We had a professional mold repair person working on the other side of the basement when she discovered standing water from an indoor leak, which was not at all related to the problem she was fixing, caused by an outside problem. Wolgast told our insurance company that the worker was "blowing mold all over the basement causing the mold spores to spread". This was a lie. She was blowing the air out of the house, with a negative air flow pressure.The indoor leak should definitely been covered by insurance, but because of your company's false reporting, AAA denied both claims in our basement. The independent investigator that AAA sent out said the dehumidifier that was placed in the basement by Wolgast was causing more of a problem than helping, because the lines weren't draining and causing a backup and he recommended turning it off altogether. So thanks for causing us thousands of dollars to fix our basement, when it should have been covered by insurance!
Wolgast was on scene for my claim within 12 hours of initiation of my claim to start remediation. They walked me through the whole process, what had to happen, approximate timeframe, estimated costs. Their contractors were very quick, professional, and ensured the best craftsmanship possible to restore my house. Will work with Zach anytime.
Great quality service.
Excellent follow-up on all fronts from start to finish
I'm totally satisfied with the worker's, although the service took a lot longer than I thought.
I am very pleased with the quality of work completed. As well as Mark, the representative for them. They were prompt, and cleaned everything very nicely. It looks great. I really appreciate what they did for me.
Great company, and highly recommended.
The project manager was lackadaisical. I had to constantly contact them to see what was going on with my repairs. I understand that we were in a pandemic but it took over 3 months to get my patio door installed and it was very last minute scheduling. I am still picking up nails that were left over from the project.
Wolgast did an excellent job, they were on time, and everything was perfect. I would recommend them to everybody.
they were very professional, and always made sure i knew what was going on! i had black mold throughout my kitchen, it was very time consuming for the crew. they did a wonderful job and it was all cleaned out!! the rebuild was the best part, i have a brand new kitchen and dining room!! The kitchen was down to the studs it was wonderful to watch them work and watch my kitchen transform into this beautiful kitchen! my kitchen was all original before all this work was done.my kitchen is 100% perfect!! big thank you to the wolgast crew!!
They were super friendly and responsive to my needs.
They did a good job; they were on time.
They went above and beyond to make everything right. To the best of their ability, they were on time while we were caught in the middle of a shutdown due to Covid. They got right back on the job as soon as they could and worked diligently.
The project manager Mark did a really good job, based on all the conditions of 2020. Bob is by far the best carpenter I have ever had.
Absolute great company to work with.
We were very pleased with Wolgast Restoration! They were very efficient, friendly, and professional. Matt Auch and Mackenzie Jacobs spent the most time in our house and they did an amazing job! They were both very friendly, and the quality of their work was top-notch. We definitely recommend Wolgast Restoration!
I was very satisfied with Wolgast Restoration.
I am impressed with the work Wolgast did. They always explained what they were doing. They came out every day to check on the fans and dehumidifiers. Their contractors were very professional and helpful. They met all my expectations.
They did good work.
Very Knowledgeable and answered any of our questions as the came up
Their workmanship was fine. However, they did not at all keep to the schedule we were quoted. We were told our small project would be completed within 3 weeks. It took almost 2 and a half months. We were also told that no subcontractors would be used, and then the subcontractors were cited as the reason for multiple delays. We specifically chose Wolgast because they said no subcontractors would be used. Had we known this was going to happen, we would have found our own subcontractors.
Couldn’t complete the demolition process as stated, leaving walls and ceilings they stated were to be removed. Then leaving several hours of demolition after the demolition was supposedly complete. I Hired a different contractor to complete the demo and the rest of the job.
My wife and I were very please with the professional and timely manner in which Wolgast Restoration - Kalamazoo handled our project. Their attention to detail, cleanliness and respect for our home is to be commended.
They were great all the way through.
I usually deal with people in my area and they are not in my area.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wolgast Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys