Match colors and implement ordered quicker

The quality and installation was done very professionally and in a good time frame.The windows look very nice. GOOD JOB!

Installation took over a week to finish. Normally I would rate 5 stars but, I was very unsatisfied with installation.

My Mother and I were truly impressed with the professionalism of every aspect of Champion. From our appointments with Chris Nelson to meeting with Corey, our project manager, to observing the installation and clean-up of our crew - every aspect was executed⁹ beautifully.
Even the dumpster and siding materials were very professionally delivered.

From the salesperson Chris who was detailed, didn’t rush me, knew the product and worked to meet a competitors price, to the constant communication during the production process, timely-neat-experienced and friendly installers, to the follow up call the day after install from the manager—the entire experience WAS AWESOME!

This is the third time I ordered windows from Champion and this time I also included new vinyl shutters with my project. Delivery time to receive materials took over 3 months to receive and the shutters still have not been received as the initial batch were made incorrectly - 7" short. I was quoted delivery would take 8 weeks. The windows shipped with many imperfections. The color bonding had scratches around various sections of the frame and sashes. All four windows had these imperfections and I understood touch-up is usually provided with windows to correct these imperfections. However the correct touch-up paint was not provided - out of stock. The installation of the windows did not go well. First, the installers were not careful and left nicks, scratches and smudges in the front door frame, wood molding around the window frame and walls around the windows. Second, all of the windows developed a bow in the center of their frames which allowed the screens to fall out of their tracks and created air gaps between the sashes and frame. The installer's supervisor scheduled the same crew to correct their mistakes but it took another four days before they could return. However the problems did not end. I found the interior calk they used to correct the installation must have been expired because it didn't cure even after 72 hours. So the project is incomplete with gooey calk around the interior of the windows and non-delivery of the shutters. Delivery time of the replacement shutters has not been determined. Lastly, I have been left with the chore to remove the gooey calk and apply fresh calk.

Multiple issues noticed upon completion as of now I'm neutral on referring champion however if they are able to fix all the issues in a timely manner I would happily refer them to friend and colleagues.

There is no middle manufacturer. Solid product

Wrong windows installed, outside trim also fell off 2 of 3 windows after 2 days installed. Still waiting on call back after 3 days of reporting issue.

The installer were great and very professional

The process was smooth, communication was plentiful, the glass block windows are high quality.

It’s been a nightmare this time around We out in 7 doors and 12 windows back in 2010 and never had an issue We went back to finish with a bay window and two side windows They were suppose to come three times and never show up The bay window is not the size that I was promised They intended to leave the old roof over the new window The new window is not even half the size of the old one the two who put it in told me it looked nice and I could hang bird feeders or hang a trellis! They said they didn’t know how to out in a roof and besides it wa too late in the day to do that!

They did an incredible job! Corey was great to work with.

No I wouldn't recommend, I did in 2008 but not now.

The salesmen left or got fired. Nobody called me. I finally called in after 4 months. Jack said there would be no payment till the job was done. That wasn't true. I was charged 9970.00 by the end of November of 2023. The job wasn't completed till MARCH 2025!!!! This job was a 5x23 foot porch with no floor. Literally a 3 day job. All I got was excuses. AM I HAPPY? NO I AM NOT. There should have been money taken off the job for an 18 month wait. I had so much smoke blown up my butt I'm still farting smoke. Not to mention the that's made by the office manager if I didn't proceed. I never talked about cancelling. I will not do business with any company owned by these people. I will tell every one I know how I was treated and the the work done.

Contract was signed 09/30/23, and project not finished until 12/24. Much clean up still remains. Pit under deck was supposed to be filled with gravel, it is not. Large sheets of discarded plywood remain in my yard, along with pieces of plastic and aluminum. Temporary bridge built to carry materials remains in my yard along with 12 foot pieces of timber. Piles of dirt and rock left on lawn need to be removed. That said, I feel that the construction was excellent and that my contact with your local representative, Cory Gamer, was superlative

strongly agree

My order was placed and payment accepted with an estimated install in 8-10 weeks. It was 9 weeks when the install coordinator shared with me that our door order was not placed with the factory due to some internal processing issue. The install was finally completed 20 weeks after payment was received.

