Types of work

Types of work - Hail damage repair - replaced 2 skylight sashes and 3 older windows with new complete Anderson windows with required James Hardy trim work. Also did trim work on garage for 2 new lights to be added on either side of garage door.

Quality work by skilled workers
And communicators.

Communication

Communication - One of their strengths. They are in ongoing contact.

Quality Of Materials

Quality Of Materials - Top notch. Very satisfied.

Quality Of Workmanship

Quality Of Workmanship - Great! Thanks

Schedule

Schedule - Schedule changed as availability of materials changed. The project was able to stay within the overall time frame though.

Value

Value - Without question. Money well spent.

Recognized Excellence

Recognized Excellence - Each worker was pleasant and managed their responsibilities efficiently.

We would highly recommend Willet to anyone remodeling their home.

Recognized Excellence

Recognized Excellence - Karl Nelsen and Jenny Huls

Areas Of Satisfaction

Areas Of Satisfaction - Kitchen design and master bedroom closet.

Additional Comments

Additional Comments - We are extremely happy with our remodel. Willet exceeded our dreams on how the remodel would turn out. We would highly recommend Willet to everyone and anyone wanting to remodel their home.

Professional & Organized

Professional & Organized - They are very professional.

Areas For Improvement

Areas For Improvement - If they fell short, I wouldn't hire them for the 2nd and 3rd projects; they do a bang-up job. They always answer my questions and explain things. They have never fallen short of any of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The craftsmanship of it. Dusty has always done a great job and will explain what he is doing and how he is doing it, and I'm happy with it.

they got done what I wanted and made my life so much easier in the process

Recognized Excellence

Recognized Excellence - everyone was great to work with

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - the whole overall experience was great

Top notch operation from first to last contact

Recognized Excellence

Recognized Excellence - Jonathan, Jeremy, & Mike

Areas Of Satisfaction

Areas Of Satisfaction - Responsiveness to questions

Additional Comments

Additional Comments - Top notch

Value

Value - not cheap but the workmanship is excellent

Areas Of Satisfaction

Areas Of Satisfaction - All workmanship met or exceeded expectations

I would highly recommend Willet Construction. They are professional, helpful, kind, and communicate effectively

Communication

Communication - Great communication from start to finish

Quality Of Materials

Quality Of Materials - Willet Construction made sure the materials used were just right and made custom bookshelves that were perfect for our space

Quality Of Workmanship

Quality Of Workmanship - Yes so much. Willet goes above and beyond to get things right

Recognized Excellence

Recognized Excellence - Jonathan was great at making our ideas come to life with a great design. Wes and Jarrod were fantastic in communication and details.

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism Organized Design Communication Quality

Willet Construction did a great job. Would recommend them to anybody needing siding on their home.

Recognized Excellence

Recognized Excellence - Tom the project crew leader. Jared the siding crew

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - very good with flashing installation

Overall, we are very pleased with the outcome- the additions accomplished what we had hoped.

Recognized Excellence

Recognized Excellence - Jeremy

Areas Of Satisfaction

Areas Of Satisfaction - Jeremy was always responsive and followed up, his expertise and experience helped things go smoothly

Additional Comments

Additional Comments - Overall, we are very pleased with the outcome- the additions accomplished what we had hoped.

The quality of the work was great. The project manager did a good job of planning it. It went very well. Each day, the workers were good at cleaning up.

Recognized Excellence

Recognized Excellence - I would like to thank Jonathan, the project manager. He was great to work with. Karl did the bulk of the work and was very good and polite. He kept me updated each day. Some days were nice, and some were very cold, and he worked in both temperatures.

Areas For Improvement

Areas For Improvement - I am not aware of any areas where they fell short.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work met my expectations, and the timeliness and workmanship were great. We are very happy with the results.

Additional Comments

Additional Comments - My experience with everything was well done, and I am pleased. Karl gave excellent suggestions on other areas.

The team was extremely responsive, detail oriented, and committed to doing things the right way. I could trust them to make expertise-informed recommendations and to take care of us on even the small stuff. I would absolutely work with Willet again on another project.

It was a good experience.

Additional Comments

Additional Comments - It was a good experience.

Clean

Clean - Impressed how clean site was each day and after

Quality Of Workmanship

Quality Of Workmanship - Went beyond to please us

Schedule

Schedule - So on schedule!

Recognized Excellence

Recognized Excellence - We were just so pleased with everyone and Jenny for leadership

Areas Of Satisfaction

Areas Of Satisfaction - We’ve heard nightmare stories about remodels but this was so above and beyond our dreams ! We are so pleased with our new kitchen

Additional Comments

Additional Comments - Thank you Willets

Clean

Clean - The site was cleaned at the end of every day.

Safe

Safe - The team paid attention to safety and built a platform to work safely over the pool area.

Communication

Communication - I was always informed when workers or materials would be coming to the worksite.

Quality Of Materials

Quality Of Materials - Quality materials were used.

Quality Of Workmanship

Quality Of Workmanship - The best, the city inspectors also said they were impressed with the quality of Willet construction.

Professional & Organized

Professional & Organized - Every step of the way, if I had questions the were address quickly.

Schedule

Schedule - I added onto the build and that added time. But they did the build in the off season so I did not loose any pool time.

Recognized Excellence

Recognized Excellence - Mike and his construction team were very professional and had the expertise to build a unique design. Mike paid attention to big and little details that added functionality along with very pleasing esthetics. Jeremy and the design team were fantastic in making our thoughts into a beautiful reality. They worked with the construction team to ensure the build was progressing as designed. The team coordinated with the plumbing and electrical contractors well and all passed city inspections the first time. Thank you for a beautiful and functional outside bathroom, porch addition to our pool area.

Areas Of Satisfaction

Areas Of Satisfaction - Willet team came and inspected the build, and had the new roofing redone to better blend with the old roofing area.

Additional Comments

Additional Comments - As an extra, Mike cut me a new wooden door and put on a handle for my garage attic recess. The old sheet-rock door was broken and was no longer functional. It seems like a simple thing, but was not something I would have been able to do.

Quality Of Materials

Quality Of Materials - I would give the quality of materials more stars if there were more to give.

Recognized Excellence

Recognized Excellence - I would like to recognize the project manager, Carl. He was really great. Jonathan was also great. Both of them were very good.

Areas Of Satisfaction

Areas Of Satisfaction - Willet Construction met or exceeded my expectations with the final project. It is excellent. I have had many compliments from my visitors. My brother is an engineer, and he was very impressed at their work. He looked at all of it.

Additional Comments

Additional Comments - I am very pleased with Willet Constuction. Anybody who asks me about them, I will definitely recommend them, because they are a good company.

Recognized Excellence

Recognized Excellence - Everyone that came in was very courteous and helpful.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I am completely happy with the success of the project.

Additional Comments

Additional Comments - I will recommend anyone that's looking to have work done. They would be a good choice.

Quality and attentiveness from project rendering to final completion. Very pleased with the outcome.

Recognized Excellence

Recognized Excellence - Karl and Jonathan provided excellent service and open communication throughout the process.

Recognized Excellence

Recognized Excellence - I would like to recognize Jenny.

Areas Of Satisfaction

Areas Of Satisfaction - Willet Construction met my expectations.

Additional Comments

Additional Comments - I am working with them again!

Recognized Excellence

Recognized Excellence - The whole team was really great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Workmanship and communication

Types of work

Types of work - Renovation of kitchen and master bath

Recognized Excellence

Recognized Excellence - They were all great to work with and very responsive but the two i worked the most with were Mike and Jenny and they did an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - The calendar that told me each day what would be happening was wonderful.

I have already recommended Willet Construction, Inc. to others.

Clean

Clean - The site was always left in good order.

Safe

Safe - There was never an issue with an unsafe environment.

Communication

Communication - Using the builder trim program really enhanced communication between everyone.

Quality Of Materials

Quality Of Materials - Very satisfied.

Quality Of Workmanship

Quality Of Workmanship - Very satisfied!

Professional & Organized

Professional & Organized - Every employee that we encountered at Willet construction was very professional and responsive. We enjoyed working with all of you.

