Customer feedback report for

Windows on Washington

Windows on Washington

Simply put - we believe that improving your home should be enjoyable. That is why we spent years designing our consultations, installations, and customer care experiences to minimize stress and provide every client with a fair and honest home improvement experience. Founded in 2005, Windows on Washington has become one of the area’s most respected home improvement companies because we make our clients' homes more beautiful, comfortable, and energy efficient. Show more

Simply put - we believe that improving your home should be enjoyable. That is why we spent years designing our consultations, installations, and customer care experiences to minimize stress and provide every client with a fair and honest home improvement experience. Founded in 2005, Windows on Washington has become one of the area’s most respected home improvement companies because we make our clients' homes more beautiful, comfortable, and energy efficient.

We don’t sell, we listen.
It is important to us that you don’t feel that you were ‘sold to’ or pushed into anything you don’t want or need. Our in-home consultations are designed so that we can listen to your needs, understand your lifestyle, respect your budget, and provide a tailored solution that is right for you.

With WoW, you can be confident there will be no high pressure selling tactics, just honest, helpful advice, so you can make an informed decision about what is right for your home.

We only work with high quality brands and expert installers.
Your home is your most valuable asset. You need to invest in high quality, reliable products that stand the test of time and choose a home improvement contractor that you can trust to deliver on their promise to perform outstanding work.

After more than 15 years in the home improvement industry, we understand the differences between various brands and we choose the products we offer very carefully. We have done a tremendous amount of research so you don’t have to, and we stake our reputation on this knowledge.

Yes, we really do have the expertise.
Many companies claim to be experts, making it difficult to know who you really can trust. We could tell you all about our intense training process for our staff and installers, but what speaks volumes about our expertise is what our clients say about us and the awards we have achieved, year after year.

We are proud Angie’s Super Service Award winners, which we’ve now earned for seven consecutive years. We have an A+ rating with the Better Business Bureau and have never had one filed complaint. In addition, we have hundreds of positive customer reviews on Angie’s List, Customer Lobby, Guild Quality, Houzz, and Yelp.

Communication is key.
We understand that you may need guidance along the home improvement journey. That is why we have a comprehensive customer care process that will keep you up-to-date every step of the way from the time you first contact WoW to the time your project is fully complete.

Our Customer Care Team works closely with you and your project manager, so you know your project status at all times. They have scheduled communications with you on a regular basis, so you will never be left wondering about the next steps or the timeline for project completion.
Hide

Types of work

Windows 1863
Roofers 1273
Gutter installation 1255
Window & door replacement 1230
Siding 1222
Insulation 1206
Doors 494
Garage doors 3
Shutters 2
Owens Corning 1
Seamless gutters 1
Gutter protection 1
Show all Show less
GuildMember since 2013
Guildmember since 2013
Guildmaster Award Winner
Guildmaster Award Winner 2014, 2018, 2019
Feedback Milestone
10 Consecutive Great Reviews 2020
Feedback Milestone
7-Year Anniversary 2020
Feedback Milestone
10 Consecutive Great Reviews 2019
Feedback Milestone
6-Year Anniversary 2019
Feedback Milestone
20 Consecutive Great Reviews 2018
Feedback Milestone
5-Year Anniversary 2018
Feedback Milestone
20 Consecutive Great Reviews 2017
Feedback Milestone
4-Year Anniversary 2017
Feedback Milestone
20 Consecutive Great Reviews 2016
Feedback Milestone
3-Year Anniversary 2016
Feedback Milestone
20 Consecutive Great Reviews 2015
Feedback Milestone
20 Consecutive Great Reviews 2014
Feedback Milestone
10 Consecutive Great Reviews 2013
{{ showMilestones ? 'View less' : 'View all' }}
Of 2375 customers surveyed, 1504 responded
Budget
Windows on Washington stayed within our agreed upon budget.
100%
Punchlist
Windows on Washington completed the punchlist in a timely manner.
100%
Employees & Subcontractors
The employees and subcontractors of Windows on Washington are professional and courteous.
99%
Expertise
Windows on Washington had the necessary expertise to manage my project.
99%
Construction Quality
I am satisfied with the quality of materials and workmanship.
98%
Value
I received a fair value for my money.
98%
Trust
I trust Windows on Washington to follow through on commitments.
98%
Clean & Safe
The job site is kept clean and safe.
97%
Likely To Recommend
I am likely to recommend Windows on Washington to a friend.
97%
Professional & Organized
Windows on Washington was professional and organized.
96%
Problem Resolution
Windows on Washington effectively addressed and resolved problems.
96%
Schedule
Windows on Washington adhered to our agreed upon schedule.
93%
Communication
Windows on Washington communicated with me effectively.
93%

Of 2375 customers surveyed, 1504 responded What does this data mean?
All project locations are approximate

GuildQuality

Customer feedback report

The feedback presented on this page was collected by GuildQuality from Verified customers of Windows on Washington using our impartial third party survey process. To learn more about GuildQuality and our survey process visit www.guildquality.com

Windows on Washington

23465 Rock Haven Way Suite 120,
Dulles, VA
www.windowsonwashington.net (703) 378-1190