This small, half-day garage roofing job took close to 6 weeks when a car was stuck in the garage. That caused schedule disruptions and distress for our family without the use of the car. Additionally, extra materials are still on my front lawn and I am spending 45 minutes of my time to give you this feedback after a frustrating experience.

Timeline:

07/27/26 Storm damage to garage roof with a car stuck inside
08/04/26 Outreach from Kipp (text)
08/04/26 Kipp sent ATR request, request for estimate (email)
08/05/26 Kipp sent report to estimating team, noted it might be a few days, Kipp noted that car is stuck inside so would ask for something to happen ASAP (email)
08/12/26 Kipp sent estimate (email)
08/12/26 I asked a few questions, including how could we get the car out of the garage (email)
08/13/26 Kipp answered the other questions, but not the one about the car (email)
08/15/26 Kipp sent contract and scheduling should be "by the end of next week) (email)
08/17/26 I signed the contract
08/25/26 Asked Kipp for update. Kipp replied that he would get back to me "this evening" (text). He did not get back to me on his stated timeline.
08/26/26 I wrote to Kipp about any next steps (email)
08/27/26 Wrote to Kipp again. "Should have a start day for you by the end of the day" I reiterated that it had been a difficult month without a car. He did not get back to me on his stated timeline. (text)
08/31/26 Another text to Kipp asking for an update who said he was making calls. Apologized fo rthe delay (text)
09/01/26 A text to Kipp asking for an update. Kipp replied that it moved into production and said he hoped it could be done before the weekend. Another apology. (text)
09/03/26 Texted Kipp to see if there was an update about scheduling. Kipp said materials would be delivered tomorrow and that he hoped to "squeeze us in on Saturday or Sunday" (text)
09/05/26 No materials delivered on Friday. Wrote to Kipp for an update (text)
09/06/26 No reply from Kipp 09/05 - checked in again (text)
09/08/26 No reply from Kipp 09/06 - checked in again. Kipp said could not get match for shingles, so repair pushed to 10th with work on the 11th (note: during the walk through in early August, we said we did not care about matching shingles) (text)
09/10/26 Materials arrived on front lawn
09/10/26 Asked Kipp what time roofers were showing up. Kipp replied that he would check on arrival time. He did not. (text)
09/11/26 Roofers showed up at 7:22am and we were not prepared to receive them that early without knowing.
09/15/26 Ben came to inspect roof repair (didn't know he was coming). Asked about extra materials. Ben said too much for his truck and that supply house would get them by the end of the week (text)
09/21/26 Extra roofing materials are still on my front lawn

A drawn out process.

The communication between departments, contractors was poor which as customer led to inconvenience

The Office was friendly and the workers were good at their profession.

Poor communication and the work was done by subcontractors not Apple roofing employees

Work was good, signed a contract for one price, they tried to jack the final invoice up.

I liked that there was a Ben Standley to help assist with everything. He explained the process and did follow up

You need to up communication with the homeowner if you want a recommendation.

I was very happy with the customer service given to me by the rep who helped me, but my roofing results do not look. Gaps more than 4+ inches, siding missing etc.

Working with our insurance company was fantastic and stress free. I feel the scheduling of work and execution, oversight was lacking.

I like the way the representative came out and how they responded. Benjamin Webster, the person I worked with, was really nice, and I would definitely recommend Apple Roofing. I feel comfortable with them because, in current times, there are many scam artists and questionable roofers, but I felt very comfortable with Apple Roofing.

Apple started my repair on my siding on Friday and didn’t finish. They left the siding on my grass which made grass look bad. My son had to move it.

The work done was ok, it was the communication and scheduling that was poor.

The chimney flashing is not done properly or even complete. The brick on the chimney has been damaged. The proper materials were not used on the chimney flashing. There is damage to my gutters on the s South side. Derrick from Apple says the insurance company has denied replacing the garage roof but I have an estimate from Travevers that includes the garage roof. Derrick from Apple is slow to respond. He makes promises but does not follow through. Appointments are not kept. There is more but I am tired of all my time I have invested to get things right. It has been over a week and repairs are not complete. I was told all work would be done in one day. My neigbors roof was done inone day and the work appears perfect. I need help.

Apple Roofing's customer service and workmanship were excellent.

They were great from start to finish.

Easy to work with. Best price estimate given. Work was done quickly.

Apple Roofing stopped communicating with us the moment they got paid. We tried calling, texting, and emailing for weeks after writing the check. One day, a truck showed up and dropped off a load of vinyl siding. The next day, a work crew showed up and spent the next 2 days performing the siding replacement. We had no warning and had to scramble to make plans so our 3 month old had somewhere to sleep during the day.

Customer service wasn’t great. Was told job would start on this date and it never did. Then told different date and same thing.

The concern for my needs and the urgent care in completing of the job in a timely manner.

Very professional and thorough seemed like they were there to help only not just doing a job

Highly qualified

Apple Roofing did a tremendous job!

I would've liked to have known when someone was going to arrive to complete the fix. I was not aware of anything scheduled.

They did good work.