They did a good job!

Quality great people to work with. Open communication.

Their service was extremely poor. They did not return phone calls, and it took 14 months to get one window replaced.

The salesperson was a total zero. I was totally disappointed with the salesperson. I had to spend four hours with him at dinnertime. He had no idea what I was looking for and just crammed prices down my throat.

I felt the communication was poor throughout most of the project. I consistently was reaching out asking who was my main POC, only to get different responses depending on who I spoke to.

The project took about 5 months to complete. We were down a shower for months while waiting for them to correct mistakes they made, and there was very little proactive communication throughout the process.

Eric who sold us the shower convinced us that we didn't need a door on the shower and there wouldn't be much water because of the design, only to have the glass guy come out and say you will have water all over the place. We felt that Eric just said whatever he could to make the sale vs selling value and experience.

I am happy with the finished product, but from the very beginning, the salesperson Eric sold us on a product and experience that YHIC did not come close to living up to.

When I first sign up for your service. I got told o e thing to get a sell. And found out that things was not true. Other companies have the same type windows for a lot cheaper price. When I got told the opposite of that. 😡 Honest is the most important thing to me. And I found out to late. That I got lied too. I would have went with someone else completely.

Our facet was broke when they opened the box which should have been done before they bought it to the customer.Then when they opened the cabinet the front panel was warped which we had to wait for months to finally get it.They started on the first week of January and finished on Friday but hade to wait for the products that were broken for at least 6-8 weeks. The guys that did the work were very good.But your scheduling was terrible and you need to check products over first.

Our shower is lovely. Our double sink counter unfortunately did not fit.

No documents provided at and of installation converting warranty or manufacture.

Our kitchen window was reordered twice because of wrong measurments

I am still waiting for completion. Some items still need to be addressed. The company has been in contact with me and I think they are going to make things right.

It is just beautiful!

Salesman didn't help picking the right pattern or color for our shower so that it complimented our existing decor. As a result we are going to redecorate the rest of the bathroom

Your Home Improvement - Bloomington were efficient. We are pleased with both the plumber and the installer they sent out. Both were wonderful!

I found out my sales rep quit after 4 times trying to contact her; no contact from YHI that she left the company (not right way to treat a customer). I got an email in early January saying my materials would not be coming until May 2025, two weeks later I got an email saying the materials were all in - confusing. I got a email saying Kevin Redfield was coming to do the work - on March 3 Manuel shows up (I got no info on the change - terrible way to treat a customer). Manuel told me demoing the ceiling and floor was not in his scope of work according to his paperwork - I showed him the contract - he said he could put new flooring over old and skim over existing ceiling sheetrock (I should have to argue with installer on scope of work - no way to treat a customer. Manuel worked Monday March 3 and as he was leaving he told me he could not work Tuesday; Chris told me he was scheduled for the week - Manuel did not show up Tuesday or Wednesday - he said he got stuck in snow Wed. Thursday Manuel did such a poor job installing the floor (see pictures I sent Chris) and the shower stall was installed not square to the room - incredibly poor workmanship. His sheetrocking was pretty poor - put on so much mud he had to do lots of sanding - dust all over my lower level and not smooth at all. Friday I requested Manuel not come back - I was very unhappy with his work. The vanity finish is something I would not buy - the drawer fronts have widely variable stain color.
Zach and Charlie the plumber were great to work with and completed the project the best they could; they both showed fine workmanship - which I much appreciated!
It took 3 weeks to the day to complete the project on a job the was estimated at 4 to 5 days (I was available the whole three weeks) I did not have use of the bathroom for three weeks (it is the primary bathroom for one person). I am not confident in the shower and sheetrock installation quality by Manuel.
I have accepted the project completion, but not willing to recommend based on my experience.

Promise is what I expected and I didn't receive all the promises made

Tristian was really good. He was professional, and did a good job on our kitchen.

I was disappointed with the two-month delay I received in having my window & door installed. Then, the screen for the window was not with my order & a number of scratches are on the door & its screen.

Decision Making Factors

Decision Making Factors - They gave us a good discount. He explained everything to us and provided a quality product.

Additional Thoughts

Additional Thoughts - I will recommend my friends to your company.

Install was great. The person sent to fix the damaged walls was horrible.

Decision Making Factors

Decision Making Factors - Price and quality.