The back patio that you repaired was left with huge gaps to the roof where now squirrels are nesting in the attic.

The mitigation crew was excellent. I’m a severely handicapped senior. Because of the great work done by the mitigation team I agreed to the ATI repair work via my nurse. I have macular degeneration in my eyes and cannot read what was sent to my cell phone. I requested someone come to my home to help me. . I was aware of my USAA deductible but not for the issues I have now. Was told I had to pay almost $1500 before the work would even begin. I can pay only by check. I have the $1000 deductible. Someone other than Stacie needs to help me. It’s not personal as her hands are probably tied.

The demo part was super amazing!!!! They covered everything, were very professional and got the job done. The rebuild is currently not going great at all. First day they were to be there between 9 and 10. Showed up around 2. Next done supposed to be there at 830, didn’t show up until 930 and was not completed at 5. Drywall done yesterday and nothing covered. My entire kitchen and dining room is covered in drywall dust. Which all my drawers that were pulled out and in the kitchen area along with my clean dishes are completely covered in dust. Today, cabinet people showed up. Wasn’t even aware they were coming. Communication and punctuality is poor.

So far the remediation part is done and they were Johnny on the spot getting here

Charla and Allen have been PHENOMENAL during this stressful time. They both got right to work and helped me to repair my home immediately. Excellent communication and very kind!

The professionalism was the best and I could have not been more pleased with all of the communication and work done by the ATI Team. This job was actually done at 4101 Ada, Flower Mound, which is my mother's home. Long story for why we needed the work. My mother is in her 90s and sometimes can present "challenges" to situations. This was a very difficult event that took place at her home and your team was great. Brandon was the team lead and he worked so well with my mom. I am very grateful for the respect and kindness she showed her and me.

We anticipated ATI to complete the job at our home. We were told somebody would be contacting us for the next step. Nobody ever reached out to my husband or I. It left us scrambling to find another provider.

Stephania and her team are excellent! Stephania is friendly, professional, attentive to detail, and used caution and care in protecting our belongings. She had a good working relationship with her team. She is an impressive asset to ATI, I would recommend her and her team highly!

We were not impressed with how Stacey handled our case.

Communication about insurance paying claim was way off.

they seemed very organized and timely with their services

From first call through finishing the work. A+
Great communications … professional service. Very thorough
I recommend

Very professional and responsive.

I liked the people who did the work and the quality of what they did.

They were very timely, dedicated, and hardworking.

Great communication. Great work. On time and job well done.

Professionalism from start to finish

Professional, attentive to concerns, quality work.

The employees they sent were very professional

Very nice good work ethic

Lacking in communication

ATI responded to my emergency so promptly and gave me the feeling that I was in the hands of true professionals.

They did not finished the job.

Once again, we already completed this survey & gave rave reviews!

You do realize I've already done this...? I, Susan D'Amato, spent quite a bit of time on this giving ATI a VERY glowing review!