Was told movers would be at my house at 9am. They were two hours late. Truck also ran out of space and when I called about it I was told “we’ll get back to you about getting another truck”. I never heard back. I also had to pay more than the quoted amount and I’m unsure why.

I selected Craig because they got good online reviews. They were significantly higher priced than other companies.

Quality service,excellent customer service and fair pricing. Highly recommend.

It was easy to schedule. They showed up on time. They did everything very quickly, which was nice.

I have moved 7 times in the past 7 years and have used multiple different companies. This has been the worst experience of them all. The office staff did not resolve my problems, the crew did not respectfully handle my items, put things back together, and the job was not finished. I will be telling everyone I know to steer very clear of using this company due to the lack of communication and overall care and concern for an unsatisfied customer.

The problem is that they lost an entire crate of my belongings. I have filed a claim, but their record-keeping is awful. I don't even know what was lost. I have not been able to unpack everything yet. They lost the base to my dining room table, my lawn mower, and the glass for my patio table. I would not recommend them.

Fred was very professional. His weight assessment was incredibly close to the actual one. The workers were kind and took care of my belongings as if they were their own. Their prices are very good compared to others in the area.

We moved many times in military and this was our first move as retirees. Craig was outstanding from the front office that helped arrange labor to assist at our destination with some things we moved to the great driver that picked up and delivered our stuff. Top shelf crew

My move was from Virginia to Alabama with a full house of belonging. Any move is stressful in itself, but Craig made it incredibly organized and met all my timeline requirements with no issues whatsoever. Family owned and operated. Service from start to finish was excellent. Calls always answered by a human, almost always a family member.

I do not typically volunteer recommendations

The friendliness and efficiency of the providers was refreshing and welcome as it eased some of our tension about the move.

Please read all my subsequent comments. I tried to be very clear.

The total willingness of the entire team to accomodate my reqests.

I am not happy. Craig Van Lines moved me from Spotsylvania to Fairfax and then to Missouri, and I am not happy. I found items of mine broken, and I am still finding things broken. I was quoted $8,033 for them to move me to Missouri, and when I was presented a bill once I got to Missouri, it was $9,000. Whoever quoted me was basing it off 6,000 pounds, but the truck weighed 6,000 pounds. The first thing to come off the truck was my pickup truck, it is an old truck, but the man who took the truck off the trailer left the windows down on a windy day, and it tore the ceiling of the truck all to ****. The glass in the gun cabinet was broken, and I noticed the other day when I was in my shed that one of my fishing pole had a chunk of wood missing. I haven't unpacked everything yet to see what else was damaged in the move.

The estimator offered me a quote; I went with that quote number. When they came to pick up the items, I was going to add two televisions and wanted to know the difference; I also let them know we might be transporting four or five cases of water. When the move came, we decided not to do the cases of water. The estimate, at the time of picking up the items, was almost $2,800 more. I received a bill of lading on November 20, and I responded to the email on November 22; no one has contacted me yet. I called the office and spoke with Cindy. She said she would speak with Jack, and Jack would contact me, but I have not heard from anyone. I got the full replacement insurance.

Easy to deal with. Fair prices. Good communication that made us feel confident in their service.

Everyone was extremely helpful, knowledgeable, and friendly. From the estimate Mr. Craig gave and personally came to our home to our moving crew! They made our move out of state a great experience! Thank you!!!

The problem I had with Craig Van Lines is that when the guy came in and was done, he quoted one price, and the price increased by $2,000. Make sure you get the final price because I didn't think that was right to do.

For three generations of my family Craig’s has been amazing partners in the big transitions in life. We are forever fans.

Most of day of crew were very good on the move out. Move in crew of two were great. Price almost doubled from the estimate which was an unwelcomed surprise. Person who gave us an initial estimate underestimated the total weight by alot. Move out crew disassembled a treadmill half way that I have been unable to get back together yet. May have to file a claim with insurance. Wife saw one crew member on move out "throw" a mattress down our stairs instead of carrying it. When he saw that my wife witnessed this he just kind of laughed. Did not place runners on newly carpeted stairs requiring us to have to spot clean areas.

They were efficient, timely, and nothing got broken.

Although the men were careful, I don't think they knew the quality of items they were wrapping. One oil painting from the 1800s was wrapped in a blanket and then inserted into a box. I told them NOTHING can touch the canvas itself; well, the blanket touched the canvas and the box pressed against the canvas; when unwrapped, the canvas had stretched slightly. To fix that would require at least $1000 to restretch the canvas, and doing so could impact the paint (chips, etc.). They said they knew what they were doing. But I believe they had not been exposed to fine art and therefore did not know the extra care it would need.

I booked this company based on a recommendation…and I will do others the same favor. Great company. Great service.

I was disappointed about how my belongings were handled and the lack of care taken in my property. Please see my comments at items 4 and 5.

Movers broke my headboard because they were negligent. Company offers $50. If I knew that I hired an unreliable company with inexperienced movers then I guess I would’ve purchased additional insurance on top of the over $3000 that I spent for the move.