We already have given out your name to several people.

Wait time on the windows was exceptionally ling.

I have already given recommendations to two neighbors.

In hind site I feel we spent too much money and our viewing area decreased. We now have less glass than we did before.

Cleaned up nicely . Got job done in timely manner

well, when the original meeting happened, I told the rep and his supervisor what windows I wanted. Got a price (this is my second phase of upgrading) and placed my order. Later they sent out a measuring guy who said it appeared the count was wrong (3 short) the count was updated and the additional windows were added at no cost. Great, except somehow there was 1 window omitted after the supposed correction. Installers came and then it was discovered. They did a great job, but I still don't have total satisfaction, since we're still 1 window short! Not sure why these guys can't count, or can't enter an order correctly, but now, since the original contract has been completed (supposedly) my financing agreement has started and I'm having to make my scheduled payments!

"Communication"

Keeping customers updated on when windows are being made, shipped, delivered, and installed would be very helpful.
If there are any delays, a quick update goes a long way.
Timely responses to calls or emails ensure questions or concerns aren’t missed.
Making sure installers have all materials on hand helps avoid delays.
If the crew needs to return to complete the job, clear communication—both verbal and written—would be appreciated.
Sharing photos (before and after) of the completed work would be a nice touch.
Having someone perform a quick quality check and obtain customer sign-off would make the process feel complete.

Champion doesn't respond or deliver in the timely manner that they promise. The product is not what they promised either.

It was expensive
Didn’t get bathroom window done
Other bathroom window doesn’t open

The installation workers were very professional.

Excellent installation from Jose and Jacob.

The windows I received were exactly what I was told I would get

Honestly the worst experience I have ever had w a professional company. I waited over 5 months for my window install - had to pay extra money due to a salesman error - the RM was no help - the only communication you are good at is getting your money.

Jarred D and install team were the only people who cared.

Everything

Service was good but very pricey

We ordered windows In February of 2024 and were told we would receive them in April 2024. At the end of April we had not heard anything from anyone. I reached out and was told someone would call me back, 3 weeks went by nothing. This continued to happen. Finally told that they were on their way. Three more weeks nothing. Then told that something came in wrong. More time went by and no one called.
Finally, told that a team would be out to install, I took the day off and no one showed. I called they said they thought that it was just a swap and did not have a team to come out and it would be a few days. I was not happy about that so they sent one person who would only come out for a few hours a day.
It took two weeks to install 4 windows.
The windows were crooked and missing locks. We were told they would be tinted and they were not.
Several weeks later they came to fix the missing locks and broke the window. That was last August.
I am still waiting on the window to be fixed. I got an email at the end of May that someone would call to schedule the window to be fixed. It is now almost July.
The windows are not the best quality.
I have several other windows I want to replace and I will not be using you.
Worst customer service I have ever experienced!

Easy to buy easy install.., No issues at the moment 😀

they completed the project within the time that they had told me.

Very professional company.

The installation crew we had were amazing.

Highly recommend Champion Windows

You took 6 mos to install 5 windows. After many calls allI received was lies, empty promises and apolygies and of course claims that it`s not my fault

Champion Windows offers quality products and services at an affordable price!

Easy to work with.

Overall experience was awesome!

If you would like to get happy reviews for future, it would be in your best interest to leave mine our or we can talk about it.

We haven't had the product long enough to give an honest opinion

Just about everything.

From sales to installation all went well

Everything was done in a professional and timely manner.

They go above and beyond with customer service, communication, work expertise, etc.

I will recommend Champion Windows in the future. In fact I was showing my new windows to a friend that does home repairs and he was very impressed.

