It would give me great pleasure to recommend Windsong to any of my family and friends to construct their new homes.If I had to do this again, I would still choose Windsong Builders. They are quality builders!

Recognized Excellence

Recognized Excellence - All of the men worked very diligently and professionally. I would like to thank Mr. Vann and his entire team for creating and manufacturing my dream home to be such a beautiful and safe environment to live. Every part of the structure of my home was carefully considered and well planned!

Additional Comments

Additional Comments - This is my second brand new home, but I don't recall the builders of my first new home ever showing this much care and concern.

Windsong provided a well-built, quality home. They had an easy-to-work-with sales staff.

Construction Quality

Construction Quality - Windsong had good craftsmanship.

Recognized Excellence

Recognized Excellence - Christy, the sales agent, was wonderful from the beginning to the end.

I Love this house!!!!

Recognized Excellence

Recognized Excellence - John and Brian, builder team. And Steve Bronner. All have been extremely responsive and helpful on any request or question. I’m totally impressed with the customer service!

I am answering 5 on this question ONLY because of Gabby in Warranty, Steve in Warranty, Brett in site management, and Christi in sales. Without these specific people, I would answer differently. Without these people, I was having difficulty giving WINDSONG, the company, a higher score. I will say that Windsong was smart enough to want to save their reputation by hiring these people, based on my previous experience with prior employees.

They handled everything nicely.

Recognized Excellence

Recognized Excellence - Christy was very nice and helpful, and so was Gabby and Chris.

Additional Comments

Additional Comments - We are delighted with our home. We weren't sure if it'd be too small, but it's perfect.

If a service is being provided by a Windsong employee, they should come prepared with all the necessary tools to complete the job.

Recognized Excellence

Recognized Excellence - Chris was exceptional.

Additional Comments

Additional Comments - We have been very happy with our new home.

I've had a great experience with Windsong and as a matter of fact, I have already recommended to 2 friends, one of whom has started inquiries for phase 4.

Additional Comments

Additional Comments - The customer care was very good.

Windsong has a great quality home that fits our needs. Everybody from day one has been great! Communications

Customer Experience

Customer Experience - Everybody throughout our home buying process was very helpful and knowledgeable. They worked together as a a team.

Design Center Communication

Design Center Communication - Amy was wonderful. She knows her job quite well. She made some great suggestions.

Move In Ready

Move In Ready - Amazing that we kept the same closing date from the very beginning! That rarely happens with other builders.

Sales Communication

Sales Communication - Sales office was readily available every single time we had a question.

Sales Contract

Sales Contract - The sales team went over every single line with us and didn’t rush us. If we had questions they answered quickly!

Recognized Excellence

Recognized Excellence - Kristi, Chris and Amy were a joy to work with. They worked as a team and kept us fully engaged even though we were living in Maryland during the home building process. Amy’s suggestions were great. Kristi answered all our questions and took really good pictures. Chris was readily available and checked to see if everything was being done and done correctly. Diane and Brett helped us initially and that’s what got the ball rolling for us! They were very knowledgeable and very patient with us! We are/weee very pleased with every step of the home buying process. We have brought many new homes and Windsong is the best. We received to-notched service throughout the entire process. We would definitely buy another Windsong home and would highly recommend to others!

I have recommended windsong to at least 5+ friends who have an opportunity to want this lifestyle.

Customer Experience

Customer Experience - All the people I’ve been associated with have been very kind and helpful. I have not asked a question of anyone that did not help me. Brian was very helpful early on when I first moved in and Gabriella at the 11 month warranty check has been outstanding.

Additional Comments

Additional Comments - I have recommended Windsong as I believe my property is as advertise. John has built a good house and I would recommend him as a builder.

Recognized Excellence

Recognized Excellence - Stephen Hendricks is highly professional, responds to all concerns quickly and manages the workmanship from start to completion.