Everybody was very professional. Pricing was great and sales rep was extremely knowledgeable. Product looks very good.

Paid $2000 a window for a total of $8000. Installation poor and sloppy. Had to use a razor blade to clean off black gunk on brand new windows. One new window defective and being replaced. Loyal repeat customer and will no longer purchase Champion. No quality control.

I was very pleased with the salesperson’s. Julian Jackson, helpfulness in choosing the right product. He explained the process in full and everything happened on schedule just as Julian said it would happen.

The two young men who removed the old windows & installed the new windows were very professional but friendly. They did a great job and I love my new windows.

Was a great experience for a construction project

I am happy to recommend you guys if anyone asks about windows, but I’m not just randomly throwing out window companies in conversation.

The sales representative, office staff, supervisor, and installation crew, far, far exceeded my expectation.
The quality, appearance, and value for this top of the line product is to be admired.

I am so pleased with my windows. I would recommend you to EVERYONE. They make my home so bright. Thank you very much 😊.

I like the windows, the installer was great, the salesman professional. I think having half screens is not practical.

Patio roof installed in 2015 and windows installed in early 2024. All work done professionally. HOWEVER, Champion is not honoring their commitment to servicing their products. This area needs to be looked at!

very poor work

I would be comfortable recommending Champion to family and friends.

They did an excellent job, the window looks great!

i would recommend them for their windows, which we are happy with the quality. i would NOT recommend them for their vinyl siding install

Sunroom is very nice and well built, but service was frustratiing.

My vynil siding is beautiful and it was completed within a timely manner.

With the crew we had I would 100% recommend champion!

No I am not a happy customer.

Champion is not good about getting back to you, and once they do, your service appointment is months from your call

This whole experience has been a complete nightmare.

I was disappointed with the insulation

After signing the contract the window was installed 9 months later. Four months after installation still waiting for materials. Damaged wood trim was used on the installation. Champion never addressed this issue

I had 6 windows installed, 5 were replacement and one 102” slider new install. The guys were very courteous and hard working but something was not going well with the big one. I had told them from the beginning that it didn’t look right and they said that they had installed many windows before and it was fine. Not! Window does not latch on sides, has 3/16” mismatch on one side, 1/8” on other and everyone who has looked at window agrees that it isn’t plumb. Is it the window itself or install, not sure. The installation was 6/20/2023, I was told 7/1, the crew would be back to correct, bad weekend since 4th of July was then, no show. I called again, no one got back. I called salesman on third try to get window fixed, still no show as of 7/11. It took 3 calls to get invoice for these windows, that was frustrating as well, $13,000 plus and still not good.

I can better answer this after the repairs are made

The initial sales process was standard, to be expected. The post sale communication, installation and overall product was very poor. I hope that there are notes on our case. The number of phone calls that were made, the lack of response or returned phone calls, the extended timeline of receiving screens for our windows, the sloppy installation causing extreme frost on the inside and than finally reinstallation.

We're pleased with it.

Did a very good job!

My installers were very professional and personable. They did a great job and great cleanup! My basement glass block windows look beautiful!

I have already recommended them to my brother in Ohio. I am happy with the product and craftsmanship. We had them do work for us in both of our houses. They took care of our vinyl siding, gutters, windows, storm door, and a lot more work.

the service was lacking

Unfortunately, the windows were not installed properly in November and we are still waiting for remedy more than 6 months later. Sliding windows leave a pool of water on the interior tracks when there is any rain..Air leaks, cold and wet air comes inside! Glass was chipped on a window at installation and now is a huge crack. Wrong size replacement glass ordered twice… Installation manager Sara Toth is friendly, but poor communicator, incompetent when it comes to window knowledge, and over promises results then falls thru.

Very well constructed plus they are made on site.

Disappointed in the installation scheduling and installation.