Installers were great and professional

Really? If you need to ask you aren’t paying attention, and that is the primary reason I wouldn’t recommend. By no fault of ours, the entire order was messed up. We were not kept in the loop, and because of that, your management has totally failed. No one reached out to us, we had to make all the inquiries. In the end, the sales person Ron was great, and so were the installers. But, the Wichita office management should be reviewed.

Better customer service

Everything was great

Every thing went smoothly. Did not take a long time to get windows and all 6 windows were installed in one day.

I trust the quality of their products and materials. I feel others would have the same experience.

This is the worst company to hire. I would never subject anyone to deal with this company.

When I scheduled the appointment to have someone come out to offer an estimate, it was rescheduled two different times. The cost of the door was more expensive than I was expecting. When the door was placed, there was a scratch on the outside on the frame of the door above the door bell.

D disappointed from start

Put on a different payment plan than discussed. Windows were not completed properly from the factory and had to be modified to function properly. Installers damaged screen and it was replaced with a screen with box knife damage (twice) before repaired properly.

The installation was PERFECT, they were good at the work, fast, tidy, friendly. The sales process had me very uneasy, see next comment.

I love the windows

Leonardo Santos must be the best window installer working for Champion. He and his helper were not only professional,
caring and committed to satisfying the customer. We had 10 windows installed on our porch. All the wrapping took more time
than the windows. Leonardo ask us numerous times if the work being done was to our satisfaction. They worked from early
morning (on time) until dark Friday and Saturday---coming back Sunday morning to finish the last wrapping. They cleaned up
so well no one could tell they had ever been here. Leonardo walked us through the final inspection for our ok. We have
never seen such fine work applying all the caulk. We not only think the windows are great, we think the final product inside and outside exceeded our expectations. We cannot say enough about our installers being so good.

Installer was very good and always asked if I had any questions the salesman Ron also very informative an follow back on everything

Timely, good product, good installation

Need talk to a real person

The answer to that is pending my service that I’ve waited on since the day the windows were put in. The service agent lacks a little effort. Don’t text people call them after they’ve spent all this money

My window replacement was because of a hail storm and was covered by insurance (so I thought). When I contacted you to get an itemized bill to submit to my insurance ( required by my insurance ), I was told that you never give out itemized bills for your products. The price I paid to you was 10 times what the insurance would allow even with the buy two get two free (deal) I was given. You are way over priced and will not document for me what the prices are for. This is a huge red flag for me that you know you are way over priced and are not willing to back up why you charge this amount for your products and installation costs. I will never use your company again nor will I recommend you to anyone. In fact I will tell anyone that will listen to never use your company and explain the above reasons to them in full detail.

The guys that replaced my door where very nice.

My windows are not what was ordered which is also what happened twice

What a great window, installed perfectly!

The salesman (Ronald Spree). He was professional, friendly and motivated.

Good quality at a competitive price. Timeline for order and installation was good.

Still waiting for someone to reach out about a flaw in one of my windows

Very simple and much more affordable. The staff was very friendly and knowledgeable. The installation was pretty quick.

Good sales presentation. Windows arrived faster than expected. Good communications from start to finish.

$4300 dollar door arrived damaged then discovered door and frame were to short and did not fit correctly , but had to install since old frame was removed and 10 window screens damaged or did not fit, also changed install date the day of install 15 minutes before they were supposed to arrive. Outside window frames we were told would be larger and all new. Instead, the old frames were wrapped in thin tin and siliconed to frame.

For all the money that I spent i should not have had to go buy chocking to finish around my windows and door. Especially windows around rock needed to be filled because of bugs nesting, the windows that everyone sees walking up to my house has a bent that looks terrible , the door bottom fiĺlet is there not smoothed out and is away from the bottom of the door seam which I will still have to fix sometime, the door handle installed already damaged has nicks and scratches (see it and feel rough), I asked them to save my old door for my daughter but they didn't save part of my hinges., I didn't care for the father son team the father was doing all the work. I had a home with Continental windows and the house was quieter sound. Your windows not as good at keeping sound out. I just pray they help with the heating and cooling bills.

See comments in other survey questions

The project took much longer than anticipated and some of the “look” of the outlet coverings wasn’t great. The quality of the tabs on the siding wasn’t the same as the salesperson showed.

The sales person was very professional- the installation staff were incompetent, the installation supervisor was almost impossible to contact by phone and unwilling to solve the issues and corporate kept putting me off when I tried to contact them. The windows were to be installed in June- today, September 20, they are not finished with the installations nor do I have an end date. The shingles need to be redone and one window is waiting for the seat to arrive from the factory and the inside finish boards need to be removed due to wrong caulking and replaced so they can be painted

The window are all places not straight and it looks like the frame has gaps. We paid a lot for not such big quality only thing good is the glass

COMMUNICATION COMMUNICATION COMMUNICATION

After 25 years of service, if there is one thing that I have learned is there's always room for improvement.

I loved the timely manner that the workers had and also the courteousness shown towards me and my property.

Follow up on prombles is horible.

Losing our windows and having to track them down.

I ordered the windows in the end of February. I was told they probably be put in by the last of April middle of May at the latest. Someone came in March and measured the windows when they finally told me that the windows were ready at the end of May and they were gonna install them they came out and said that all the windows were measured and correctly so they had to be re-ordered. Finally got the windows put in just this last Thursday and I’m not happy with two of the windows. The window in the kitchen behind the stove does not even close all the way there’s no way to lock it. The top part doesn’t slide up and down at all in the bottom parts slides up and down, but it doesn’t match up with the top The big window in the dining room area. The inside looks fine. The windows do open and close but the outside is all like rig together. It does not look good and I’m afraid it’s not gonna hold.

Salesman was very informative and the installers were very professional and did a great job. My only concern was the contract not being followed as presented to me and what I agreed to, concerning the payments.

We feel we are in a new home!

Do a job in time You very late more than 2 month. DID NOT DELYVER LAST WINDOW IN TIME

The windows you put in were smaller than my original ones. Also when installing the installers removed chunks of my siding/paint. Now I have to repaint and eventually replace.

Ron spree was very professional and knowledgeable

I have 3 broken windows that still have not been replaced now 3 months after they were installed, the installation quality is horrible, the people who did it did an absolute **** poor job, it looks like a 3rd grader did the work. They used the wrong calk in the inside of the house causing a horrible installation, they should have used silicone and they used outdoor. I still have a broken screen, still has not been replaced. Communication has been non-existent. Overall im incredibly pissed i used champion and need to file a BBB complaint. Also pissed that champion corporate doesnt give a ****.

Be honest and keep your word on what you tell customers. Don't leave them hanging and waiting to hear back when they put all this money into a job that they have no idea when it'll be done. We were originally told around 3 months and didn't get the work done until 6 - 7 months later. Also workers should come on time and not leave customers waiting on them for 2 hours later without even a call letting us know why. That's what happened to us the second day they had to come back as a window was missing on first day.

Quality and Install Crew are outstanding!

I didn’t have a good experience with the company. Brittney was as helpful as she could be, though. I appreciate her!

The windows were ****ed up

The quality of work is terrible

Great service and installation