We are really pleased with our new home and tell everyone who ask

Each team member has been helpful and responsive to questions and/or concerns. It is evident Windsong is committed to building a quality home. I truly love the floor plan of my home. But Windsong's reputation for building a quality home and standing behind their workmanship is what convinced me to buy.

Recognized Excellence

Recognized Excellence - We would like to recognize our Assistant Builder Chris Schneeberger for his exceptional service.

Additional Comments

Additional Comments - Overall, we had a very good experience! We are very happy, and we were happy every step of the way.

Windsong is responsive to customer concerns. Service people are very nice and knowledgable.

Recognized Excellence

Recognized Excellence - Joyce Schell was very helpful.

Recognized Excellence

Recognized Excellence - Amy ackerstein design center mgr was wonderful to work with. She offered great advice.

Very easy to work with this team

Recognized Excellence

Recognized Excellence - Diane Miller was exceptional to work with and made the purchase experience seamless. Brian did a wonderful job with the walk through leaving a positive impression.

Additional Comments

Additional Comments - Very excited to be in this community

Recognized Excellence

Recognized Excellence - Diane and Jane were excellent to work with. And Brian did a wonderful job explaining the orientation & fixing any concerns.

The HOA fees are the highest I have ever seen. Time will tell if these fees are justified. The holes in the road on Harvest Trl need to be repaired.

Recognized Excellence

Recognized Excellence - Diane Miller was fantastic with communicating with me along the process.

Additional Comments

Additional Comments - Thank you!! Excellent work!

Love everything so far

Customer Experience

Customer Experience - Everyone has been very helpful.

Recognized Excellence

Recognized Excellence - I would like to recognize Sherry, in the sales office.

Recognized Excellence

Recognized Excellence - I would like to recognize Joyce in the sales office for her exceptional service.

Additional Comments

Additional Comments - We are happy with our new home!

I would recommend Windsong to anyone. I have enjoyed our house so far and hope to meet all of my neighbors and future neighbors.

Sales Communication

Sales Communication - Sherry was wonderful to work with.

Everything was organized and professional.

Builder Communication

Builder Communication - I wasn't able to attend so my daughter and son-in-law and real estate agent attended in my place and they were impressed and pleased with the walk through.

Recognized Excellence

Recognized Excellence - Joyce in the sales office was professional, thorough and always pleasant with my questions and concerns. Steve has been quick to answer any questions and assist me in any way he can.

Recognized Excellence

Recognized Excellence - Everyone is great!!

Additional Comments

Additional Comments - Brian is a joy to work with. Does a great job explaining things.

Recognized Excellence

Recognized Excellence - Jane and Diane were always available and attentive to our needs. Brian and Joe were great as well. Always had time to answer any question or concern we had.

I’m just new to my home but the quality I expected is here. So far I haven’t found any issues that can’t be fixed with a few adjustments.

Sales Communication

Sales Communication - Sherry Vining did an amazing job on all points of the sale and build!

Lovely people to work with. Communicating preparing for closing wasn't as smooth as I had hoped. I am not sure who could/should have made that better. If it was my responsibility I did not know it, but I realized it was not happening so I worked to communicate with everyone to try to assure they had the information they needed. And connected some of them in case there was more information they needed from each other. I certainly appreciated each of their frank, honest and very helpful attitudes and communications. Good People!! We got it done together for a smooth closing. Thank you All!! On another vein, I was surprised the rafters were 2x4's instead of 2x6's as I am used to seeing.

Builder Expectations

Builder Expectations - Very informative and loved having the information ahead of time to peruse and so be familiar with the process. Great!!

Customer Experience

Customer Experience - Very helpful and gracious!! Everyone I met was very nice and made me feel comfortable. They all readily answered questions as well, knew the information thoroughly.

Recognized Excellence

Recognized Excellence - Joyce Schell, Amy Ackerstein and Kristi Campbell. Thank you!

Recognized Excellence

Recognized Excellence - Everyone that I dealt with was great!

