reword I cannot recommend ATI Restoration highly enough. Tami Umland, Justin Moore and Jose Sandoval are the team I work with, and they are amazing! Across all of our location working on projects big and small the entire ATI team is consistently reliable, exceptionally responsive, and a true pleasure to work with. Their dedication, hard work, and support have been invaluable, ensuring that every project is handled with the highest level of professionalism and care. An outstanding team that consistently goes above and beyond!

The communication with so many different contacts and the damage to our house was disappointing. they switched out a door and left numerous things broken. our flooring squeaks and has odd marks on it.

Delays and more delays. Got the run around, dishonesty. Still have not completed the work. A job that should take a week is delayed 4 plus months. Very stressful. I regret deeply hiring them.

It took way too long, and isn’t finished yet. At one point I went about six weeks with nothing happening. My emails weren’t replied to, phones weren’t answered, and voicemails weren’t replied to. When I finally was able to get to a human being, I was told things like, “Oh, I sent ‘so and so’ an email.” Or, “I sent ‘so and so’ a text.” Then I would wait another week and start over again.

Apparently, the guy in charge of my project left the company, and my job was forgotten about.

Lately I’ve been told my work will be delayed for higher priority projects. I think by now my contract should be at the top of everyone’s lists.


One time I stopped by my house during a summer heat wave. No one had been there for a week. The air conditioning was set at 73 degrees. I put it at 76 when I’m sleeping! That ended up costing me an extra $90. Then I walked around the outside, and one of my back doors was open. Not just unlocked, open!

It took over 3 months to complete your restoration.

We were assigned ATI via our insurance carrier. Dry out and demo was fine, everything else has been a headache.

It’s been 2 months and we still don’t have a bathroom
They demoed it two months ago and all I have in the bathroom is it’s been painted halfway
That’s it no shower no floor. They just put the toilet in last week just so that we have the toilet to go to the bathroom upstairs, but that’s it.

Poor communication, poor follow up, poor workmanship, poor customer service, lack of follow through. Very disappointed that this was such a bad experience for everyone involved.

I would recommend ATI because they are reputable company and I do feel better about them than the last company that I had fix a leak and complete the repair.

It's been a challenge.. They send people who are not able to do things.
So, they have to done over and over.
This is taking way too long.
My questions to the guy in charge are not answered.
The ONLY guy that was extremely qualified was Marco, the flooring guy. He did a superb job on the flooring in the 2 rooms.
We still have many cabinets to get installed, and a very long sink and vanity

The communication was not the greatest throughout the process.

The communication was not the greatest throughout the process.

I've always had a wonderful experience, but this time has been a horrible experience of delays. ATI Restoration did not follow through on the timeline.

Everyone from start to finish was professional, forthcoming and very thorough, and great people to work with.

I think they do a great job for us, and they're there when we need them, and they show up timely, and they complete the job, as expected.

I think they do a great job for us, and they're there when we need them, and they show up timely, and they complete the job, as expected.

the initial response was good but no demo was done so the damage spread further than it should’ve

fast, reliable service

We did not choose ATI, they were assigned. We knew nothing about water damage mitigation companies. This was difficult and stressful and did not know what to expect next. Basically, the communication was poor.

They are very responsive.

The work is beautiful when the project is completed.

They were timely and very efficient.

We were able to coordinate the work while we were out of our home on vacation to a week. It was great coming home to a new floor and everything back in place.

Worker were extremely polite and efficient with their work always on time

The workers were on time every day, very cordial, respectful and hard working. The job was completed in the quoted time, and the cleanup was excellent. There was no further need for cleaning, to pass testing inspection.

Jose and Kyle were professional. They know how to respond. They were professional and timely. They work well together.

Right now, I am a little disillusioned because the project is still not done. They have not finished the project at this time. The project is taking too long to complete, so I would give them a four or five.

Right now, I am a little disillusioned because the project is still not done. They have not finished the project at this time. The project is taking too long to complete, so I would give them a four or five.

Right now, I am a little disillusioned because the project is still not done. They have not finished the project at this time. The project is taking too long to complete, so I would give them a four or five.

The company does a very poor job in updating its customers on any changes or any of what needs to be done. I think that ATI postpones projects unnecessarily. I don't think that they manage projects really well, simply because they came out and did a quote, and they highly underestimated the quote. I think that had they done it differently, for example, gone to the city, gotten the permit, had the city come out, and told them what needed to be done, and then generated a quote for the insurance company. I think that would have been the more effective way to go. Instead, what they did was they gave a quote to the insurance company, then came in, brought in the city to look at what needed to be done to get a building permit, and the city told them additional things that needed to be done. Just to give clarity to this delay, this project started back in February of 2026. It is not July. That is after the water mitigation, so on and so forth. So, I think that unnecessary delays and it doesn't seem that communication is at all infectious. This is after paying what it would cost for them to do the job as we agreed to. So, that is the answer. I wouldn't wish this on any homeowner.

We had a good experience with ATI. They are polite and professional. I only had to experience them for a couple days as no work was actually done. They came and taped off our affected areas and placed a dehumidifier, per the homeowners insurance instructions.

All crews did a great job, both in talking to us and the work they did

I like the way they came in and did the work, no lollygagging, and just took care of business

They're very prompt to come even on a weekend. They were professional and easy to work with.

ATI Restoration was very thorough, their work is top tier, very knowledgeable when it came to what I wanted. They were very patient with me and my "can you", "will you". I would rate them a 10/10. I Love my new space....

ATI was amazing to work with from the beginning of my project until the very end

I have always had an excellent experience with ATI. Their response time and communication is fantastic and I appreciate their help and honesty.

ATI is careful, fast and respectful.

Where do I start...

Unsure at this time. We are waiting to see what will happen next and how long we will be waiting before next steps happen.

Super prompt and professional!

Great experience. Consistent and clear communication. Employees were courteous and punctual. Overall would use again.

Very thorough and professional

This process has been much too slow, it has dragged on for months now and I fear we are still months out from completing the rebuild. The demolition was completed in a timely manner, but then literally nothing for months... this project should have been done by now.

Project to much longer than it should have. Craftsmanship was below average and I had to point out multiple issues. They contractors used to install sinks and slab were solid, as well as carpet install.

We worked with ATI through our AAA claim, everything was top notch, communication, timeliness, work quality, etc. I'll certainly reach out to ATI for any future projects!

We wish our insurance company was as cooperative as ATI

Good experience

I am not likely to recommend ATI Restoration to a friend because they were not a professional group. I like working with them and enjoyed the prompt responses and supervision. They had a good understanding of the work and did everything fully without causing me any problems.

Project took too long and there was poor communication.
The quality of workmanship was great.