I was told when I ordered the windows that they would qualify for a federal tax credit. When I contacted Champion later to get the details for filing for the credit that Champion windows did not qualify. I was clearly misled, whether intentionally or otherwise. Not a good look for Champion.

I regret my decision to engage Champion Windows & Doors for this project. The experience was characterized by repeated errors, excessive delays, and significant administrative shortcomings, resulting in considerable inconvenience and stress. I contracted Champion for the purchase and installation of seven windows and one exterior door, and the overall execution of this project fell well below reasonable professional standards.

At the time of purchase in October, I was advised that installation would be completed within six to eight weeks. However, I did not receive notification that the windows were ready until mid‑January.

After the installers removed my existing windows and began installation, it became apparent that the window sashes were incorrect and did not include the specified grid pattern. As a result, the sashes had to be reordered. During this visit, I requested an update regarding the door and was informed—only at that time—that the door had never been ordered, despite the fact that I had already been charged the full cost of the door, excluding installation.

It took an additional two months for the correct window sashes to arrive and be installed. The installation work itself was performed competently, and I have no complaints regarding the installers’ workmanship.

The door finally arrived in March; however, installation could not be completed because the door had been manufactured approximately 1.5 inches too tall and the door had to be returned to the manufacturer for adjustment. During this unsuccessful installation attempt, the existing trim was removed, the strike plates were taken out, and my screen door was removed and not initially returned, leaving me with a door that could not be locked. Champion returned the following day to install a temporary doorknob so that the door could be secured, and the screen door was also returned at that time. When I expressed concern and requested to cancel the door order due to this error and delay, I was informed that cancellation was not permitted.

As of April, I have been informed that the door cannot be adjusted and must be reordered entirely, further extending an already unreasonable timeline.
While I own an older home with additional windows that require replacement, I would not consider using Champion Windows & Doors again. Although the installers performed their duties adequately, the administrative, production, and project management failures were unacceptable. The company presents itself as a high‑quality, professional organization; however, my experience was entirely inconsistent with that representation.

The overall product, service, and customer experience did not justify the cost. I am extremely dissatisfied and would not recommend Champion Windows & Doors to others. Consumers who value reliability, accountability, and professional service would be well advised to seek alternatives.

Great team from initial consult through install.

Outdated sales tactics. Confirmed specific conditions that interior trim would be replaced then after contract was signed, and spoke to install manager he said it would not be. Spoke to rep for a little discount and was told no because the price was already discounted for windows. Only follow up was “will speak to sales and installation staff to make sure both are aligned”

The team we worked with was very professional and nice. They were quick! Once the materials arrived the room only took about 10 days to complete.

Quality of windows seems great!

h hi

The siding is too expensive and the window were not done properly. Damaged product was also applied to my home.

Shorten the timeframe between taking the order and installing the product. Also, phone calls about maintenance issues went unanswered for months.

Overall horrible experience. So many reason. No I would say don’t order windows through Champion Windows.

I'm glad to have it over.

I have 3 windows that do not seal properly and the frame on 1 window is not welded properly. The front door does not stay closed unless locked. The installation was months ago and I am still waiting on some resolution

All satisfactory

We are still having issues with getting this job complete. Need to pay attention to small details

The only thing was that I had to clear everything before install. I'm elderly and have a medical condition that limits my abilities.
The whole process was seamless and the installers were very nice and quick . I like all people, salesman, install supervisor and installers Thanks

Excellent quality, personnel and service!

I've paid in full and still waiting on the correct sashes. 3 months and still wrong product in my windows. One dropped ball after the other..

The measuring people and installation crew were outstanding. Very very pleased.

Project took too long. Windows make a whistling sound with the wind. Absolutely no return on investment.

Scheduled to install windows me and my husband took off work and they never showed. Finally got ahold of them after calling for 3 hours to be told they weren’t coming. 5 days later they did show up. Never made it right like Riley the installation manager said he would. So ya. I NEVER would recommend to another person. The customer service and way we were treated was trash.

The installers arrived on time and were very professional. They had all 15 windows installed in about 4 hours . It was a pleasure to watch them work . They were a great team who really seem to enjoy working with each other. The quality of their work was outstanding

Great sales person and quality windows and patio door

I am currently disputing my credit card payment to this company because the work that was done is not what I was promised and was installed over wood rot, even though I told the installers not to do it if they weren’t going to replace the frame. I called Champion Customer Service at that time, but it was a Saturday and they told me they had no access to any of my account information.

Quality experience from start to finish

I felt like I was interacting with two different companies: the people at the 1-800 number were more friendly and agreeable to my questions than the humans here in Kansas City.

One of my payments was lost by a team member and I was repeatedly contacted as of I did not pay. I had to stop payment on the check and issue another. Second, the installer ran into my in-ground basketball goal creating over $1300 worth of damage. It still is yet to be resolved and my windows were installed over a month ago

Great customer service - everyone was very friendly, knowledgeable and communicative.

When the first installation crew arrived, they did not have the complete order; one window was missing. It left the front of the house looking ‘unfinished’ until the missing window could be fabricated and installed, almost a two month delay. The crew left tools behind. The second crew arrived later in the day than scheduled (almost dark out), but did a nice job. The windows quality, fit and finish was excellent.

We had our whole house windows replaced, and the crew that came operated like a well oiled machine! They were also very nice and professional. Our windows look great now!

Very professional. Good service.

Installer arrived at the proper time. You did a great job on installing at the same timeanswer all my question.

I like the way the installers parked their vehicles in the street. I like the way the installers laid down tarps inside and outside of the house to catch all the debris. The installer on the inside of the house even took his shoes off. They were very professional and did quality work. I’m very satisfied.

Great service and high quality…

Get me my screens! It's been weeks since install and they weren't with the windows.

Price, customer service and timeliness.

Knowledgeable and professional salesman. Prompt arrival. Very curious installers. Good company communication throughout the process.

The salesperson was not honest with us when he told us, after we had expressed concern, that the windows he had sold us would not restrict our view but that they would instead give us a wider view than the ones we were replacing.

The installers were prompt and courteous. The product is built specifically for the project and is high quality.

Very poor communications in every aspect from sales to install.

Very professional fast and efficient

I was kept informed on the progress of the windows.

na

Very likley

Champion had a sales guy and measured guy come out to the house but quoted a basement door that was not compatible with the current enclosure. Installer came out to install and said it wouldn't work. It took over three months and countless phone calls to get an acceptable resolution to this which was simply to remove the door from the contract and install the two windows at the original price. I was blown away by the incompetence and horrible customer service. No way I would ever recommend this company and instead will steer people away from it. Most frustrating customer experience of my life.

See below

Champion is to reimburse me $150 for the fee I paid for a variance so they could get the permit. This has been promised to me since 5/7. Still not received as of 8/9.

Experience was good from start to finish. Took a little longer than I thought it would. Sales rep did real good, worked with me to get correct windows. Installation crew was professional, windows all work and look good. The crew left a little trash behind including someone's personal car key.

We should have been told that we would need to entirely replace all of our existing window treatments. Scott assured us it would all be able to be put back together and look the same as it did before the installation which is not the case.

Everything went great once we got past the salesman.

Our installer worked mostly by himself. He worked in the wind and heat. We had a 14 x 20 screened in poach which he demoed and wrapped to make a new 3 season room for us. Took a little while but he basically rebuilt of deck all by himself. Tyler is a great worker, and Champion should be proud to have him