Clear communication backed by performance

Elliot Roofing is very polite and professional. They not only have good-quality products; they really do offer customer service after the job is done, which is very important to me.

I am mostly very happy with everything.

They did an excellent job in a timely manner

Elliott worked diligently with us and the insurance company to make sure we received a quality roof in a timely manner.

They provide excellent customer service and quality work.

Very professional, did a great job and it was done in one day.

The length of time from contact to installation was over 6 mo. I'm sure insurance had something to do with this, but still a long time. Also, a few changes in staff made us wonder who our next contact would be. A couple of staff members did a very good job, Josh (I think) from operations and Peyton. They were both very knowledgeable and professional. The billing department was a challenge. They started talking about liens pretty quickley and when I received the final invoice, there was over $300 in late fees added. I felt a little blindsided there. That was Amanda and Jason in billing. I should add that the fees were canceled. Thank you.

I recommend a standard procedural change of an Elliot representative/foreman inspecting the completed work of the subcontractors, making necessary modifications/correction, job site cleanliness, etc before the scheduled customer walkthrough. There is no reason for a customer to play GC and have to be the bad guy on a job.

The Elliott team was very professional from sales through installation. They worked with my schedule to find a time for installation that worked for me. They showed up on time and finished in one day.

Would not recommend due to lack of communication and urgency. It’s been 8mosnand my claim is still open pending other things needing attention that were approved by insurance. This is unacceptable!!

I reside out of state from the property receiving the new roof and made arrangements entirely over the telephone. I appreciate the attention to detail provided especially the clean up and protection of the property during the install. I would recommend Elliott Roofing to anyone and will hire them again should another property need a new roof.

They worked very hard with the insurance company to get the claim approved.

Good communications by everyone. On time for the day of the roof replacement and finished on time.

Very professional

The job was done in a timely and efficient manner. The workers were careful and left my property clean.

The roof looks great.

They did an exceptional job. They showed up when they said they were going to, communicated when things were changing and made it very easy to do business with them.

Everyone at Elliott Roofing made me feel valued and important. Every single person I worked with had great communication with me and let me know what was going on every step of the way. I am very happy with the work done and highly recommend this company.

Once work began roofing team was efficient and willing to go the extra mile to make sure we were satisfied.

They were super easy to deal with from start to finish, and I appreciate how they conduct their business. My roof looks great and I'm very happy.

Very professional. Crew did a great job. Clean up afterwards was better than I expected.

Dealt with these people for many years. They stand behind their work.

Very efficient

Elliot Roofing's crew did a good job. I am especially impressed with the guys who came and did the work. The team work was really good and they accomplished the job in a short period of time and they got it done very well.

I like the work. I am a happy camper. I paid in full, and I like the roof so far; there are no leaks anywhere I can see.

I have a great deal of confidence with the integrity of their work being good. They got it done and so far, the roof itself, has been fine. They left and took my furniture off of the patio so that they did not damage it, but they did nto put stuff back. It is still sitting in the backyard, in the grass. The lawnmower service will not mow with things in the grass. It has been two weeks since they move it out there and have not come back to replace it. They left my three garage dump things half way between the house and the curb to get them out from under there, where the debris would be coming from. I had to have another person come and move it. They are coming out again to move them to their proper places. They also did not replace the satellite dish properly and I had to have the satellite company come out and redo it. They are having to come out again to do it because something wasn't right the first time. It has been two weeks not that the service repair was done. It seems insignificant, and would have been 20 years ago. I am now 91 years old, I live here alone, I can't walk, I sit and look at those things, knowing that physically I am unable to go out and do simple chores that they neglected to do when they were here. The people were courteous and knowledgeable. I did not have a problem with the price. Other than those little things that should be meaningless, are blown up to extremes because of my age and inability to move and correct them myself. 10 years ago, I could walk, and it would not have been a problem, but now they are big things. Overall, I would call them again. I don't know if I would recommend them, as I am very stingy on recommending things to people about services. If it were my house, i would use them again, yes. However, I would be very specific when they came back to pick up the check and let them know that those things needed to be corrected because I am physically unable to do that. I don't know if another company could have done a better job on what I needed. It is just the small things that needed to be taken care of that I can't do myself since I am restricted to my recliner and TV set.

what i understood the salesman to say did not happen. standard practices were not adhered to the work was examined then walked away from

All expectations were met or exceeded. They did a great job. Highly recommend Elliot Roofing for any/all roofing projects!

I am a retired corporate sales and engineer tech. I thought your entire staff was very good at there jobs. From the start to finish signing of invoice. I appreciate the drink container. I believer in training and it shows keep up the good work. Thanks!!

I was very satisfied with the service.

All expectations were met or exceeded.

I am very likely to recommend them. They did a great job.

Knowledgeable, friendly, courteous

Elliott Roofing has always been top-notch, excellent quality, and polite, and I use them for every roofing project I have.

I have already recommended Elliott Roofing to neighbors.

Elliott Roofing is excellent at communicating and following through.

Elliott are the true professionals - no issues along the way that were kept from me. They kept me informed, worked around a bump in the road with a calm professionalism - really couldn't have picked a better contractor to take care of such an important place to me (my home.)

I had a good roof repair experience through the whole process from estimate to final inspection. The only issue was that I was not being informed that there was a change in personnel at Elliott and my project contact, (Drew) was no longer my contact.
Everyone understands that personnel changes happen, but it would be good for your customer to be informed when it does happen. Total roof repairs are a fairly stressful experience. For the customer this only happens occasionally, the expense is large and there are a lot of moving parts. The customer should not be the last to know.

Excellent customer service and top-notch workmanship.

The people I spoke were very pleasant and made feel my business will be done correctly

They were very helpful all around.

Great communication, great product, way to work with

Always on time and did exactly what they said they would and explained any issues so i understood.

Elliot Roofing was exemplary through every step of this roof replacement process. My assigned guy was always approachable via text at any time of day or week. My questions were always answered promptly, and the whole process was very transparent. Work was completed quickly and done properly. Give them a chance!

Elliott staff were prompt, thorough, knowledgable, and helpful. They explained the process, acted as helpful liaisons with the insurance company, and stuck to the estimate. I couldn't ask for a better experience for such an important part of maintaining my home. Kudos to everyone at Elliott--from roofers to office personnel. Thank you!

Professional

They were very responsive and gave a good explanation.

Dependable and fast workers

This is the 2nd roof in a year that I had to have as a result of hail/weather. Elliott Roofing did both and the second time was even easier, despite working around weather and timing. They do excellent work, are exceptionally professional, and very easy to work with.