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Recent reviews
Jordan W.
multiple audios to contact you have gone unanswered. I was originally told when scheduling that my install would be a two day process. four days later and we are still not done. windows were improperly sized for insert installation instead of full frame installation. some windows were lost in the warehouse and not present for the install process. all around this has felt like a logistical mess.
the windows that were installed correctly are great, the two man crew sent to do the install was great, but the admin side has been difficult.
Cathy K.
Poor communication (lack of response), issues with scheduling and install.
Cindy M.
Customer service is awful. I had 10 different people call me about setting up measurement appointment. No mores in your system no record ofcwhat I told the last person. I ordered windows in February to be told the company was going through changes and they didn't get ordered until March. I wasn't told the local office shut down. No local installers, they had to come from IL. They were over an hour late. No after hours phone number so had no idea when or if they were arriving. They were packing up to leave and I found a huge gap in the upper trim on the slider to the outside they installed that they didn't catch. He was going to caulk it? I said he had to replace the trim. It was over 1/4 inch wide.
Shawn K.
Horrible communication. A 10 week time frame turned into 8 months. Absolutely no updates from Apex during the whole process after ordering the windows. The advertised “master installer experience” was not anything close to what was shown in the video
Dennis H.
GuildQuality
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