I had to argue over the work for a couple of years!

Nice people and outstanding quality of work.

The only reason I recommend them is because of the customer service of Sam Tremblay.

Items were taken without permission including money,curio cabinet and all my jewelry. Horrible experience

Work was poorly done. We had to point out water damage in laundry room, washer and dryer were not moved out of laundry nook. We had to call them back out after “completion” due to musty/moldy smell, they had not sealed moldy areas, argued that they could not smell must/mold but then stated that she saw it but didn’t have kilz in her truck. Turned off water at the main when they removed water heater, did not do a work around and left us without ANY water for 4 days. Had to call out ins company for them to get a plumber out here to do a work around and get cold water turned on so we could flush toilets and have water to do dishes etc.

They were unprofessional and talked about their life drama in front of and with customers

They were here daily and knew we had no water and were using 5 gallon buckets.

I thought the team was very detailed and through in there approach.

There is one thing that I disliked about them, and it was whenever I called them, they were slow to respond, or sometimes I would not get a response back from the calls that I made to them with questions about the repair and services.

With my project there was a change in the ordering system and that delayed months in getting materials,

Well when you are missing stuff and others stuff is broken why would you tell people about you and never show up when they say

It is a great company, great communication, and great vendors.

They don’t show up at the time you set,and when there packer come in to pack out they only took what we had from moving up here,and when we got our stuff back someone had gone Thur it ,we had broken stuff and I am missing. Lot of cds and movie so I would never use them again.The only part that went well was the lady that painted our inside of the house I would use them

Unpacked previously sealed boxes, mixed stuff up, then labelled 70% of the boxes as “Garage”. It took me weeks to sort it out.

ATI strung this project out for almost 6 months and failed to deliver on the agreed upon quote. I’ve never dealt with a company less communicative and more dishonest than ATI

Matt was the person who helped me out the most. He and the company went above and beyond to make sure all my needs were met as a customer.

Responded quickly to our needs and good communication throughout the process.

They were professional.

The team was quick to get out to my house during the emergency, and were very professional.

The corporate people are fine, but the subcontractors are a real problem.

The corporate people are fine, but the subcontractors are a real problem.

The corporate people are fine, but the subcontractors are a real problem.

Have additional crew on site.

ATI said they would do things they did not do. Promised to get started in 2-3 days, but three weeks later had not even scheduled the abatement. Calls, texts and emails were not returned. Documents were not sent as promised. After signing up we were largely ignored. Hence, they were fired.

Don’t feel like typing that much.

The job wasn’t completed. I still have some of the old tile running down the corner in between the door and closet. Bathtub was never sealed properly so water runs down the wall causing mold. They never did a final walk through with me. Never received toilet paper holder, towel rack that I was charged for. They gave me multiple invoices to pay then months later tried to say I owed another 800 dollars for final invoice not saying what it was for especially since job wasn’t complete.

Once it was discovered that we hired a public adjuster the ATI rep assigned to our home did little to no real work. The list that was submitted to our adjuster was undervalued for many items, and total loss value was short from what our public adjuster came in at by about $178,000. The discrepancy is unacceptable.

Our home contents were thrown all over the place, and agents from ATI were making contents about items in our home weren’t really damaged and discussed taking them home for themselves. Very unprofessional.