Builder Communication - The orientation was thorough and very constructive.
Customer Experience - From beginning to end ALL of the individuals I came in contact with were professional, understanding and wanting me to feel secure and comfortable with them delivering the product I wanted.
Sales Expectations - The sales team constantly talked about the Windsong product and they delivered.
I have mentioned our neighborhood and the newer Windsong neighborhood to friends already. One couple is purchasing in Owenby.
I would absolutely recommend but would highly suggest being available during construction. It was difficult being out of state.
Windsong is very prompt in addressing any question and concerns we have
Likely to recommend Windsong to friend or family. Their niche market and product is great. I would like better quality control on finishes
Windsong team members are very personable and knowledgeable. The Windsong construction process is quite organized, and the prospective buyer is kept informed regularly during the construction process.
Additional Comments - Windsong is a quality builder. As a mortgage professional for nearly 4 decades, I have worked with many builders and found Windsong to be one of the most professional builders and outwardly care about the customer and the product they produce.
Construction Quality - As a mortgage professional of nearly 40 years, I have known and worked with many builders and Windsong is truly a class act and build a beautiful home.
Additional Comments - Echols Farm is a beautiful community and we look forward to our New Chapter of Retirement as well as new friendships.
I was very pleased with the building time and the quality of the work. Since the house was finished, we have lived there for 7 months. We really like the community. They are building 15 houses on the cul-de-sac, and they are a remarkable building company. They keep the streets and yards very clean. They are up there building, but you can still get in and get out. Everything is kept organized, managed and cleaned up.
Recognized Excellence - Brian the builder is very courteous and always helps if you have any problems. He oversees the building of the houses. Joyce in the front office was very kind and courteous. The lady from the design center, Amy, was very professional, polite and happy. Diane Miller was very kind, polite and knew her stuff.
Recognized Excellence - I would like to recognize Diane, Amy, and Brian for their exceptional service and for being knowledgeable!
I just like everything they do, everything about the builder, and i’m as happy as ants at a summer picnic!
Sales Community Presentation - They had to show me what made this model different from if I bought a new home. They clearly made me see that buying this model now was a good investment. I am happier than I have been in 28 years.
Customer Suggestion - Teach other builders how to be as good as you are. I have done this before, with small and large companies, and it has never been as wonderful as this experience. They also treated the real estate agent nicely, and I would to add that as well.
Recognized Excellence - Sherry Vining and Jane (my initial contact at the model home) were wonderfully pleasant. And, Jeff was wonderful. Also, Brian and Brett were exceptional.
Additional Comments - I consider Windsong as family. They are welcome at my family reunion. I am serious. I talk a lot about things that I feel strongly about and am passionate about. They are wonderful.
They're beautiful homes. I love the space given for a courtyard. It's the only active adult place that I found that gives you enough space for outdoor living.
Additional Comments - Driving thru the entrance gates on my first visit to Echols Farm, I knew then that this community was home for me. Meeting and working especially with Joyce and Amy and the rest of the Windsong Properties Team members made my home buying process during the Covid-19 pandemic a much smoother transition. Their patience, knowledge and optimism doesn’t go with notice.
Everyone that I worked with were awesome. From Sherry and Bret at the property (I had a lot of delays because of supply chain issues but she kept me notified.), Amy at the design center, had a birthday cake for me when I came in to make my selections!! Then when it was done the warranty dept stepped in Bryan & his team have been great to answer question or concerns and follow up.
The sales team to closing was proffessional. We are thrlled with our new home and the community. Windsong does take pride in their homes and communities and will work to make sure you are a satisfued home buyer.
Everyone made the process easy considering the delays.
I would recommend your firm to anyone looking for quality I design and construction management
Recognized Excellence - I would like to recognize Joyce Schell the sales rep, Amy the design center manager, and Bryan the finish builder, from Windsong Properties, for their exceptional service. They went above and beyond the requirements.
Good builder but quality of materials and some of the contractors is less than desirable
Builder Communication - The entire crew was friendly and easy to work with
We had a couple of minor glitches and one major unresolved issue:
1. We paid almost $10,000 extra for an HVAC system to help with my wife’s allergies. I am still convinced the ERV system was not installed correctly as the exhaust and intake outlets are adjacent to each other meaning that the stale interior air exhausted from the house is sucked right back in, defeating the whole process. Brian is working to resolve.
2. The complex thermostat was not programed to work with the internet or Alexa, nor were our smart phones programed to control the system.
3. See below about mill work.
The major issue is that we chose the lot in great part because it was shown on the recorded covenants to be a “courtyard lot.” This was important to us as it could provide for out-door entertaining, for a dog run and for landscaping of our choice. I kept asking about it and was first told that the developer had changed its mind. I explained that I had executed a contract, prepared by the developer, in reliance on the recorded covenants. The developer is legally bound by those covenants and by the contract.
