Quick service and attentive Project Management

They provided great customer service, they were informative, friendly, professional, provided a quick response, and they were thorough.

The process was real slow in the beginning but once after that everything has been smooth

They're very responsive and do exactly what we need them to do on the job.

We have worked with the ATI team on several major floods in our medical building. They are always quick to respond, extertise to review and make quick decisions about remediation steps.
Henry is a great project manager.

Communication, understanding of the situation and availability.

Everyone was on time did everything they said they would do, wonderful experience

They knew what they were doing and were professional.

your techs are top notch, they've done this before and they needes no superversion from our team

This first phase was amazing. Tyler did an outstanding job and work was done quickly .
The second part of putting home back together has been slow, and lack of communication.

ATI has good communication with the customers, very pleasant project managers very knowledgeable.

The process was one crew moisture mapped the other crew demoed the area than another crew came to check if it was dry and determined additional drywall needed to be removed. Not sure the purpose of the first crew and the demo crew if additional moisture is found.

They're a trusted company when it comes to making sure things are done properly.

They're a trusted company when it comes to making sure things are done properly.

I never rate a 10, I feel there is always room for improvement. Now, with that said, I will definitely recommend ATI for all their attentiveness to the project I had to endeavor. Thank you, ATI.

They did a great job.

I got a phone call from somebody who I don’t know. They asked if my name which is Cheri Summerfield., and I politely asked Back who is this, and they said is Cheri Summerfield there and I said can I please ask who’s calling?.
They said it’s for your home warranty your home warranty and I said what does this regards to? Gentleman or the other N said your home warranty and I said I don’t know what you’re talking about. Can you please tell me what property you’re talking about because I have one more property that is on a warranty. It took a couple times for me to ask what property he was asking you about.. still he would not tell me who he was or why he was calling then he finally said the property on North wind three N. wind. I said yes this is her. Then he continued to tell me how rude I was for asking questions from a phone number that I have no idea who it is. This is what happened and then he continue to tell me that he was going to cancel my claim because I was so rude. I don’t understand how I was rude by talking to a stranger trying to find out what they we’re asking for.

The crews did good work, including on some difficult items. They went to work right away and kept to the planned schedule. They answered my many questions and asked for my permission to do things that were slightly different from the original plan.

very professional and friendly quick on the job quality work

ATI’s work is above satisfactory. My souse was pleased with the staff’s work and communication

The ATI Restoration representative was really on top of everything and kept us informed throughout the entire process. They did a great job.

Communication

If someone needs remediation, they are likely in a tough spot and in need of efficient, hassle free, thorough, knowledgeable help, they need to know their situation matters, and that is what ATI gave us

Extremely organized and helpful

The project is complete, and your staff was made aware of each issue. When informing leadership of the issues, he was adversarial and was denying the issues occurred, and made excuses for the workers.

ATI was clear, timely, professional, and understood and clarified our needs.

I have referred my RE clients to ATI for almost 10 yrs for any abatement work. Not only are they highly recommended by environmental consultants, they are licensed and insured.

I can always count on ATI to be responsive whether it’s the middle of the day or middle of the night.

They are responsive, listen to the situation at hand before drafting a solution, and work hand in hand to formulate the strategy, and also help us with implementation.

The response time and support!

Every ATI employee treats you with dignity and respect. They are professional and go out of their way to make sure you get taken care of. I use ATI restoration services both at work and at my home. They have become a trusted partner.

ATI Restoration Anaheim has always been great whenever I have needed them.

Everyone involved with the restoration project for our home exhibited a high level of professionalism and provided constant communication throughout the duration of the project.

Reliable, prompt, professional

Very high quality and professional work. Excellent customer service.

Great experience!

hard working clean, and polite,

Great work ethic, great people, and always top-notch quality and amazing results.

I've had experience with Servpro and there us no comparison with ATI regarding the level of quality and expertise that ATI brings to the table. I have recommended ATI to my friends and neighbors .

They do good work and are good workers.

Your staff is very friendly. Communication is beyond exceptional.

Excellent quality service very prompt never any issues very professional

No I would not My experience is not something I would want others to go through. I recommend that project managers are required to communicate with homeowners and provide updates. There should be checks and balnace in place to get feedback. It would have been nice if upper management would have contacted me during this long process to get my input. The project may have finished sooner if they had.

ATI hit the ground running taking care to get our home clear of the debris, cleaning what was not damaged, storing what could be saved, clearing the smoke from our home, amazing work!

This is the 2nd time using ATI. Worked with Tim N and Shane L. Both are great project managers!

The work was professional. They came in way under the estimated time they were expected to complete the job. Everyone was friendly, accommodating, and easy to work with.

I was recently informed about ATI and I have used them on 2 extremely high profile jobs which turned out fantastic.
ATI’s customer service will not be best.
I could not be more happy and looking forward to our next project.
Espinoza Construction Co.

They were very professional and thorough.

They are very thorough and professional.

This company was really good and the work they did was amazing! I would definitely recommend. They were very thorough with the work and I couldn't be more happy I used them for mitigation and repair of our bathroom due to a water leak that created mold in our closet that shared a wall with our shower. It was a big project and they were great all around.