Recognized Excellence

Recognized Excellence - Jeremy the project manager was great to work with. Communications with him excellent.

Additional Comments

Additional Comments - This is our second time going with Willets. Will always use them. The communication is great and spot on the estimate.

Outstanding customer service; very responsive. But I had expected higher quality control.

Areas Of Satisfaction

Areas Of Satisfaction - All members were excellent at answering phone calls/ returning phone calls in a timely manner and worked quickly to solve problems.

I am likely to recommend Willet Construction to my friends and family.

Concern For Needs

Concern For Needs - Jonathan listened to our needs and was understanding and caring.

Sales Solutions

Sales Solutions - Jonathan is very knowledgeable and presented appropriate solutions for our project.

Follow Up

Follow Up - Jonathan was always available for a phone call or txt.

Communication

Communication - The team, as a whole, communicated effectively.

Project Manager Professionalism

Project Manager Professionalism - Our project manager, Karl, was professional and courteous. He cared about our needs and answered all of our questions.

Professional & Organized

Professional & Organized - The team was professional and organized.

Clean & Safe

Clean & Safe - The job site was kept clean and safe.

Value

Value - Willet Constructions seemed to be a little bit higher priced then other quotes we had received, but again, we had never had any work like this done, so hard to compare.

Areas Of Satisfaction

Areas Of Satisfaction - We were very satisfied with the communication and willingness to answer or address the tough questions, and remain professional, and keep a good working relationship.

Recognized Excellence

Recognized Excellence - I thought all of the people that we worked with were professional, knowledgeable and personable. Karl, Jonathan, Jeremy and Jason were all a pleasure to work with.

Recognized Excellence

Recognized Excellence - From the designer to the project manager to the carpenter & all the subcontractors - all were great people to work with. I am very pleased with the finished product & look forward to working with them again on future projects.

We were treated with respect from start to finish. Highly trained and experienced people. Was a joy to work with them. Fulfilled all their promises.

Communication

Communication - Excellent from start to finish

Quality Of Materials

Quality Of Materials - Excellent. Very proud of what we have.

Quality Of Workmanship

Quality Of Workmanship - Excellent. Very proud of what we have.

Recognized Excellence

Recognized Excellence - Jake Stevens, Jonathan Goertzen, Jeremy Carpenter

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work, quality of communication

Additional Comments

Additional Comments - Very positive experience

Recognized Excellence

Recognized Excellence - Jenny and Jeremy were both great to work with The tile person was excellent!

Areas Of Satisfaction

Areas Of Satisfaction - They were able to work with any last minute changes that we wanted

I actually have already told several friends about Willet Construction and how happy I am to work with them! From the initial design phase, to the final walk-through, it was obvious that the folks at Willet genuinely listened to, and cared about, the ideas I had for my project. They made it very clear that the process, and my comfort with it, was a top priority. There was never a sense of rushing to the finish line to move onto other projects. Quite the opposite in fact. Willet made every effort to ensure my complete satisfaction with my addition and I couldn’t be happier!

Concern For Needs

Concern For Needs - Willet Construction’s reputation for quality prompted my reaching out to them. Their willingness to collaborate with me was apparent at the initial meeting and provided me with confidence that they were the team I wanted to work with.

Sales Solutions

Sales Solutions - Jonathan worked diligently during the design process to create the best possible plan for my mudroom and porch, listening attentively, making recommendations, and patiently answering many questions along the way.

Follow Up

Follow Up - Yes, definitely.

Communication

Communication - Communication was always timely and clear, professional, and respectful.

Project Manager Professionalism

Project Manager Professionalism - Always!

Professional & Organized

Professional & Organized - Willet Construction was consistently professional, organized, and caring!

Value

Value - I believe I received exceptional value for my money.

Lead Source

Lead Source - Several friends and neighbors have worked with Willet Construction, some on multiple projects, and recommended them.

Areas For Improvement

Areas For Improvement - None.

Areas Of Satisfaction

Areas Of Satisfaction - My expectations were all met, but the vast majority were exceeded throughout this process. When construction “hiccups” occurred, as they always do, the Willet team was quick to respond, find the best solutions, and communicate them to me. They kept the project running smoothly the entire time.

Recognized Excellence

Recognized Excellence - While everyone I interacted with at Willet Construction was genuinely friendly and approachable, Jonathan Goertzen, Jeremy Carpenter, and Karl Nelson were especially instrumental in ensuring that the project was successful!