Are windows were ordered in March 2024. There were no less than three different men came to the house at different times to measure the windows. We were told our windows would be installed by the end of April 2024. We received a phone call the middle of April and was told our windows would not be installed on the date. So the New installation date was set for July 16, 2024. Installation team arrived Around 11 o’clock in the morningIt was 100+ degrees outside and they tore out all three windows in the back of the house along with The patio door, all exposed to the east sun. They were perplexed That one window looked like it didn’t fit, and lo and behold. It had been mismeasured, not by one person measuring it, but by three men measuring it, So of course, we need to order a new window.There was one man on the job and the rest of the crew came and went as if we were a retail store. After the installation crew Left for that day, I inspected their job and I was left with window chalking all over my wood floors, The trim boards around the outside of the two bedroom and bathroom windows had been broken and the trim around the patio door
looked awful, and they also had scratched and gouged the frame of the patio door. I refused to let that crew finish up the job. A new installer came to The house to correc all of the mistakes of the first team.
We then get an install date in November to have the second bedroom window, picture window for living room put in. installer came and asked me to come out and see My new windows. The second bedroom window frame was all beat up from being in the warehouse for too many days, my picture window. Had been installed in the wrong house taken out of the wrong house and brought to my house. The frame of the window was all beat up and I refused to let either window be installed that day. The mismeasured window still have not been sent from the manufacture in November and it was ordered in July. Finally, I get To get bedroom window, picture window and kitchen window installed on January 7, 2025. I Wish that I had never heard of the company champion windows of Phoenix. And I would never recommend this company.. Oh, did I mention that the glass of the picture window has a flawin it and the company sent it down anyway?

We signed our contract in mid February and were told the windows would be installed within 10 to 12 weeks. We received a partial delivery May 24th. Two windows weren't properly sized and had to be re-ordered. One of the delivered windows had a smudge in between the panes and had to be re-ordered. One window frame wasn't ordered so we have a bedroom window with the "guts" exposed and an eyesore as it faces the street. In mid-July we received a call that the two windows originally improperly sized would be installed on July 29th. On July 28th, not having heard any more I contacted the installation manager to learn the windows had not arrived and he didn't control manufacturing. On 8/9 the two originally improperly sized windows were installed except one had smudges on the bottom and a scratch on the interior pane. On 8/12 we received a text message advising our parts would be shipped on 8/12 and normally take 7 to 10 days to arrive. Accordingly, we are very disappointed and frustrated.

Experience with the company has been good. When my doors arrived at their facility I was contacted and an install date was set around my schedule. The installers were professional and polite. Stucco repair was set for two days later and again the worker were professional and polite. Both crews worked steadily and got the jobs accomplished in good time.

Too much delay. Also they installed broken windows. Also they got different color screens. To replace broken window and screens it took almost 3 months.

Windows are amazing, they did mess up on 1 window and it took them a long time to install it. Felt like we were not a priority.

Looks great, I don’t know why I didn’t do this sooner

The head aches aren’t worth the time. If I had known what I was going to experience I would have went another direction.

Product is quality material

Final product is really nice. Communication with Champion left a lot to be desired. We called the corporate office no less than 5 times and asked for a call back from the Phoenix local office to find out the status of our project and never received a call back. I literally thought that Champion Window might be a fake company and I lost my first $9K installment. After I threatened to cancel the project (and lose 20% of my first $9K payment -HAHA) someone finally called me back. After I talked with the gentleman from the Phoenix office, communication finally improved. From the initial measurement until we threatened to cancel it was a full two months with any communication.

The windows are great. The installers were great. Information from salesman through when windows were installed was very poor. Things were not properly explained to me and trying to get a hold of someone to discuss things took days.

Courteous crew. Professional

I’m really recording Chapmion Window and who did installation ( Jose & Jacob )

Absolutely

The project was to include extending the concrete floor another 12 inches at each end to move 4 of the posts outward. This was the plan for several months. I had brought up the concrete to the new project manager when he contacted me two days before the work began. The crew arrived and did the work, but had no plans to pour any concrete or to move the posts. The project was suddenly revised with a new plan claiming that pouring the concrete and extending the posts was unnecessary, so two of the posts were removed and bolts were screwed in to reinforce the roof to the house.

There were also serious communication problems. The project was delayed twice, and it felt like I had to keep following up in order to keep things moving, or to even find out if the crew would show up on a given date.

All windows are installed correctly. The Crew polite and clean up all their stuff.

Love the new windows. Very happy with them

Hard working crew!Wonderful windows!!!!!!!!!!!! Will get more windows in 3 or 4 months!

The windows are good, you get what you pay for, but they have administration issues. Be prepared to be the project manager.

Scheduling and installation did not communicate properly. The reason we paid more and went with champion was so that this wouldn't happen and we wouldn't have to hassle. The other company we were considering weren't bad, were a few grand less, but had some reviews with issues with miscommunication.

No, worst experience we have had with a company that does "custom" work.