Professional & Organized

Professional & Organized - All of the people I've met or worked with are professional in dress, actions, meetings, work in the home, etc.

Communication

Communication - I like that we can communicate using email, as well as phone. One reason email is my preference is because I have information in print and can use that to double-check my memory of what we may have talked about in a meeting -- plus it is available beyond office hours.

Selections Process

Selections Process - David is very orderly and organized, has good suggestions for what looks good, knows what products are acceptable or appropriate for a surface, and in general is good help when the customer is not familiar with the composition of various materials.

Original Design

Original Design - Yes, everything came out just as planned.

Dust & Dirt Control

Dust & Dirt Control - Cardboard and fabric were put down from the entry to the house to the entry to the bathroom. A couch was moved to give more room to bring in items needed. Ivan made sure it was replaced exactly where it had been after he finished the project.

Site Security

Site Security - I like that they are willing to put a temporary auto lock on my front door deadbolt that lets them and me just put in a code, enter, and the door automatically locks.

Construction Quality

Construction Quality - As with my previous bathroom project, both the workmanship and the quality of materials are topnotch.

Schedule

Schedule - The worker (Ivan) let me know when he would be at my house (and he was very prompt) and when he would be leaving. Because we had the auto-lock on the door, I did not need to be in the house at either of those times (and sometimes my schedule was such that I was not here all the time he was in the house). I like the fact that the materials for a job are ready to go when the project is started. One of the things I tell those I talk with is that we will not hear "this XX is on order and won't be here for two weeks" type of comments. The workers are prepared to work steadily until the project is completed. I believe that is a good selling point for this business.

Problem Resolution

Problem Resolution - I don't believe we had any problems.

Value

Value - I've mentioned to those to whom I've recommended this business that the cost probably is higher than other remodelers (I don't really know, since I did not get any quotes from anyone else), the quality of materials and the quality of the work means we will not need to call in someone to "fix" something that wasn't done quite right or the materials used turned out not to be sustainable, etc. What this company does is "built to last." They don't cut corners.

Post-job Clean up

Post-job Clean up - The workers who have been in the house (Ivan and Andrew) were careful to leave the house as if they were never there. Everything in the bathroom that had the remodel was completely clean, and the other part of the house showed no signs anyone had been in the house.

Easier than Expected

Easier than Expected - I responded "yes," but since I've worked with you before and knew it would be easy, and it was. The survey needs another option in the yes-no scale for repeat customers who already expected it to be as easy as it was.

Recognized Excellence

Recognized Excellence - Ivan, Andrew, David, and Leesa -- all who had a part in the project. I have no doubt that any of the people who work for DM in Swainsboro are very competent and can be trusted to do a great job and treat the client and his/her home with respect.

Lead Source

Lead Source - I came across a notice (maybe on Facebook, maybe elsewhere) a number of years ago about a free webinar about bath and kitchen remodeling that Dream Makers would be presenting. I signed up, not because I was thinking about anything at that time, but mostly because I like looking at houses and what features they have and thinking about "if I ever decide I want to change something in this house...." Eric did the webinar, and I was impressed with the values, etc. he mentioned, as well as the possibilities he mentioned. Of course, I signed up for his other webinars and made a mental note to keep this company in mind if I ever decided I really did want to do some remodeling. Fortunately, when I hit the point of wanting (and needing) a walk-in tub, I did remember to schedule a "free tour" with Dream Makers of East Georgia. I'm very happy to be a repeat customer!

Everyone was professional, kind, and easy to work with. Everything we decided to do was done to our satisfaction. We have come to know the staff at DreamMakers and feel comfortable speaking with any of them regarding our concerns. Therefore, We are very pleased to recommend them to anyone who is looking for remodeling their home.

Everyone was so helpful during the hole process, especially Stevie she listened to us and her plans were everything we wanted and more!

For someone who has difficulty figuring out what she actually wants, they were great. Stevie was absolutely wonderful in her help with design. The construction crew were punctual, professional, and clean. Overall, it was a delightful experience.

Yes, I would recommend your company. Very professional with no unexpected problems.

Great and knowledgeable staff. Very helpful from the start to finish.

The entire process from design to build was professional, well organized, and the communication was always top notch. We were well informed through each step of the process.

Trustworthy and willing to work with me to get everything perfect!

This is the second project/remodel that DreamMaker Tyler has done for us. They are very professional, do a great job and are easy to work with. I highly recommend them.

We’ve already made recommendations! And hope our friends will use the DreamMaker team someday soon!!

Charles was great in keeping us informed on what was going on. He also did a fair amount of the work and was very careful about not making a mess. And did a great job in everything he did

Steve was very thorough with pre planing our kitchen remodel and completed a beautiful outcome regarding all our requests and vision.

They are extremely easy to work with. They do not leave a mess and do quality work. If something isn't right, they will come back and fix it.

