They are borderline criminals, and they disrespect your time and lie about where their people are if they don't show up when they said they would. I wouldn't put anyone through what we went through with them.

First, you can not make it right. I had many contacts with several people during this ordeal and no one made any attempt to provide the type of service any customer deserves. Rest assured I will give an honest and accurate evaluation of my experience at any opportunity.
My installer showed up prepared as scheduled and completed the demo. He then found the shower pan was the wrong size even though it had been measured by the sales rep and the project manager. Of course, I told the installer I did no want to proceed with the wrong size pan. He left and told me the project manger would be in contact with me. I heard from no one the rest of the day. The next day morning I called the sales rep (it was the only phone number I could find). He told me the project manager was in the same building and one of them would get back to me by the end of this day. No one had called by close to the end of the day so I called and left a message with the sales rep. I called again the next morning. The sales rep never did provide the courtesy of a return call. Later that day, I finally heard from the project manger. He said he had been out of town on a project (not what the sales rep said) but had requested the replacement shower pan. He said they would get it as soon as possible.
So, the error with the shower was identified on April 8. The error was caused by YHIC personnel. Good customer service would demand priority resolution of issue. So far, there is a sales rep and/or project manager who hasn’t the basic courtesy to return a phone call.
The project manager said the replacement pan was ordered on April 9. Next were a series of status emails expressing apologies for the delay and promising expeditious processing. For example, one said the replacement pan would shipped April 18. That’s 8 days from ordering to shipping! That’s not any kind of expedited processing. Then there’s an email that said shipping would take 5-10 business days. Again, that sounds like regular processing. Remember, this is caused by YHIC personnel making a simple measuring error. I don’t when the shower pan got to Rapid City. But in the first two weeks, there were only two slots available to install my shower. One, I wasn’t available and the second was scheduled but pulled by YHIC so the installer. Again, no sense of priority.
Seems to YHIC has no concern for customer service. In one of phone calls,I asked to speak to a manager and I was told I could not. Enough said!

It has been 10 months since I started this project and it still isn’t finished

The out side of my house looks bad

I flew back to South Dakota for the installation to find out the shower base measurements were incorrect for the drainage. So I did not want to fly from AZ to SD again for the installation. The installers had to remove the towel rack and did not reinstall the rack after completion. In addition, I never did receive a document with the breakdown of the type and options with the cost breakdown.

The time Drew took to talk to us about the whole process. Having it done a month ahead of schedule. The wonderful job that Nick did in tearing the old shower out and replacing the new one in. Kept things pretty well clean

They put our windows in and did not do them right. We have no idea when they're going to come back and fix them. They will come back, I guess.

Easy to work with and educated us on the products. Need to improve communication with sub contractors.

Decision Making Factors

Decision Making Factors - The quality is most important when making a buying decision.

Additional Thoughts

Additional Thoughts - I am very satisfied with it.

The problem with the tub was that it wasn't draining. Now I have a beautiful shower that I can't use because it still doesn't drain. I told the salesperson that the tub didn't drain and he assured me that the drain line would be fixed.

The work was done very well. They were very professional, and I am happy with my walk-in shower.

Our salesperson, Drew, said that it would be 2 days for each bathroom and we had 2 bathrooms to do. It has already been 5 days and neither bathroom is finished. Anthony, the project manager, was off on measurements for my curtain rod, so that is not finished. The wainscoting had to be reordered for some reason or other. The basement floor could not be completed because of damaged flooring that had to be reordered! Our home was built in the 1950’s, and that should have been taken into consideration when it came to the tearing out. Our salesperson will not return a phone call or a text, when we were told we could get ahold of him anytime.

Beautiful work! Took his time.

Over promise, under deliver

Quality product, hard workers, shower looks great!

They were excellent to work with.

I am pleased with the fin

Fast and efficient and polite.

wonderful installer

Decision Making Factors

Decision Making Factors - Cost and reliabilty

Additional Thoughts

Additional Thoughts - Drew was very professional but still down to earth

Very satisfied with the workmanship and the function and look of our new door. very disappointed in the time it took to get it done. Order put in for the door in October 2024 did not get it installed until March of 2025.

Decision Making Factors

Decision Making Factors - Getting what I ask for and within a reasonable time frame.

Additional Thoughts

Additional Thoughts - Tyler Jackson is an awesome representative. He's very through in explaining everything and available options. Friendly and available for any questions that arise. A++

Decision Making Factors

Decision Making Factors - The most important factor is the quality.

Decision Making Factors

Decision Making Factors - The guys knowledge and willingness to explain everything are the most important factors. They listened to what the customer had to say.

Additional Thoughts

Additional Thoughts - I was very impressed with Tim.

Decision Making Factors

Decision Making Factors - Transparency about everything

Additional Thoughts

Additional Thoughts - He was fantastic!! No pressure and completely honest about everything we wanted to know

Additional Comments

Additional Comments - He’s very knowledgeable and very easy to talk to!!