We are very happy with our new deck! It looks great.
All of the work was professionally performed. Everything from digging the holes, obtaining permits, construction and cleanup was professionally done. My only real complaint is that the customer was not well informed in regards to the daily scheduling and timeline of the job.
Aaron started the process off strong. Went above and beyond to assist with visuals ensuring my project would like as what was envisioned. From there it went downhill quickly. Scheduling was a pain. I kept having to follow up and there were gaps between crews doing work. Items were backordered or unavailable and I was never made aware even though the rest of the product arrived 2 weeks prior. Installed the porch incorrectly... wabbly boards and fascia was missing. Had to reach out numerous times to fix errors on the project.
They did a terrific job. Their work is beautiful. The carpentry is world-class and real art.
Woodridge Deck & Gazebo price is very expensive. There was some miscommunication with the project manager.
They did a really nice job.
From design through construction and clean up, Woodridge paid thorough attention to detail and made sure our deck exceeded our expectations. As our deck was built in winter, we experienced some unavoidable delays. My only critical comment is that clear expectations of scheduling or delays weren't always set or communicated. Even with this, I wouldn't hesitate to recommend Woodridge.
Very happy with the job and have already recommended you guys...thank you.
The project was timely completed. The work was done in a very professional matter. The carpenters did an excellent job as did everyone from the office staff to the destruction crew. I highly recommend Woodridge Deck & Gazebo
The beginning of the process was great. Diane offered great suggestions and designed a perfect replacement deck. She listened to our wants and needs and addressed them beautifully. She was generous with her time and availability. We had several problems after signing the contract. First, the project was delayed significantly from when we were told it would begin. This would not have bothered us, as we know that there have been delays with materials this year. There was pretty weak communication unless we initiated it. The biggest problem we had was Woodridge's planning. They tore down the existing deck, leaving the back yard wide open and eliminating our access directly from our house to the back yard. This meant that we could not let our dog out in the yard unleashed, and we had to walk around the side of the house to let him in the yard. This was less than ideal in December cold. The biggest problem was that after they removed the old deck, they did not begin work on the replacement for a full month. This meant no access for a month in winter. They gave us some song and dance about the concrete needing to be poured, but this was not true, No concrete was poured because the deck went on an existing structure. The actual rebuild began in January and took only 3 days. I will say that the office was not easy or pleasant to deal with overall. So, a big thumbs up for Diane, the installation crew, and the final product, but a thumbs down on other aspects.
Recognize Excellence - Eric Hoffman, Tammy Martinez, Michael Moffitt and Cristina Briseno -- they all made an exceptional team with whom to work and communicate with.
Additional Comments - After a terrible experience with another contractor and having to start all over, Woodridge has restored my faith in contractors who follow through on their promises.
Areas Of Satisfaction - The final product is beautiful, it's a very nice job. The carpenters were incredible and very meticulous. The attention to detail was amazing.
Recognized Excellence - One of the carpenters did a great job, I don't know his name though. I was very impressed.
Additional Comments - Thanks and well done by Mike and the construction crew
They were very informative and accessible.
Area of Satisfaction - The demolition and cleanup crew did a wonderful job. The carpenters kept me informed during the process.
Recognize Excellence - The salesperson was very good.
Additional Comments - I'm very happy.
Area of Satisfaction - The job was timely completed and the crews were great they new exactly what was to be done. They did a great job!!!
Recognize Excellence - Both crews got here on time each day. They did a great job in demolition phase and in constructing the new deck.
Sales Knowledge - Aaron made excellent recommendations and was extremely helpful planning the deck I envisioned.
Areas Of Satisfaction - Project development, workmanship
Recognized Excellence - Aaron is extremely knowledgeable.The carpenters were very capable.
Dujon, their chief carpenter, was very good and did a great job!
Quality of Materials - They were excellent!
Quality of Workmanship - It is very nice! We cannot use it yet because of the cold.
Area of Satisfaction - I was most satisfied with dealing with various people at the firm and the finished project.
Recognize Excellence - I would like to recognize the primary carpenter (Dijon), the foreman, and the salesperson Diane. The owner came out right away and was great to deal with.
Areas Of Satisfaction - The professionalism and communication were excellent and the minor issues encountered were quickly and easily resolved. Diane was amazing when estimating the job. Very knowledgeable, detailed and professional, and she offered ideas! Paul was very precise in his work and ensured that things were done correctly and the best way aesthetically.
Recognized Excellence - Diane M. (Estimator)Paul (Carpenter)
Area of Satisfaction - The quality of work was most satisfying.
Additional Comments - I'm pleased with the way it looks.
Area of Satisfaction - Quality and craftsmanship
Recognize Excellence - Dejon
Recognize Excellence - Office staff that are always quick to respond.
My entire experience staring with Sergio, the salesman, who was excellent, organized, and professional. That followed through to the crew and the quality. My husband and I are totally satisfied!
Areas Of Satisfaction - I was most satisfied with the entire job, it ran smoothly from start to finish.
Recognized Excellence - I would like to recognize Sergio for his exceptional service.
Carpenter 'Di John' was an experienced expert !
Areas Of Satisfaction - Good quality, expert workman and project manager who answered questions promptly.
Recognized Excellence - Foreman Mike, and lead carpenter 'Di John'
Areas Of Satisfaction - I was most satisfied with the carpenter's work.
I would like to thank Woodridge for the excellent work. I am very excited and happy to spend time on my new, beautiful deck that was built next spring.
Areas Of Satisfaction - The people are great.
Recognized Excellence - I would recognize DeShawn, the carpenter. He did a really detailed job, was very meticulous, and did it right. I would also recognize the owner, Eric. He was the reason I went with them. He came out initially and although he was hard to tun down since he was so busy, he was great. I would also recognize the laborers who dug the holes. They were hard workers, especially working in the heat. They were very trustworthy. Also, Diane was a great salesperson, and she was very personable.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Woodridge Deck & Gazebo Co as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys