Tarp install delayed 1 day after planned install. That night a downpour dumped additional water inside my home. Tarp leaked and ATI had to return 4 times. In the meantime paneling, furniture, and flooring unnecessarily ruined. The dehumidifier in the crawl space was not put in service for more than a week after event. One dehumidifier they set out leaked and the second one stopped working after 1 day.

ATI Restoration took a long time to get the work done, but the quality of the workmanship was good.

Everyone that was part of the rpocess was very trustworthy and non judgemental. Unfortunately, we are borderline hoarders, but they were not judgemental. They did their jobs, and they were very polite about it.

Communication between Ati, insurance, and us. Remediation crew were friendly and skilled. Repairs are not yet complete but things are as they were with the remediation

Clear about the process and very helpful.

I had an excellent experience throughout the entire mitigation and repair process and would highly recommend ATI Restoration.

Can't get my projects done?

I reported the leak to my insurance company the evening of August 1, a Saturday. ATI called me Monday, August 3 and set up an inspection for the following afternoon. On the 6th they performed the demolition, and left fans running for remediation. On the 10th they removed the fans, and scheduled an inspection for the installation estimate for the 12th. After that inspection, they have not returned. On the 17th I started finding other companies to do the restoration. Most of it is now complete. I’d have ATI finish it, but they don’t return my calls.

They have done a fantastic job!!

Project Manager was very responsive and helpful with all my questions. Everyone was respectful of my home and did very good work.

prompt, good response

because of issues in the past we call you guys last theres nothing you can do to get trust back but to earn it you guys did do better the last time i used you but my total trust isnt back yet

Very professional and knowledgeable.

Didn't schedule as asbestos test like pjt manager said he would. Poor communication. Construction estimate was comically lower than any other bid, definitely in state farms pocket with a conflict of interest. It took me extra time to get state farm to get back to reasonable. They never opened up the ceiling and there was water damage in it found later. All around a horrible experience.

Easy to work with. Professional and courteous. Delivered what was promised.

There is only one thing I would change. I had three points of contact through the process and I personally would recommend you only have one point of contact throughout the process.

The tarps ATI Restoration put up have already blown off halfway, and there’s water in them that’s about to burst in. The tarps are now completely off the top of the house.

ive personally had issues in the past with you guys but have seen a change so far resect is earned and you guys lost it with a earlier incident so that respect and trust needs to be reearned

Every ATI employee that I encountered was extremely professional and helpful. Mariah (scheduler), Mike Nelson (project manager), Carlos, Ricardo, and Carlos (site restoration) all were very professional, personable, and efficient. I would definitely recommend ATI to any of my family and friends.

Timely, responsive, courteous and easy to deal with.

Prompt, polite, willing to work with my schedule

So polite, professional and quality work.

Every step of the process was well explained and executed as anticipated. Once everything was lined up, Jeff kept us informed of who was coming and what was being done each day. He consistently checked in to make sure things were to our satisfaction and was prompt in answering questions. We are extremely happy with the results. Each person that was sent to work on specific pieces of the project was polite, respectful, and did phenomenal work.

Whole process taken entirely too long
Almost a month since any work done.

Good communication about all work going on, friendly helpful people,excellent quality of work!