Schedule

Schedule - The schedule went as planned with very few changes.

Value

Value - We found it very helpful that we had a realistic estimate from the very beginning of the process.

Recognized Excellence

Recognized Excellence - We really appreciated Thom Craig who provided excellent work! He was professional, extremely polite and responsive to our questions and inquiries, even answering a question outside of his working hours. He paid attention to our needs and was always double checking with us about the many details of the project. We would also like to recognize Jenny Samek who helped with the design and development of our project. She was always responsive to our questions and so helpful in considering our choices and helping find the resources we needed. Communication with her was easy and she was fun to work with.

Areas Of Satisfaction

Areas Of Satisfaction - First of all, we had been working with a previous designer and company and the process was taking a long time and we felt that we were not given priority since according to them, it was a small project. It was taking months just to get through the design process. The budget we had set was unrealistic however, that was never relayed to us and communication with the company slowed and was infrequent. We were always left wondering where we were in the design process. On a whim, I walked into the Willet Construction showroom and spoke with Jenny Samek. She gave me information on the spot about how the company could work with us a date was set to evaluate our project. From the initial consultation to the end of the project, we always knew where we were at as far as the schedule went, and also the decisions that needed to made. We were also given a realistic estimate of our project at the very beginning so we knew what we had to do financially. Using the builder trend program made the project go even smoother. All of the subcontractors were very easy to work with and did high-quality work.

Additional Comments

Additional Comments - As expected, the remodeling process was a little bit inconvenient however, it was not the terrible experience we had heard about from others. We will definitely use Willet Construction for any future projects.

Recognized Excellence

Recognized Excellence - I would like to recognize Jenny, Jeremy, and the on-site gentleman who came.

Areas Of Satisfaction

Areas Of Satisfaction - I guess the main thing in which they met or exceeded expectations was sticking with the schedule.

Additional Comments

Additional Comments - Obviously, the experience was very good. We're very happy with it.

Recognized Excellence

Recognized Excellence - Everyone who worked on the project

They were terrific. I had no problems. They did what they were going to do. Five stars is not enough rating for them.

Recognized Excellence

Recognized Excellence - Jonathan provided exceptional service.

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Quality and professionalism met my expectations.

Additional Comments

Additional Comments - We will definitely use them again. We are already in discussions for another project.

We will definitely recommend Willet Construction Inc. to anyone looking to do a remodeling project. Their team is friendly, patient, and responsive. They take the time to make sure the project is done well and to the complete satisfaction of their clients. We love our kitchen! Thank you!

Recognized Excellence

Recognized Excellence - We enjoyed working with our designer Jenny Huls. She was patient with us and was always willing to answer our questions throughout the process. Wesley Aust was great. He always responded to our questions, let us know when and what sub-contractors would be doing throughout the project, and responded quickly if a something needed to be done.

Areas Of Satisfaction

Areas Of Satisfaction - The entire Willet Construction team was wonderful to work with throughout our project. All individuals were patient, responsive, and provided answers to our questions. The buildertrend app was very helpful in terms of seeing progress along the way and communicating with the project team. It felt like along the way that the Willet team was just as excited to see the results of our kitchen as we were. Due to our budget, we had to pivot a bit on some of our initial design selections, but those on the project team worked to find comparable solutions that met our vision and budget.

Talented designers, craftsmen, and planers. A real pleasure to work with.

Types of work

Types of work - Installed a new front door and a fire door to the garage. Gave us a great upgrade on both doors with hardware on the main door responsive to IPhone access.

Clean

Clean - We’ve had WC on 3 major changes to the value of our home. Their craftsmen deliver and store materials needed for the next days work, arrive and complete the work listed on the calendar, separate work space from the living space and cleans up work space each day.

Safe

Safe - By separating the work from the living spaces using temporary walls with

Highly recommend Willet Construction

Communication

Communication - Excellent communication throughout the project

Recognized Excellence

Recognized Excellence - Everyone that worked on the project was professional and helpful

Areas Of Satisfaction

Areas Of Satisfaction - The entire process from design, picking materials, scheduling the work, actual work to sign off was professionally done.

