I would highly recommend Woodridge Deck & Gazebo to anyone who is building or replacing a deck. They were professional and there every step of the way with us from designing, scheduling inspections with the village and tearing down and replacing our deck. The sales staff was very knowledge and had great ideas designing the deck to our house. The carpenter Mike was meticulous in his work and did a fantastic job. The end result was fantastic.
They did an exceptional work.
Excellent carpenter ! Quality craftsmanship.
Area for Improvement - The contract they provided to do the work is still outstanding.
Area of Satisfaction - I liked the overall installation. I was very pleased.
Sales Knowledge - Sergio was very knowledgeable and excellent at follow-up
Area of Satisfaction - Very satisfied with the finished product and very satisfied with the continued follow-up by Sergio
Recognize Excellence - Sergio
We are very happy with our new deck! It looks great.
All of the work was professionally performed. Everything from digging the holes, obtaining permits, construction and cleanup was professionally done. My only real complaint is that the customer was not well informed in regards to the daily scheduling and timeline of the job.
Aaron started the process off strong. Went above and beyond to assist with visuals ensuring my project would like as what was envisioned. From there it went downhill quickly. Scheduling was a pain. I kept having to follow up and there were gaps between crews doing work. Items were backordered or unavailable and I was never made aware even though the rest of the product arrived 2 weeks prior. Installed the porch incorrectly... wabbly boards and fascia was missing. Had to reach out numerous times to fix errors on the project.
Recognized Excellence - The company as a whole did very well. The guy that estimated the job came to look multiple times. It wasn't an easy project. I got an email every day from the scheduler about who and what was happening. I really think they were very good.
They did a terrific job. Their work is beautiful. The carpentry is world-class and real art.
Sales Knowledge - Eric clearly explained varous altierantiv e that would meet my goals.
Installation Crew - In particular, Woodridge's attention included the clean-up process which other contractors often time don't care about.
Area of Satisfaction - I am satisfied with the quality of work, responsiveness to customer design, and everyone on the team was a treat to deal with.
Current Referrals - I have a couple of friends who are thinking about it but they will cal Eric when ready.
Recognize Excellence - I would like to recognize Eric, Dejohn, and the setup/clean-up crew.
Additional Comments - They were extraordinary. Their deck installation included working around a hot tub installation. When the hot tub failed, a number of months after the installation in the winter, Eric and the team were unbelievably responsive to helping me avoid a ruined hot tub in the coldest part of winter. Although the problem was not due to the desk installation or the electrical work, Eric's team came out on their own time put up a tent to protect the hot tub from the cold weather and got their election out in the very cold weather. It was one of the greatest examples of customer service I have ever seen.
Woodridge Deck & Gazebo price is very expensive. There was some miscommunication with the project manager.
Problem Resolution - The ladies I spoke to within the office did their very best to help with issues I had, were very nice, friendly, and helpful.
Area of Satisfaction - The carpenter that did the build of the deck was fantastic, knowledgeable, friendly, and very meticulous on how he was building the deck. I was very impressed with that man.
Recognize Excellence - The carpenter Dejon.
Areas Of Satisfaction - The outstanding Quality of the work/project and excellent communication
Recognized Excellence - Sergio was an exceptional person to work with on our project from start to finish! He was professional and knowledgeable.
Additional Comments - They were great!
Sales Knowledge - Diane was far and away the best sales/estimator that we dealt with in the quoting process. We wanted some changes from our original deck, but weren't sure what was going to be best for us. She not only gave great recommendations, but painted a bigger picture with landscaping and our overall budget in mind. Her design and communication were superb.
Installation Crew - Alex and Carlos definitely went the extra mile to make sure our install was as good as could be. Communication was great, and they were great to have around. It felt like family members were working on our deck, and the quality of work was exceptional.
Areas Of Satisfaction - Diane, Alex, and Carlos were all excellent to deal with and definite selling points for the company.
Recognized Excellence - Diane, Alex, and Carlos.
They did a really nice job.
Areas Of Satisfaction - They exceeded our expectations.