I was then told the County had demanded the change. I asked who at the County so I could talk with them was told “oh that won’t be necessary.” Translation – the County had said nothing, that was just an “alternative fact.”
I was then told it was necessary to give the landscaper ample room to cut the grass. The entire area has since been covered in pine straw. I look forward to watch as they mow the pine straw.
I was then given a choice:
1. Accept a house in another subdivision and pay an extra $100,000, not good.
2. Choose another lot and start over even though we had by then sold our house and moved in to temporary housing. There was no guarantee that the price would not be increased, there were no courtyard lots available and we would have been delayed six or eight more months getting possession, not good.
3. File a lawsuit which I would absolutely have won, but two or three years later, not good.
4. Accept a $5,000 price reduction and quit complaining
I had no realistic choice but to accept the $5,000. The very next day I received an e-mail saying the closing had been extended 100 more days.
I prefer to deal with entities whose word is their bond. Instead, I got an entity the doesn’t even honor legally binding contracts. Needless to say, if I had known in June when I signed the contract what I know now, I would never have signed the contract. I would have found another development and another developer.
Joyce and the sales staff, John the builder and Brian the solver of problems have been great to deal with. Unfortunately, someone who is higher on the corporate organization chart and who remains unnamed, has no hesitancy to refuse to keep the corporate word and to refuse to abide by contracts.
Do you still really want to ask if I would recommend Windsong to anyone else.
Echols Farm had great people and we really liked our experience here. We are really enjoying our house and the fact that they correct things over a long period of time.
Recognized Excellence - Amanda had exceptional service. You know that she will check up on things. She has been a good help. We had one visit with Brian. If I had to hire someone, I would hire Amanda. Joyce also had exceptional service. We had a great sales experience with her. Our relationship continues. Her and Amanda are like family. Brian Stumpf had exceptional service.
Recognized Excellence - Joyce, Bryan’ Matt,,Amanda and many others have been awesome and make us so glad we bought at at Windsong and especially at Echols Farm.
I would recommend.
Additional Comments - Everything was good about our experience. We weren't here when everything was being built, but when we visited everything was good.
We brought another couple here and they put their money down in October. The foundation is there and trusses are there but they are not yet scheduled for a start. They are regretting their purchases, as it appears that the spec homes are being finished to sell ahead of those who put their money down. It isn’t fair, and at this time, we could not recommend someone buy with Windsong.
Recognized Excellence - Amanda and the warranty people have been very responsive and easy to work with.
Design Center Communication - She was very thorough and explained the choices that had been made on the home. WE were very pleased.
Recognized Excellence - Bryant has been our main contact and has been very cooperative. Jane and Sherry have also been very helpful.
All good the finish manager Steve was excellent covered everything on the walkthrough and followed up with concerns, the warranty department was also great
Customer Experience - From Diane in the sales office, Amy In the design center and the construction and finish managers and the warranty department has made a very good experience
Additional Comments - Definitely would recommend Windsong properties to anyone
I was very pleased with the entire building process. Everyone extremely nice and helpful.
Top builder… home is beautiful
Recognized Excellence - Sherry Vining … always pleasant and helpful
Recognized Excellence - It is hard to single one out. Diane is the main person we dealt with. She was always responsive and patient with all of our questions.
They are well made. They walk you through the process very well. They are very upfront with their procedures and how you pick out the faucets, appliances and floors. They are very accurate and very good.
Recognized Excellence - Steven in Warranty is one of the best pieces of our Windsong experience. His follow up is incredible and he treats the homeowner as if they were the only one he is working with.
Builder Communication - Our finish builder, Steve was incredible! Very thorough and detail oriented. We felt as if he had our best interests covered.
Design Center Communication - Amy is a true gift. Extremely detail oriented and helpful in selecting items that compliment each other. Even when some things weren’t available and we had to reselect, she ensure the new items were available and they would coordinate perfectly with our existing selections.
Recognized Excellence - Steve, our finish builder, was incredible. He was thorough and detail oriented. He knew our expectations were high and went out of his way to make sure everything was correct.
Too early in the subdivision's development to appreciate what may be available later. Due to degraded pinestraw, the neighborhood does not look like one with $400,000 - $500,000 homes.
Design Center Communication - Amy was knowledgeable and professional, providing guidance on product decisions. She reached out as our backsplash was being installed, to ensure our expectations were met.
Sales Communication - Diane was always professional and responsive. She provided relevant information expediently.
Recognized Excellence - In addition to Diane and Amy, Amanda with the warranty department has been very responsive with any concerns. Steve has been informative and responsive. John guided us through the mechanical walk through with beneficial suggestions.
Recognized Excellence - Amanda in the Warrenty department. She is always friendly and efficient and responds in a timely manner. She gets things done! Joyce in sales did an excellent job shepherding me through buying process.
Closing Affidavit - They always kept me informed step by step. They are very thorough.
Design Center Communication - Mrs. Ackerstein was very good and helpful. She always replied.
Recognized Excellence - Sherry Vining did a very good job. She always kept me well-informed. She always followed up with me. The builder was very helpful.
Recognized Excellence - Sherry Vinning and Brett were amazing to work with. Great Job!!!
I looked at several properties before deciding on a Windsong community and talked with friends who lived in Windsong homes. Their positive comments, 1-4 years post move, helped me decide that Windsong was the way to go!
This is the 4th house we have built. Only one exceeded our expectations. Windsong is comparable with the other 2.
Design Center Communication - Amy Acerstein is the best. Do not loose her.
Sherry, the sales person, I dealt with has a remarkable personality. She was very polite and thorough. The documents were numerous, but she took her time to explain everything in detail and with a smile,
Recognized Excellence - Steven from Warranty Dept. He is very cordial and professional. He carefully listened to the issues I had and worked with the company to resolve them in a timely manner.
Additional Comments - Bret is always punctual and very pleasant to interact with. He takes his job seriously and considers the customers' time. .At the Walk Through he was so thorough my concerns were addressed without me having to ask. Excellent job!
Closing Affidavit - The building team has the system down to a science. Everything was completed in a timely fashion.
Construction Quality - Attention to detail was a priority .
Customer Experience - Everyone involved in the purchase of my home was professional and attentive. Sherry and Brett are wonderful!
Sales Communication - I was well informed during every step of the process.
Sales Expectations - The building team was exemplary during the process.
Recognized Excellence - Sherry and Brett were excellent during the entire home-buying process.
Recognized Excellence - I'd like to recognize the builder, John Vaughn. I was very impressed with him.
Overall sales was responsive in fairly timely manner and was better than competitor being built a couple mikes away.
Recognized Excellence - Amy Ackerstein at the design center was very patient, kind and responsive. I changed my mind on a few things and she was awesome with putting the changes in.
Love the neighborhood and the community. Very happy that we are here.
Recognized Excellence - Amy should be recognized for her outstanding service. She met us during her off time to accommodate our schedule, because we both are still employed. She did everything that she could do to get us everything that we wanted for our new home.
Although we love windsong properties, we aren’t the type to recommend anything to anyone.
Warranty Communication - Amanda is always quick to respond and follows up to make sure work was completed to our satisfaction
Recognized Excellence - Amy at the design center and Amanda in warranty are very professional, helpful, and help make windsong properties successful.
Recognized Excellence - I would like to recognize Sherry Vining for her exceptional service.
We aren't happy with the way the yards are maintained...the weeds and dead plants.
Recognized Excellence - The design team Amy was excellent and worked with me as well as, the construction manager and the sales team.
Recognized Excellence - Joe and Bryant have been very helpful with questions I had when I first moved in.
Recognized Excellence - MS Joyce Schell helpful and professional throughout the process
Recognized Excellence - Diane was exceptional.
Additional Comments - It was great. They were on time and always in contact with me to let me know what was going on. I was really impressed.
Windsong Properties stand behind their product 100%.
Customer Experience - Once again, Windsong stands behind its product.
Recognized Excellence - Holly L and Jane K were excellent and kept in touch through the process. Brett (builder) was very helpful and followed up with us for any questions and needs. Great work by all!
other than COVID which delayed building my house, I was kept informed as to the process and the delay throughout. Three months before it was finished I was advised of my closing date and it all fell into place smoothly. I would build again with Windsong Properties, Im very pleased
Design Center Communication - She deserves a 6-star rating.
Trade Partner Experience - My house was fully cleaned when I moved in, Ive called for little things under Warranty and they've been fixed immediately without delay
Warranty Experience - I was kept updated and the contractor appeared during the time we agreed to, I didnt have to wait
Yes we would likely recommend Windsong. The products used are above most offered at other places. We gave 4 stars as there is always a bit of room for improvement.
Sales Communication - Working with Diane was great. Joyce also was available to us. Both are awesome ladies!
Recognized Excellence - Amy at Design Center did an exceptional job in just one day due to our schedule.
We had a wonderful experience with Windsong, just as advertised!
Recognized Excellence - Yes. The sales staff was excellent, especially Holly L. We remembered her from another Windsong property years ago so we felt good working with her this time!
Additional Comments - We had a wonderful experience!
Design Center Communication - Yes - walked us through the complete process and gave detailed explanations
Sales Expectations - Very responsive to questions and concerns. Professional and friendly service.
Warranty Communication - Matt, Steven and Amanda were very responsive in replying to all calls and emails.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Windsong Properties as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys