lead quality is reasonable .... better than Angi or other lead aggregators

I’ve been in the book several years and it’s been good to me

I have not recieved the leads that we were p

I LIKE THE BOOK BUT PRICES ARE GETTING HIGH

It's gotten massively difficult to get in touch with support, plus you just roughly doubled your prices.

Difficult to get credits, bills show no credits, and are not broken down by call which is very much a necessity when attempting to reconcile the account.

If somebody is looking to grow a business and get good qualified leads, I would highly recommend Five Star to their advertising regiment. It has been an invaluable source of leads for my company for the past six years.

I really have hard time to communicate with customers services and the dispute leads are really bad experience

The company is honest and the leads are honest.

Not many leads last year. My stats show 42 in total.

Good quality leads.

The communication process during onboarding and platform changes was horrible.

Leads seem to be inconsistent, sometimes of poor quality. Annual subscription is very expensive for the quantity of leads it produces.

Return is reasonable

I have been involved with Five star rated for years. I no longer get as many leads as i used to, however. this is in part to the economy. People are not spending as they used to, this has impacted every business far and wide. So, with this said ROI is not what it used to be. and cost keep rising
In comparison with some of the other sales lead companies the quality of leads with 5 star is better and response from end user is better. But cost have to come down to a manageable level.

5-Star is an honest company that provides valuable leads for our business. I would recommend any company needing leads to try it out and make your own determination.

Five Star Rated is a huge part of our marketing plan each year. The team is amazing to work with and the lead quality is great!

We haven’t received any calls from Five Star. It might be a different experience with other companies, but so for whole year, we haven’t had any leads come in through Five Star.

We are very pleased with the turnout we've received from Five Star

Despite being listed on the platform for some time now, we have not received a single lead. This is incredibly frustrating, especially given the investment we made to be part of this network.

The book is great

the leads are of good quality

Since Five-Star started adding ratings without a review with contractor or, allowing contractor to respond to negative reviews, our leads have been limited. We were 4.7 out of 5.0 - lower than the competitors. MOst of the leads are repairs which other vendors refuse to provide. Very disappointed.

Only would recommend to a quality contractor, not necessarily to a friend if he was not a good contractor.

We like the business we get from Five Star

We generate enough leads this way to justify the annual cost. It is pricier than others but it is more effective.

Not many quality leads lately.

I would recommend.

Good service but not worth the money. ROÍ is a huge loss

Very reputable company representing very reputable service companies.

Results are mixed. When we went live we got a lot of calls for things we don't do, in places we don't go, from folks that were not our typical customer. I supplied many examples and was told these were coming through the call center, so that was disabled (turned off). A call center was never discussed as part of my onboarding. I was told there is no portal to dispute calls, so I was sent an extract to review. I listened to calls, disputed those that needed disputing and sent it back. Silence. Apparently somebody eft the company. There's been a lot of this kind of confusion.

Meantime, we're getting some leads, closing some jobs and booking some revenue - which is why we signed up. IF the backend, admin, processes stabilize, this service has good potential and my rating will rise in the future.

Overall very pleased with Five Star Rated...been using them for over three years now. It is the only "publication" that has ever worked for us. Would highly recommend.

We would recommend Five Star Rated to a friend or any business we highly regard. It has been a great experience working with them through the years. They have helped grow our business (and sustain our business during tough years, such as COVID).

We pay less for the leads, but the quality and quantity of the leads is considerably less than with Best Picks.

I feel we get excellent exposure for our participation.

N/A

Increase in printing and call center fees are beginning to make this service untenable

This service is no better than ANGI.

We are very happy with what we are getting from Five Star Rated.

Was misled from the get go. Was told the first of three books would go out in January(didn’t happen until April) then was told there was only 2 shipment of books not 3.

We had nothing but problems since day 1. Will never recomend 5 Star.

Great leads

We have not seen the benefit of this service as we do not receive any leads (just invoices) from Five Star Rated.

I like that there is a standard monthly fee and that my inclusion in Five Star is not dependent on customer reviews.

If you have a high end business, it's probably worth trying 5-star rated for one year.

I don't use any forms of advertisement because this one is the most successful.

The number of leads increased and it's been a great program.

The profile page appears to attract potential customers that are looking for a contractor that fits their idea of what they are looking for in a contractor.

They are a good quality company that backs up what they say, and gets good referrals for me.

Five Star Rated is on top of their game, from authenticating their participating vendors to following up with the customers of those vendors to make sure the quality and service is in check. Their thoroughness and transparency to qualify their namesake is something every business should take note of. In today's world it's easy for anyone to fact check anything. Five Star Rated leaves no stone unturned and we are proud to have them as a business partner.