We have been engaged in a frustrating effort for ALMOST 2 YEARS to complete the installation of our windows and sliding doors. We are living with a subpar installation at great cost to us, and the entire process has taken FAR TOO LONG.

The original windows delivered to us were delayed and arrived with incorrect designs and incomplete features. The paint quality is laughable. The subs that showed up for installation told us that our request for trim was not part of the package, when we were told it was! During the installation, we noticed small dents on the exterior of the frames, the interior locking mechanisms were the wrong colors (some were missing entirely), the windows and doors arrived without screens, and the picture window screens on the interior side are dented from the subs messing with them. Additionally, the sliding doors wouldn’t lock, and the exterior hardware was the wrong color. To make matters worse, the installation team mounted the handles upside down and damaged the cheap locking systems.

We have also had to deal with 4-5 different sales and support representatives throughout this process. Every time a new rep/subcontractor would come in, we had to start all over to explain every single issue. Brandon, the latest support person, has been flying in from the Seattle area to help us resolve these issues. While he is nice and responsive, progress has been ridiculoulsy SLOW, and we are now facing recall notifications on all of the picture windows. THEY DO NOT CLOSE PROPERLY.

I am left to cover the costs of these horrendous mistakes. I have given Your Home Improvement Company of Spokane ample time to address these problems. The only thing to make this right would be monetary compensation for our wasted time and troubles. I have refrained from posting a negative online review up to this point. However, I am burdened by a debt that does not reflect the value of the materials and service we have received.

Signed a contract on June 28, 2024, its now December of 2025, the job was never fully finished. The work done was sub-par at best. Communication was absolutely terrible. Probably the worst experience with a home improvement company I've ever had. Would never endorse this company to my worst enemy. I also work for Great Day Home improvements. So basically under the same umbrella as YHIC. Im appalled at the lack of professionalism and the amount of time waisted on a simple project. Not to mention the thousands of dollars lost, not only on the project, but from rental income.

Horrible. It took nearly 10 months to get all of my windows installed. I got a call in April that the rest of my windows were in their warehouse and they would like to svelte an install date. I tried NUMEROUS times to get a date set and all I got was the run around. They kept telling me they'd get me on the schedule then I wouldn't hear from them. I would call and they works have some excuse as tj why they corkscrew get it done. They changed managers 4 times before I finally got my two remaining windows installed and a broken one replaced. I never received the paperwork or copy of the bill of sale I needed to apply for the rebate.

New Window installation!

I signed a contract February 6 and paid on February 7. I knew I was overpaying, but needed to replace the windows quickly. The installation finally occurred on July 10 after I was stood up on 2 prior scheduled installation dates. The contractors seemed to do a good job except the spray foam expanded through the caulk and left 1/2" bubbles that extended through the caulk inside. This will require further repairs. Hopefully the windows are sound.

I have been waiting patiently for two months to have my brand new screen repaired, I got a phone call, then a follow up phone call telling me I would be contacted by someone to repair my screen, that last phone call was to happen this last and I got nothing.

Stan is such a professional installer. He’s kind, friendly & really knows his job.

The first person that worked on my home did a horrible job. Yet they still have him working there. The contractor they had come out the second time did a great job. However, a job that was supposed to take a week or less ended up not being finished for over 5 months.

I really liked the young man who came out to redo both bathrooms. Kind, courteous, answered my questions easily cleaned up all of his project debris. Stan even cautioned me to be careful as I walked down some very steep stairs.

lack of communication between plumber and installers. Scheduling time was off, promised a time frame and was late most days

Waited forever and even hen they arrived they didn't
Have all the parts..finally got itdone thanks to the two guys who came from Portland to help Spokane
.they were awesome and dd a great job.i will NEVER do business with you again..

The work was great. The project manager was on top of things. The contractor was sporadic in communication and in showing up.

The installer was amazing but the sales team I was not that impressed with. They made me feel like I was buying an extended warranty for my car. They gave me no options other than what I presume to be the top of the line windows. It wasn't untill we talked to the PM and was informed that there were many options including color and functions. It would have been nice to have had other options including.

The slider was measured and built incorrectly causing install issue and longer install time because of the slider binding in the actual house frame and jam area weatherstripping tape was not used because there was not enough room to use it this needs to be corrected either a new measurement is taken and new door built correctly or the entire frame rebuilt to hold the door correctly but it needs to be corrected and the hardware for bother the slider and screen doors needs to be installed ASAP or installed on new doors before they are brought out and installed this time “should have been factory installed before delivery anyway”……..

I would use the agin as all was very organized we will see how the follow up works on 1 scratched outside pain. Stand by.

Rep Knowledge

Rep Knowledge - Easy to talk to John knew his product

Financing Options Clearly Explained

Financing Options Clearly Explained - John did a nice job of going over all the options

Appropriate Solution Recommended

Appropriate Solution Recommended - John was very helpful with all we needed

Decision Making Factors

Decision Making Factors - Honesty price terms time-line

Additional Thoughts

Additional Thoughts - It was all good

Additional Comments

Additional Comments - Looking forward to a positive improvement to our home

We ordered our windows and put down 50% in May 2024. It was September before we were scheduled for the install then days before the install we were notified that one of the windows was cracked and had to be reordered. Then we were given a November 5th install date and charged the additional 40% of the total. On the day of the install we were told that one of the windows was cracked and had to be reordered again. Then we were scheduled for a February 12th install and on the day of the install the installer called to say he couldn’t do the installation because his truck had completely broken down and had no idea when it would get fixed. It took from then until the middle of this month (April) to find a replacement installer. We finally have our windows installed and though we are happy with the windows, the nearly year long process to get them installed means we will not use you for the rest of our windows and will not recommend you to anyone. We had to spend the whole winter with a bedroom window that wouldn’t close. I owned a couple of businesses in my life and if I ever had a situation like this with a customer, I would immediately discount the price while I offered to do the rest of the house for a discount when you were ready to do it.

No way will I recommend YHIC. to anyone.