The project manager, Jamed was more worried about covering his own *** then getting our actual job completed.

This is the 5 th time I have received this survey. Thus this one will not be filled out. And please do not send any more.

I thought the cost exceeded the work that was done. It would have been nice if I knew the cost of materials. It is too expensive. I should have gotten other prices, but I didn't; I just went with them when I called them up.

Excellent workmanship. Impressed with quality of the materials. Overall very happy with the project.

I thought the project was completed in a timely manner

NO!

Everything about this company is exceptional. Prompt, efficient, professional and any follow up needs, they’re right there. You don’t have to get quotes from other companies, because, YHIC does what no other companies can; provide excellent service.

Overall the process was simple and everything went well.

Professional

Todd was excellent. Before that I would not recommend

Ur overpriced…Matt’s company was awesome…WM.NELSON IS A LOW LIFER ..better known as a thief!!!

I love that my three windows were all done in a day and area cleaned up. I also like the lifetime guarantee. Gives me peace of mind.

Matthew was fabulous. The salesman was friendly and I obviously signed, but I’m irritated that things I thought I paid for were not on the contract and I missed it in the rush to “sign today” for the big discount. I don’t know if it was worth it. I am normally a DIYer and prices now are outrageous, but I dislike the sales practices.

They did a good job.

I have told people about how great it is

I appreciated the regular communication about project status. The job was done very well. It was also quite expensive.

The manufacturer sent the wrong bathroom sink. As a result, we were without a bathroom sink for nearly one-and-a-half months. Your Home Improvement merely placed blame on the manufacturer and did nothing to make things right for us or compensate us in any way for the inconvenience of having no sink in our bathroom for so long.

They make sure everything is done right , very detailed, good product,

I would recommend if asked.

I have already told people how satisfied i am about the whole project

The job was done professionally and in a timely manner

They were very professional.

Contract signing was July everything had to be ripped out and redone final product was not what we needed or expected many delays. If we had any idea of the final product we would not have moved forward. The tear out that was done did not give us any choice but to move forward. The work was so bad it was re done. The redone by Matt was done correctly but not what we were expecting when we agreed to the project.

They did what they said they would do and did it well.

The installers were prompt. They were very helpful, and we had no issues whatsoever. They did a wonderful job.

I signed my contract for new windows in Novemver of 2023. It wasn't fully completed until March 11, 2025. I am a patient person but that is ridiculous. The sales people sure sold me on YHIC but that timeline is unacceptable.

A 10 day cabinet re-facing job is still not done after 5 months. YHIC failed 3 times to order the needed parts in the correct dimensions. They have lied to us about the status of the orders, and they are REALLY bad about communicating.

Additional Comments

Additional Comments - We were impressed with Montana. He is an asset to your company.

One of my windows cracked two weeks after installation. I have called twice to report this issue and not gotten a call back. Why?

Decision Making Factors

Decision Making Factors - the rep was very honest and knowledgable

Additional Comments

Additional Comments - Everything is good.