Poor communication as to what and when

Everything was done right and on schedule.

Emery was very professional and a great communicator.

Everyone did what they said they would

While the bathroom remodel was installed quickly, there were gasses in several walls. I reached out and was sent a person to fix them. He did a sloppy job which is requiring myself to fix the walls. For the money I spent i should have a professional job. Also, the hot water know is loose!

Zack was very good excellent install and rip out

Finish what you started. Return all unused boxes and materials to your office.

We were looking for mid-level bathroom renovation and didn't want to sort through numerous sales pitches for "the bathroom of our dreams" that we weren't going to buy anyway. YHIC came in with a menu of options at a price point, and the process was straightforward. The installer, Kevin, was great and very transparent, so when issues arose; we weren't really surprised; and the issues were dealt with immediately. Exactly what we were hoping for. Wendy Rache kept us up to date in the pre-production process, as did Eric.

Great service.

I asked a number of times for my warranty documentation. Never received a reply or any documentation.

Lack of communication, windows not ready on time.

Thank you for the wonderful service performed, The two gentelmen who installed our windows, did a fantastic job. Very clean and thorough.

I have no reason as to why I rated it a 4, however, I am not as likely to recommend Your Home Improvement to a friend.

Lack of coordination and poor communication resulted in unnecessary delays.

Troy Jurgens was our primary contact and sales representative. He did a great job communicating to us and working through what we needed/wanted. If either my wife or I called him, he would answer immediately or get back to us soon after. This is a very important aspect of the entire process so you aren't left wondering if the job will be done and knowing that your concerns will be addressed.

After completing the drywall work on the sides and getting the glass installed, the shower is exactly what we hoped for.

They did a good job!

Quality great people to work with. Open communication.

Their service was extremely poor. They did not return phone calls, and it took 14 months to get one window replaced.

The salesperson was a total zero. I was totally disappointed with the salesperson. I had to spend four hours with him at dinnertime. He had no idea what I was looking for and just crammed prices down my throat.

I felt the communication was poor throughout most of the project. I consistently was reaching out asking who was my main POC, only to get different responses depending on who I spoke to.

The project took about 5 months to complete. We were down a shower for months while waiting for them to correct mistakes they made, and there was very little proactive communication throughout the process.

Eric who sold us the shower convinced us that we didn't need a door on the shower and there wouldn't be much water because of the design, only to have the glass guy come out and say you will have water all over the place. We felt that Eric just said whatever he could to make the sale vs selling value and experience.

I am happy with the finished product, but from the very beginning, the salesperson Eric sold us on a product and experience that YHIC did not come close to living up to.

When I first sign up for your service. I got told o e thing to get a sell. And found out that things was not true. Other companies have the same type windows for a lot cheaper price. When I got told the opposite of that. 😡 Honest is the most important thing to me. And I found out to late. That I got lied too. I would have went with someone else completely.

Our facet was broke when they opened the box which should have been done before they bought it to the customer.Then when they opened the cabinet the front panel was warped which we had to wait for months to finally get it.They started on the first week of January and finished on Friday but hade to wait for the products that were broken for at least 6-8 weeks. The guys that did the work were very good.But your scheduling was terrible and you need to check products over first.

Our shower is lovely. Our double sink counter unfortunately did not fit.

Our kitchen window was reordered twice because of wrong measurments