I’m still waiting for the job to get finished

Working with ATI has seriously been a nightmare. I regret moving forward with this company and I'm even more upset with my insurance for recommending ATI. Tyler took measurements and lied about timeline, was not as communicative as he said he would be, and was not pleasant to work with. I believe Victor really is a good guy, but seems to be overworked and overloaded with his projects. My project took longer than it needed because of sub-contractors and there was miscommunication throughout the project. I wouldn't recommend ATI to my worst enemy.

It depends on the crew. The first crew I got the beginning of this project did not do a very good job. The second crew, of this project a very good job.

Lack of communication. Hard to get responses. Had to call multiple PM's to get anything done

Currently there are opportunities with keeping area free of trash and removing trash at end of day, protecting other parts of house from dust build up, and damaging other parts of house while completing project.

Communication has been excellent. We still have the recon phase remaining, but so far I couldn't ask for anything more.

Very professional technicians and was able to communicate with Giancarlo and Jerry with these

The only concern I had was the lack of communication with regards to when people were coming to the house and what was taking place.

Good service

Don't show up

Date of Fire: Feb 1, 2024. It took over 2 years to restore my fire damaged home after I was told it would only take 9 months. Please note, there was a fatality, my husband from smoke inhalation on 02/25/24, and I felt I was taken advantage of. ATI was given a check directly from my insurance within a year of the date of loss. So I don't know why the 2yr delay. My property was untouched by ATI for a long time before restoration really began. I have photos.

The local "point of contact" had changed often too. I was never given the option to pick colors, cabinets or flooring. I met more with the sub contractor and only saw an ATI representative a couple times. He was like the 4th or 5th different point of contact. The Solar Panels are still attached to my roof. I was told they were damaged and would be replaced (?)

I basically trusted ATI because I lost my husband, who was a handy man/painter/plumber and he would have been helping restore had he survived. The loss goes beyond the fire damage. While the property's restoration was stagnant, it gave opportunity for squatters and thieves on several occasions. A Police report was filed but unfortunately, personal property that was kept in the back sheds were stolen & not covered by my insurance. The question is, "if the restoration had been completed within the original time frame, would I still have my property today?" Neighbors had witnessed thieves but police couldn't do anything without the homeowner present. A mute point, but a point none the less.

Professional, communicative, quality of work is superb not cheap looking and these individuals really take pride in their work.

They are good. They seemed understaffed. The staff knew what they were doing.

I am very satisfied with their performance.

The cleaning, restoration and repair work was completed above my expectations! They went above and beyond and i think that's rare these days.

Quick response to checking issue and sending team to work on issue.

way too many staples into the plastic to affix to walls, ceilings and floors in the construction of barriers. Still pulling these out, weeks after. Had done by another organization a year prior and a much better job without the staples.

Fast response and friendly communications.

Took too long, and communications stopped after a while.

They are very informative.

Would recommend but the initial response time was slow (unusual from my previous experience) and the payment portal is absolutely frustrating

Work performed was excellent, employees are awesome, super polite but it took very long time to begin repairs after demo.

Friendly and flexible to work with.

I had to have them return a 2nd time because the first estimate was completed and the hot water closet was not repaired. Had to reschedule them to return another trip later in the month.

Very quick response to water leak issue. Very responsive in all aspects of service.