Recognized Excellence

Recognized Excellence - Eric, Brennan, and Andrew were very professional.

I loved every single employee I worked with. Additionally, Stevie takes the time needed to make your dreams come to life.

I would recommend Dreammaker to a friend for the helpfulness, creativity, and expertise with design and for recommendations and options for fixtures and appliances. The convenience of working with one team rather than going here and there to shop and compare was also of value to me. I really like that everyone was knowledgeable, and friendly and seemed to genuinely care about me.
Keeping me from giving the 5th star is the delays in schedule, having to swap out oven, and faulty cabinet to be repaired.

The team of Madison and Brent Scott was professional and very attentive.

DreamMaker Bath & Kitchen provided exceptional customer service, careful attention to detail, and quality craftmanship. They were responsive to all of my questions and suggestions.

Brent listened to what we wanted and made every effort to make it happen. The result was better than we had hoped for. Now we have a beautiful, open, and more functional kitchen and living space.

I have, and will recommend DreamMaker to friends

We recently completed a bathroom remodel with DreamMaker and had a genuinely great experience from start to finish. The process was smooth, organized, and far less stressful than I expected a remodel to be. The team worked around our schedule, stayed communicative, and always took the time to answer questions clearly. They listened closely to what I wanted, and when the design I loved pushed us over budget, they helped rework the plan without sacrificing quality or style. That flexibility made a huge difference. Overall, the experience was professional, collaborative, and well-managed. I would absolutely use DreamMaker again and would recommend them without hesitation.

Steve is nice to work with, and they offer quality materials.

From our first meeting they treated us great.

DreamMaker remodeled both of our bathrooms and they are beautiful. They are not the cheapest, but they are the best. No hidden costs, job was finished on time, workers were always courteous and considerate, and everything was worth it.

In today's age getting quality service and workmanship is an increasingly difficult guessing game. With Dream Maker it was a certainty.

The help planning was terrific. Tradesmen and lady helper were efficient, neat and courteous.

Knowledgeable and personable staff.

Very professional and work done in a timely manner. Bathroom turned out beautiful. Very pleased.

We did a complete kitchen renovation with DreamMaker this autumn, and we are so delighted with our new kitchen! Our kitchen is a fairly small galley kitchen, so finding ways to use the space more effectively was one of our top priorities. We worked with Marsha to design everything just the way we wanted it, we really appreciated her expertise and the care she took with all the details! We also were grateful to have Dante as our carpenter - he is extremely skilled, and all aspects of his work - tiling, painting, drywall, finishing - look perfect. He also had a very calming presence in our home - kind and respectful, and very communicative about the work. Our project manager Taylor kept us fully informed of all dates, and everything went according to schedule, finishing up just in time for Thanksgiving. We will definitely work with DreamMaker for future projects!

We had a superb experience with DreamMaker Bath&Kitchen. The communication was perfect and the quality of work exceeded expectations!

The team works as a family on every aspect from design plans, to schedules, to having dim et one at the house for other vendors when we were away. We literally trusted Cody, the contractor, and Rachel, our designer, with the key to our home
Our home went from drab & dated, to open, light, and elegant. Throughout, there are some very special touches - light fixtures, drawer pulls and a fabulous fireplace mantle - that make us smile every day!

They kept us informed step by step and were very easy to work with throughout the project.

They have all the qualities you want. They are honest, open minded, experienced, intelligent, patient, organized, prompt, thorough, and will produce a beautiful space.

The quality of workmanship, office and design support we received from this team was exceptional. They were helpful, professional and above all good honest and reliable people who diligently worked with us to get the kitchen upgrade we love!

Recognized Excellence

Recognized Excellence - Brennon and Will

Communication was clear, timelines were respected, and every detail was handled professionally.

Working with DreamMaker was a fantastic experience. They combined expert craftsmanship with outstanding project management, keeping us informed daily and finishing on time despite unforeseen challenges. We are thrilled with the value and quality of the final result.

It was a very smooth process

Appreciated the ease of the entire process and the timeliness of the project completion. DreamMaker was responsive and easy to work with.

Recognized Excellence

Recognized Excellence - Ivan the great! Dependable, detail oriented, and kind.

Additional Comments

Additional Comments - Particularly appreciative of the predesign software visuals for decision making

Everyone we worked with was professional, friendly, listened to and understood our needs.

They have done two projects for me, kitchen and bathrooms. They were perfect. They weathered time and the recent one is beautiful. I couldn't have asked for a better installation, clean up, or better people.

Recognized Excellence

Recognized Excellence - I would like to recognize all of them, honestly.

Lead Source

Lead Source - We live in a small town, and I knew the family. When they were first starting out, I asked them to do some work. They did so good, 10 years later, I asked them to do another piece of work.

Additional Comments

Additional Comments - They are just good, caring, kind people with great work ethic and do a terrific job.

The team was very professional and did excellent work.