Recognized Excellence - Mike was excellent. The demolition crew was very professional. They were very responsive.
Additional Comments - I would certainly recommend them.
From design through construction and clean up, Woodridge paid thorough attention to detail and made sure our deck exceeded our expectations. As our deck was built in winter, we experienced some unavoidable delays. My only critical comment is that clear expectations of scheduling or delays weren't always set or communicated. Even with this, I wouldn't hesitate to recommend Woodridge.
Sales Knowledge - Diane did a great job of designing the deck and helping us choose our materials and finishes without ever pressuring us. She was very thorough in measuring the existing deck and paid attention to detail so as identify potential issues we' need to address. We solicited quotes from 3 other Timbertech-recommended contractors. None of them were as careful and thorough.
Quality Of Materials - So far we are very happy with the Timbertek products and are glad we selected them.
Quality Of Workmanship - Paul paid extreme attention to detail, was always willing to explain things and answer questions. He crafted several details that really improve the finished deck beyond our expectations.
Problem Resolution - Everyone was most accommodating and helpful in resolving any issues.
Value - Absolutely!
Areas Of Satisfaction - Attention to detail and making sure the job was ultimately up to (exceeding) our expectations. The team was very accommodating and quickly responded to issues and modifications.
Recognized Excellence - Diane, Mike, Paul, Alex, the demolition and clean up crews, and the gentleman who shoveled feet of snow so the crews could access the site (didn't get his name).
Very happy with the job and have already recommended you guys...thank you.
The project was timely completed. The work was done in a very professional matter. The carpenters did an excellent job as did everyone from the office staff to the destruction crew. I highly recommend Woodridge Deck & Gazebo
The beginning of the process was great. Diane offered great suggestions and designed a perfect replacement deck. She listened to our wants and needs and addressed them beautifully. She was generous with her time and availability. We had several problems after signing the contract. First, the project was delayed significantly from when we were told it would begin. This would not have bothered us, as we know that there have been delays with materials this year. There was pretty weak communication unless we initiated it. The biggest problem we had was Woodridge's planning. They tore down the existing deck, leaving the back yard wide open and eliminating our access directly from our house to the back yard. This meant that we could not let our dog out in the yard unleashed, and we had to walk around the side of the house to let him in the yard. This was less than ideal in December cold. The biggest problem was that after they removed the old deck, they did not begin work on the replacement for a full month. This meant no access for a month in winter. They gave us some song and dance about the concrete needing to be poured, but this was not true, No concrete was poured because the deck went on an existing structure. The actual rebuild began in January and took only 3 days. I will say that the office was not easy or pleasant to deal with overall. So, a big thumbs up for Diane, the installation crew, and the final product, but a thumbs down on other aspects.
Recognize Excellence - Eric Hoffman, Tammy Martinez, Michael Moffitt and Cristina Briseno -- they all made an exceptional team with whom to work and communicate with.
Additional Comments - After a terrible experience with another contractor and having to start all over, Woodridge has restored my faith in contractors who follow through on their promises.
Areas Of Satisfaction - The final product is beautiful, it's a very nice job. The carpenters were incredible and very meticulous. The attention to detail was amazing.
Recognized Excellence - One of the carpenters did a great job, I don't know his name though. I was very impressed.
Additional Comments - Thanks and well done by Mike and the construction crew
They were very informative and accessible.
Area of Satisfaction - The demolition and cleanup crew did a wonderful job. The carpenters kept me informed during the process.
Recognize Excellence - The salesperson was very good.
Additional Comments - I'm very happy.
Area of Satisfaction - The job was timely completed and the crews were great they new exactly what was to be done. They did a great job!!!
Recognize Excellence - Both crews got here on time each day. They did a great job in demolition phase and in constructing the new deck.
Sales Knowledge - Aaron made excellent recommendations and was extremely helpful planning the deck I envisioned.
Areas Of Satisfaction - Project development, workmanship
Recognized Excellence - Aaron is extremely knowledgeable.The carpenters were very capable.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Woodridge Deck & Gazebo Co as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys