would do. From the beginning of the process to the end. The installation crew was fantastic. They showed up on time. While installing windows, they put plastic sheeting from floor ceiling. When they said dust and debris free . They meant it. There was no clean up on our part. They were very professional and courteous. We are absolutely pleased with how everything went. I have already spread the word about their craftsmanship and professionalism to a few of our friends looking to upgrade their windows. Carlos Torres was our field manager. He was amazing.He was in communication with us during, and after installation I wish I could remember the names of the installers. They were professional in everything they did. They always answered our questions. The only way we knew we had new windows installed was by looking at them. We definitely didn’t have any dirt or dust. We couldn’t be happier. Thank you.

Please use me as a reference. Would highly recommend.

Window build and installation were excellent. I would use them again.

Very professional job from salesman to window installation men. Would gladly recommend them to anybody.

Quality installation and hard working! Would definitely recommend them!

Polite, courteous, prompt. Superior products

I was so impressed with all the work , we are extremely happy with all the new windows and slider doors. I would recommend these guys to everyone. Thank you so much to our salesman Matt. Thank you to the guys who did the work, Geraldo and Juan Carlos. And thank you to our foreman (Carlos). He was here every day. Once again Thank you so much, 100% happy!!! Tony and Brenda

The team of Alain and Elizabeth was precise, on time, friendly and very professional. I highly recommend them. Attention to detail was amazing.

Would not recommend to anyone. First and foremost, the initial price quoted was $8500 for three small condo windows. Within a minute, salesman changed price to $5,500. This was the first red flag. Was promised an unequal lifetime guarantee, yet 4 months later, I'm still waiting on the screens. First set were garbage and not stitched correctly and didnt fit tightly in frame. That's the second red flag. Next, is the installers who couldn't speak English, so I couldn't ask any questions or correspond as to what or how things were progressing. The next red flag was finding out they ordered the wrong screen color and needed to reorder the correct color, and I'm still waiting to this day. Three months is too long to complete this job. Makes me concerned as to how long it would take to receive any replacements in case of an act of God. What takes so incredibly long to receive 3 screens? They didnt have to wait any time at all for my payment. Every time I call or text, I get the same answer. Product has been ordered and waiting arrival..

We had FHIA replace the windows in our home with impact glass. Our project was done in 3 phases. We had three different crews from FHIA in our home. They were all professional and were very knowledgable. I would highly recommend FHIA. I feel like we received a quality product and our home is well protected from future hurricanes.

Overall experience was very good.

The workmanship was fine, it’s the financing that I feel I was screwed over on!

Professional and courteous staff and installers at every step.

I am still waiting for a serviceman to return to install a rectangular cap, replace some molding and recauk some windows.

We were pleased with our choice of contractors and the job they did at a reasonable price.

The workers were very professional and knowledgeable, they answered questions pertaining to the installation and stated until the job was completed.

Competitive price, excellent communication, installers very professional and efficient. Sliding doors are beautiful and heavy duty allowing no cold or hot air leaking in.

The quality of the products and the installments is very good. The installation crew worked hard and made every effort to contain dust and prevent it from spreading beyond the work area. Small issues were resolved quickly. Marcos, the team leader is very knowledgeable.and has a strong work ethic.

One window was broken on installation and was recently replaced.

We are very satisfied with our windows and the installment process.

Very smooth process from sales to installation.
Best quality windows for the price.
Installed by very professional, courteous team.
Project manager, Noel, very helpful throughout the installation process.
Great team overall, Mark, sales representative, is the most knowledgeable person I have dealt with in years!

team clearly new their business

Quality product, reliable service, and professional employees.

Pleased with this project start to finish.

Great service from Tommy, our salesperson, to Carlos the supervisor on the job to the installers. Thanks guys.

Guys were Great

The skilled crew did a great job. The field manager followed up to ensure quality. Great job!

Overall good communication and pricing.

Great product

Company did exactly what they promised. The work was done well. Communication was very good. Installers were polite and respectful of our property.

Windows appear to be of high quality and lifetime warranty a real plus!

I’m very pleased with my experience. Their staff is professional and friendly and the product quality is great.

Very professional

No pressure!!! which was awesome . All the products offered were thoroughly explained, as well as the installation procedures and inspection process. The installers were neat, courteous, and cleaned up each day with all the old windows and supplies removed. The windows look beautiful and I could not be any happier. My tenant is also thrilled.

Everything. They were the best price and the installation with Carlos was wonderful.

Personnel- from the salesman to the installers..,delightful. Professional yet warm and pleasant. Product- quality. Finish- well done. No suggestions for improvement.