Additional Comments

Additional Comments - While Willet Construction is a group of dedicated professionals, I felt as if I was working with friends from the very beginning of my project. This speaks highly of each member of the Willet team, and also the company culture. They are committed to their craft, and improved the safety and long-term function of my house. I now feel more at home in my space than I have in the past 15 years! I love it. Many, many thanks to everyone at Willet Construction. I’m grateful for the opportunity to work with you!

Quality Of Materials

Quality Of Materials - The Willet cabinets are beautiful

Quality Of Workmanship

Quality Of Workmanship - Mike, Jared & Maison worked effectively and efficiently

Professional & Organized

Professional & Organized - Stuck to the schedule and for some steps, they completed projects early.

Schedule

Schedule - Same as statement above

Recognized Excellence

Recognized Excellence - Mike, Maison & Jared all were excellent to work with. I there was a question relating to a subcontractor, Mike would follow-up.

Areas Of Satisfaction

Areas Of Satisfaction - Good quality. On time. Great staff

Types of work

Types of work - For this project, Willet Construction, Inc. worked on a kitchen and bath remodel. They also built steps in my garage.

Recognized Excellence

Recognized Excellence - This is the third job Willet Construction, Inc. has done for our houses. I keep going back to them because they are so good. The crew and staff are excellent. I do not think that anyone is above anyone else. They are all very good. I cannot point to one specific person because all the crews and managers are good.

Areas For Improvement

Areas For Improvement - Willet Construction, Inc. did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Everything Willet Construction, Inc. does is very good work. I would not have done three jobs over the years if they were not very good. The garage steps were done very well. It was an unusual project. Dustin did an excellent job designing the steps. He had to figure out how to do it. We were gone when he did the work. When we came back, they were done very well. We are older, and we have some mobility issues. He made us steps so that we could get down easier.

Additional Comments

Additional Comments - I pretty much summed it up when I said that this is the third time using Willet Construction, Inc. because we have been so pleased with them. If we do any remodeling, that is who we call.

Recognized Excellence

Recognized Excellence - Carl was excellent!

Areas For Improvement

Areas For Improvement - No area

Areas Of Satisfaction

Areas Of Satisfaction - I would definitely recommend Willet Const.

We are pleased with the work that was done. Jonathon took a lot of time with us early on before contracts were signed to show us what could be done with the house. As we went through the process we identified three "needs" and then looked at some "wants" or "dreams". It was great working with him, and he captured our thoughts with his renderings. It greatly helped us visualize what we were hoping to accomplish. Unfortunately, we were only able to accomplish the "needs" but we look forward to possibly in the future engaging them for the "dreams". The subcontractors they had complete the work were professional and left the area clean at the end of the day. We have not been shy about mentioning and recommending Willet Construction to our friends already!

I highly recommend Willet Construction. This is the second time I've used them and I will use them again.

Willett Construction did an excellent job from the initial design faze all the way through to completion of our project. In the design faze, they offered suggestions that I had not thought of that enhanced the end product. They carried through with the management of their work and that of other contractors so that the job was completed on time as promised and in a quality fashion. We were treated professionally and kept well informed throughout.

Areas Of Satisfaction

Areas Of Satisfaction - Mike always kept us well informed and responded quickly and efficiently to all changes or problems that came up.

Recognized Excellence

Recognized Excellence - Both Mike and Jenny Huls did an excellent job of meeting our needs.

Absolutely! This is our 4th major project with Willet Construction. We keep coming back to use their knowledge, advice and skill to make our home improvements. It’s like they are family to us and always treat us so well. Thank you…we love it!

Concern For Needs

Concern For Needs - Yes

Sales Solutions

Sales Solutions - Yes, we enjoyed seeing the computer renditions of what our project would look like.

Follow Up

Follow Up - Yes!

Communication

Communication - Yes! We received a phone call to tell us that our project needed to be delayed (because the exterior siding team was not able to be scheduled because of Covid delays) we were disappointed but also appreciative of the way Willet wanted to use workers that would be able to give us the best results. We know they were looking out for us! Once the team was ready the project went forward and communication was great throughout the work.

Project Manager Professionalism

Project Manager Professionalism - Yes, Jeremy and Karl were always a phone call or text away to answer any concern.

Professional & Organized

Professional & Organized - Yes, we were always notified of changes when weather was a concern. We appreciate that kind of organization and attention to our schedules.

Clean & Safe

Clean & Safe - Everyone was very professional and cleaned up the worksite each day.

Quality: Workmanship/Materials/Crew

Quality: Workmanship/Materials/Crew - Attention to detail was incredible by the window installment and exterior siding team. Really like the windows, door, and new shed roof. We have received many compliments on the new siding and windows from neighbors and friends.

Value

Value - Yes, we have quality and a beautiful finished project.

Lead Source

Lead Source - We have used them in the past for 3 other remodel projects.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Attention to details and listening to our requests. Following up on all the final finishes.

Current Referrals

Current Referrals - We don’t know if any right now but if we are asked we will definitely refer them to Willet Construction.

Recognized Excellence

Recognized Excellence - We appreciated the whole team at Willet! Especially Jonathan, Jeremy, Karl who have helped us with any questions. I also appreciated Justine & Rick helping us figure out BuilderTrend App!

Additional Comments

Additional Comments - We won’t hesitate to have any home improvements done by Willet Construction in the future.

Use Comments

Use Comments - Both of the guys that worked at my house were very respectful, considerate, courteous and kind. They cleaned up after themselves and were here when they said they were going to be here. Did a good job of communicating with me. Would recommend them to anyone.

Lead Source

Lead Source - Used them previously.

Recognized Excellence

Recognized Excellence - Carl and Mason were great to work with.

Everyone we dealt with at Willet was professional and courteous. We would highly recommend this company

B/c your bid was about 2 to 3x higher than other bids, I guess I was expecting more in terms of quality work and the quality of employees you hire. I feel I could have got about the same service and results with a company that charged a lot less.

We have worked with Willet on several renovation projects and will continue to use them in the future.

Concern For Needs

Concern For Needs - We appreciated that Jason gave us suggestions on the project.

Sales Solutions

Sales Solutions - Helped us work within our budget.

Project Manager Professionalism

Project Manager Professionalism - Jeremy was excellent in following up with us on the project. He responded quickly to any questions or issues.

Clean & Safe

Clean & Safe - Yes!! The guys did a great job cleaning up at end of the work day.

Quality: Workmanship/Materials/Crew

Quality: Workmanship/Materials/Crew - Carl was great to work with on this project. He alerted us of any issues and worked with us on solutions. Carl always checked in with us at end of the day to review progress and plan for the next day.

Lead Source

Lead Source - We are a long-time customer. Initially heard of Willet from a coworker.

Additional Comments

Additional Comments - Highly recommend Willet Construction and plan to work with them on future remodeling projects.

Their customer service and attention to detail was outstanding.

Lead Source

Lead Source - I heard about them through a series of references that we were seeking out that were also in the building and construction business.

Areas Of Satisfaction

Areas Of Satisfaction - From the very stage of planning all the way through the construction of the work on site they exceeded my expectations. They were also thoughtful and kind to us as owners throughtout the process.

Recognized Excellence

Recognized Excellence - I would like to recognize Jonathon, Mike, and Mason for their exceptional service.

Additional Comments

Additional Comments - Throughout the process the entire crew was really kind and very much aware of our house and the project outcome. They were very pleasant, thorough, and very much on task. The whole project was really well done.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with their quality of products and workmanship.

Recognized Excellence

Recognized Excellence - I felt like everyone at the company that I dealt with was good.

Very professional company and very knowledgeable also.

Recognized Excellence

Recognized Excellence - The entire team was exceptional.

Quality workmanship

The construction process was a breeze! Having built two homes in the past and this is our 3rd renovation and first time using Willet. Was by far the easiest and best experience. The subs were professional, on-time and very thorough. I had a few finishing touches that needed adjustments and they came right out and fixed it with no hassle or wait time. Up front they had a detailed timeline of the construction which they are strict with to ensure staying on track for completion. Also appreciated the transparency in cost and they had a nice timeline of when payments were due and easy online payment option. Highly recommend Willet!

Concern For Needs

Concern For Needs - Jenny did a phenomenal job on helping me design my crafts room. Her selections were wonderful and she thought of every detail. Definitely will be working with her in the future in more renovations!

Professional & Organized

Professional & Organized - Very organized!!! Did great with timeline!

Clean & Safe

Clean & Safe - Subs did such a great job cleaning up after themselves which is a rarity!

Quality: Workmanship/Materials/Crew

Quality: Workmanship/Materials/Crew - High quality cabinet line! Best I’ve seen so far!

Areas Of Satisfaction

Areas Of Satisfaction - Excellent design ideas, quality of workmanship and professionalism

Recognized Excellence

Recognized Excellence - Jenny Samek did a excellent job in creating a beautiful and functional craft/sewing room

Our experience with the Willet Construction team exceeded our expectations. They did exactly what the said they'd do, following the schedule closely, securing the job site daily and communicating and working through any issues that arose. I'd liked their use of technology for communication, including daily photo progress updates as well being able to pay for services online. Their craftsmanship has been top-notch. We'll have more work to do in the future and I don't feel the need to look elsewhere anymore for our home remodeling needs. We've found the team we want to continue working with into the future.

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness, communication and craftsmanship. They've knocked it out of the park!

Additional Comments

Additional Comments - Having a survey provided such as this is a further testament to the type of business Willet runs. They are interested in what they can do to continuously improve and provide their customers an excellent experience.

I have recommended Willet several times with my sister using them for a remodel in their home.

Concern For Needs

Concern For Needs - Jenny was a pleasure to work with. She listened to our needs, made great suggestions, and guided us through our project.

Follow Up

Follow Up - Phone calls, emails and texts kept us informed on all aspects of the project.

Communication

Communication - Jenny, Jeremy, Mike, and Eric and several others always kept us informed, and were a real pleasure to work with.

Project Manager Professionalism

Project Manager Professionalism - I feel Jeremy was very professional in his demeanor, knowledge, and direction for his workers, sub-contractors and vendors. Scheduling and balancing jobs during a pandemic was handled and completely met our expectations .

Professional & Organized

Professional & Organized - Completely met our expectations . It’s easy to see how a well run company with very talented crafts people can produce such beautiful results.

Clean & Safe

Clean & Safe - Workers were very professional and took care to keep the job site clean and neat.

Quality: Workmanship/Materials/Crew

Quality: Workmanship/Materials/Crew - Willets select very hi grade materials

Value

Value - I am very pleased with what we received for our investment. Five or six years previous to the most current remodel a 46 year old kitchen was brought into the 2000’s. Well designed and executed in updated materials and style, it is a great place to cook.

Areas For Improvement

Areas For Improvement - Being a return customer shows how we felt about trusting this company to improve our home.

Areas Of Satisfaction

Areas Of Satisfaction - Our updated master bedroom, the creation of an on suite, walk-in closet and laundry room out of an existing bedroom wholly changed our home and incorporated new construction methods that will allow us to age out

Areas Of Satisfaction

Areas Of Satisfaction - Response to questions was always timely & complete. Changes were always considered and discussed with us.

Recognized Excellence

Recognized Excellence - We enjoyed working with Jenny, Thom, Wes & Jeremy. We were comfortable with them in our home and they were responsive to any questions or requested changes.

Additional Comments

Additional Comments - We had a good experience with Willet Construction and recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - Craftsmanship was great and design process was easy

I have recommended Willet to my friends and will continue to do so. I trust them to be fair. Their workmanship is worth the money I pay.

Recognized Excellence

Recognized Excellence - Jenny Huls was outstanding.

Value

Value - Willet does quality work in a professional manner and if issues resolved quickly.

Areas Of Satisfaction

Areas Of Satisfaction - very professional, warm, and friendly team at Willet. From the office staff, designers, project manager, subcontractors all the way to the owners, they were very attentive to our needs and treated us like friends.

Willet Construction, Inc. was very dependable and did a quality job.

Lead Source

Lead Source - I heard about Willet Construction, Inc. through several friends who have used them for some projects and rated them very highly.

Areas For Improvement

Areas For Improvement - Willet Construction, Inc. did not fall short of our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Willet Construction, Inc. was great at communicating and letting us know when they were coming, running late, or if they were not coming. They gave us the schedule and timeline, and they followed it for the most part. There were a couple of times we had to reschedule because of Covid. They were very caring of our home and kept it clean, making sure they did not damage anything.

Current Referrals

Current Referrals - At this time, I do not know anyone who would be interested in receiving information about the services and products offered by Willet Construction. But I would not hesitate to recommend them if anyone asks.

Recognized Excellence

Recognized Excellence - Jenny did a great job of getting the design and materials correctly. The project manager would always check in to make sure things were going right. Everyone who worked on the job, from drywall to painting, to everything in between, did a great job. I would like to recognize the entire team for exceptional service. .

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.

Recognized Excellence

Recognized Excellence - I would like to recognize Jenny Samek since she's really good at what she does. My project manager was also excellent.

Lead Source

Lead Source - I have been using them for a long time. I think I met Mr. Willet at the Home and Garden show. It has been 12-15 years

Areas Of Satisfaction

Areas Of Satisfaction - They have basically rebuilt my entire house over the years. If there was anything that I wasn't satisfied with, I wouldn't have kept using them.

Recognized Excellence

Recognized Excellence - Jeremy Carpenter was exceptional!

Everyone we worked with at Willet was courteous, professional, and a joy to work with. They listened to what our ideas were, gave great feedback, came up with solutions or ideas, and were willing to go the extra mile. Great group of people to work with.

I don't know if I would...it would depend on the project...

We appreciated the level of detail provided. The timelines were as accurate as we could have hoped. Willet was very responsive to our needs/concerns.

This is the third project that Willet has done for us. They did our basement, our deck, and now our master bath! We've always been happy with their work!

Recognized Excellence

Recognized Excellence - Everyone I've dealt with has been great

Additional Comments

Additional Comments - I always call Willet first

I found the Willet team, especially Jenny, very easy to work with. They have good suggestions based on listening to what I wanted. They were available when I had questions and came out personally many times and promptly. The quality of materials and workmanship is outstanding. The cupboards are hung beautifully.. I did feel it would have helped if I knew on days someone was coming that I would know what time they would be here so I didn't have to confine my dog to the bedroom all day. I did trust the judgment of the team and I would definitely have Willet do any further remodel I might decide.

Value

Value - They are not the cheapest by far, but they do a quality job without hassle or problems which makes up the cost difference in my opinion.

Lead Source

Lead Source - Longtime customer, originally heard about them from a friend at work

Learned a great deal about the construction process and truly enjoyed interacting with the workers ... professional, courteous, friendly.
We certainly enjoy our home renovation and addition (Oct '19-Mar '20) and the new deck.

Areas Of Satisfaction

Areas Of Satisfaction - Truly enjoyed interacting with the workers ... professional, courteous, friendly.

The craftsmanship and details were outstanding. I will use them again.

I am over 70 years old, and I like a company like Willet Construction who dots all the i's and crosses all the t's.

Areas Of Satisfaction

Areas Of Satisfaction - What I like most is that when I look at my house, it makes me smile.

Current Referrals

Current Referrals - We do recommend Willet Construction to friends in our conversations.

Recognized Excellence

Recognized Excellence - Jared was meticulous, and we would like to recognize him.

I was very impressed with lead carpenter his workmanship, professionalism, and craftsmanship was phenomenal

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship for the carpentry is beautiful

Even in a pandemic year, these guys were there every step of the way. Very pleased with the look of our home!

Areas Of Satisfaction

Areas Of Satisfaction - Communication was always professional and courteous.

We live in a 1927 home. When you do updates with an older home you never know what you might run into. We had an issue hiding behind the walls that did not hold the project up BECAUSE they knew what to do to fix it and did it promptly.

Professional & Organized

Professional & Organized - We have done other home updates with other construction people, some bad some good. Willets surpassed them from the start. The estimate had great detail in what was going to be done and the costs. We never had to call them to find out what was goi g to happen and when with the calendar on their website. In the end the cost would have have been spot on if WE had not made a couple additions.

Communication

Communication - Best communication ever. Again with them using Buildertrend message center it kept communication great.

Areas Of Satisfaction

Areas Of Satisfaction - We had a image in our head to update our bathroom but keep the vintage style of the home. They met that and made it even better.

Additional Comments

Additional Comments - It was such a great experience. We have a list of future projects we would like to do. There is know question that Willets will be the ones we will be calling. I can’t wait to start the next one. They have earned our trust and loyalty.

The work that Willet Construction, Inc. did for me greatly exceeded my expectations!They were courteous, professional, and considerate in every way. I simply cannot find fault with anything that they did!

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations in any way. Their work exceeded my expectations!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the work that they did. The installation is top-notch!

Willet Construction was a delight to work with in planning and throughout our project. We are beyond satisfied with their craftsmanship and professionalism.

Professional & Organized

Professional & Organized - Willet Construction provided a thorough bid, and the use of Builder Trend helped to keep all matters of the project organized.

Schedule

Schedule - The original timeline had to be adjusted due to unforeseen circumstances, but they maintained a timely schedule.

Budget

Budget - When unexpected costs arose, the team worked to provide solutions across price points along with advantages and disadvantages for each.

Construction Quality

Construction Quality - The quality of work and attention to detail are impeccable.

Communication

Communication - The communication extended far beyond working hours to ensure we had the necessary updates and information. Additionally, they were prompt in responding to questions.

Areas Of Satisfaction

Areas Of Satisfaction - All areas were met. Areas exceeded include expertise, professional and organized, communication, as well as safe and clean.