Very poor management of subcontractors very poor management of dust

There is no communication and they make promises they don't keep.

Our fire was on April 22, 2024. Our first project manager was Clarissa. She helped us out for a year. We would call her, and it would take 2-3 days to contact us; nothing was being done. In May, when we moved into our rental house, we found out Clarissa had quit, and Tina Penson took over. She did her part and got us in here on May 10th. We got in but still had problems. We still haven't resolved this problem yet. We are waiting for them to redo our bathroom floor. I talked to Tina on September 28th; she was supposed to call us the following Friday, and we haven't heard from her. She is a good proejct manager and got us in here, but we are still waiting. When they say they are going to do something, it doesn't happen right away. We gave up. We don't even know if we owe anything. We haven't signed the final papers. April 22nd will be two years.

Please see my other responses. In short, the communication was unclear and imprecise--and that is if we received communication at all. Our project manager was largely unreachable. Work was not completed in a timely manner, nor should the subcontractors prize themselves in the standard of their workmanship. The swiftest and most thorough communication that we received from our local office was to receive payment. We gladly acquiesced, but only because it meant that we didn't have to deal with our local ATI office anymore.

The subcontractors they hire do very good work. The clean up was not great and they left my door open on a really hot day and let bugs in.

They are the worst company ever. They had no customer satisfaction and they had no follow up. I would never recommend them.

They don't do their jobs properly at all. I was out of my home for eight months. It shouldn't have been longer than a month.

Zero communication. We have been ghosted by the project manager. We can’t get any answers about a timeline for completing the project. This has been going on since April.

Poor communication, timely completion of project

The paint job and repair of my ceiling were horrible and it was like the lady didn’t care because at least the work was done.

The Project Manager was difficult to get in contact with. When I did get in contact with him, he would tell me things that didn't happen. I had to do a lot of things myself. I'm most dissatisfied with the communication.

A water vacuum was never utilized to clean up water.

Terrible communication, they broke my German shrunk and refused to fix or replace. I actually have told everyone that I know to never use this company for any of their repairs. If I could give them less than a zero rating I would.

We never could get on the schedule. After Hurricane Helen this company catered to the big money insurance claims. We were supposed to be fixed before the hurricane. Once the hurricane hit, they forgot who we were. Then when we started getting our house fixed on our own, they had the nerve to be mad because we wouldn’t wait month after month for them to answer our calls, call us back, or even put us on the schedule.

Communication throughout the restoration process was poor. Scheduling the necessary repairs did not go as smoothly or as quickly as we would have expected. The damage to our bathroom and a small section of the downstairs ceiling occurred in mid-December 2025, yet our home was not fully restored until July 2026.

The length of time it took to complete what should have been a relatively straightforward restoration was very frustrating. To put the timeline into perspective, I had a house built during that same general timeframe and was able to move into it, while our existing home was still awaiting completion of the restoration.

ATI Restoration was very easy to work with and handled my damaged garage repairs in a professional manner.

communication wasn't the best and workmanship was not that great and really did not like the quality

My carpenter did close to $4000 worth of work to repair all the sloppy work done by your crews. It would sting less if you were to pick up his bills.

Difficult to work with

At this point I'm still waiting for the project to be completed, so I don't have a completed project to judge them by.

Project communication was awful. Work was not done to my satisfaction and had to be followed-up on. I had one contractor lie, to my face, about work that had been done. I was extremely dissatisfied with the overall program. Ultimately the job was completed but honestly I believe it would have been easier had I coordinated subcontractors myself.

Work has not been completed after waiting months and doing multiple walk thrus

I was told I would be kept up to date the processes by email or text. I wasn’t.

They were responsive and flexible, and worked with the client on any issues until it met my preferred standard.

We had to have the painters come back many times, then they had to bring in a new PM and hire a real painter to get the job right. The electrician left without making sure the plugs worked, they left a utility sink for us to use in the kitchen while it was tore apart but did not connect the drain pipe. I was contacted about 2 years later to tell me I owed them $3100.00 then when asked for the start and end date and what money had been paid it took them approximately a month to sent me the info.