All communications were positive UNTIL I needed the Warranty Dept. Because of the non communication I got from them, I do not feel comfortable recommending Windsong.

Our negative experience post closing affected this rating. See comments below.

Recognized Excellence

Recognized Excellence - I would like to recognize Joyce Shell and the builder, John

Recognized Excellence

Recognized Excellence - I would like to recognize Amy and Joyce for their exceptional service.

Liked everything about the sale and building process. 3 major items have left me very disappointed with my new home.
1. The flat finish paint on the walls feels unfinished to me.
2. We have ants everywhere and since we’ve had them from the day we moved in, I am beyond disappointed that the builder says this is my problem. We wake up at night and they are in the bedsheets. This had left me extremely unhappy with my new house.
3. The very expensive closet system I paid for is not what I was expecting in three of the four closets. I should have done it myself.
4. Not a big one. But we were told during the sales process we couldn’t have a fence, and once it was too late, we were told we could.

Design Center Communication

Design Center Communication - Loved Amy. She was very helpful and very patient!

Sales Community Presentation

Sales Community Presentation - The sales team here is great. Very knowledgeable and personable.

Recognized Excellence

Recognized Excellence - Chris was exceptional

The property is well maintained, the homes have quality workmanship and Sixes Management is responsive when needed.

Recognized Excellence

Recognized Excellence - Joe - Construction Manager - is very helpful and friendly.

The homes are supposedly upscale houses. However, they cut corners on certain things, like adding a few extra wall plugs. Those cost a couple of dollars, but they don't seem to want to do that. The houses mostly have five rooms with two to three bedrooms, and they cut corners by not putting fans in the spare bedrooms. You would think they would go ahead and invest a few extra dollars with it being an upscale house.

Recognized Excellence

Recognized Excellence - I would like to recognize Brian and Chris for their exceptional service.

Recognized Excellence

Recognized Excellence - The whole team did a great job.

Recognized Excellence

Recognized Excellence - I would like to recognize Joyce, Amy and the site manager Chris for their exceptional service.

Recognized Excellence

Recognized Excellence - I would like to recognize John. I think he did the second walkthrough. He gave some excellent suggestions, as where to place media outlets. In the master bath, I had a question about an outlet location. He said I could put the outlet behind the toilet and install a heated bidet. That is what I had done, thanks to John. He was thorough, helpful, and made some other electrical suggestions. I ended up with four lights outside the house for better visibility. That is why I am happy with the overall Windsong package. I would also like to recognize Chris. He did all the follow-up on the paint and a plumbing fixture that needed to be adjusted. He is knowledgeable and customer-centric. Likewise, he is another Windsong asset. I didn't run into anyone that could have done a better job. The entire Windsong staff is really special.

Additional Comments

Additional Comments - I can't tell you how much I enjoy being in the house and the hospitality of the Windsong staff.

Recognized Excellence

Recognized Excellence - Joyce Schell, Amy (design cntr) and Brian (finishing) all stand out to me, probably because I had the most interaction with them. They're all excellent at what they do, particularly at managing the expectations of the buyer!

Sales department ladies were very nice and informative!

Recognized Excellence

Recognized Excellence - Both Brett and Brian were very professional and guided us through both building steps. Your sales office team were very helpful, especially Jane who took all the photos of the progress on the build.

Recognized Excellence

Recognized Excellence - Everyone we interacted with was professional, accommodating, and knowledgeable. A GREAT team!

Recognized Excellence

Recognized Excellence - Sherry Vinings was the best to deal with.

Windsong Properties has been a pleasure to work with. They’ve responded to every request in an expediate & professional manner.

Customer Experience

Customer Experience - Positive experience from a customer perspective.

Recognized Excellence

Recognized Excellence - Sherry (Sales Agent), Brian (Operations), Amy (Design), Brett (Builder)__All were great in communicating what to expect & when!

My experience was brief but the service rep was prompt and made the necessary repairs.