Recognized Excellence

Recognized Excellence - Jeremy the project manager was great to work with. Communications with him excellent.

Additional Comments

Additional Comments - This is our second time going with Willets. Will always use them. The communication is great and spot on the estimate.

Outstanding customer service; very responsive. But I had expected higher quality control.

Areas Of Satisfaction

Areas Of Satisfaction - All members were excellent at answering phone calls/ returning phone calls in a timely manner and worked quickly to solve problems.

I am likely to recommend Willet Construction to my friends and family.

Concern For Needs

Concern For Needs - Jonathan listened to our needs and was understanding and caring.

Sales Solutions

Sales Solutions - Jonathan is very knowledgeable and presented appropriate solutions for our project.

Follow Up

Follow Up - Jonathan was always available for a phone call or txt.

Communication

Communication - The team, as a whole, communicated effectively.

Project Manager Professionalism

Project Manager Professionalism - Our project manager, Karl, was professional and courteous. He cared about our needs and answered all of our questions.

Professional & Organized

Professional & Organized - The team was professional and organized.

Clean & Safe

Clean & Safe - The job site was kept clean and safe.

Value

Value - Willet Constructions seemed to be a little bit higher priced then other quotes we had received, but again, we had never had any work like this done, so hard to compare.

Areas Of Satisfaction

Areas Of Satisfaction - We were very satisfied with the communication and willingness to answer or address the tough questions, and remain professional, and keep a good working relationship.

Recognized Excellence

Recognized Excellence - I thought all of the people that we worked with were professional, knowledgeable and personable. Karl, Jonathan, Jeremy and Jason were all a pleasure to work with.

Recognized Excellence

Recognized Excellence - From the designer to the project manager to the carpenter & all the subcontractors - all were great people to work with. I am very pleased with the finished product & look forward to working with them again on future projects.

We were treated with respect from start to finish. Highly trained and experienced people. Was a joy to work with them. Fulfilled all their promises.

Communication

Communication - Excellent from start to finish

Quality Of Materials

Quality Of Materials - Excellent. Very proud of what we have.

Quality Of Workmanship

Quality Of Workmanship - Excellent. Very proud of what we have.

Recognized Excellence

Recognized Excellence - Jake Stevens, Jonathan Goertzen, Jeremy Carpenter

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work, quality of communication

Additional Comments

Additional Comments - Very positive experience

Recognized Excellence

Recognized Excellence - Jenny and Jeremy were both great to work with The tile person was excellent!

Areas Of Satisfaction

Areas Of Satisfaction - They were able to work with any last minute changes that we wanted

I actually have already told several friends about Willet Construction and how happy I am to work with them! From the initial design phase, to the final walk-through, it was obvious that the folks at Willet genuinely listened to, and cared about, the ideas I had for my project. They made it very clear that the process, and my comfort with it, was a top priority. There was never a sense of rushing to the finish line to move onto other projects. Quite the opposite in fact. Willet made every effort to ensure my complete satisfaction with my addition and I couldn’t be happier!

Concern For Needs

Concern For Needs - Willet Construction’s reputation for quality prompted my reaching out to them. Their willingness to collaborate with me was apparent at the initial meeting and provided me with confidence that they were the team I wanted to work with.

Sales Solutions

Sales Solutions - Jonathan worked diligently during the design process to create the best possible plan for my mudroom and porch, listening attentively, making recommendations, and patiently answering many questions along the way.

Follow Up

Follow Up - Yes, definitely.

Communication

Communication - Communication was always timely and clear, professional, and respectful.

Project Manager Professionalism

Project Manager Professionalism - Always!

Professional & Organized

Professional & Organized - Willet Construction was consistently professional, organized, and caring!

Value

Value - I believe I received exceptional value for my money.

Lead Source

Lead Source - Several friends and neighbors have worked with Willet Construction, some on multiple projects, and recommended them.

Areas For Improvement

Areas For Improvement - None.

Areas Of Satisfaction

Areas Of Satisfaction - My expectations were all met, but the vast majority were exceeded throughout this process. When construction “hiccups” occurred, as they always do, the Willet team was quick to respond, find the best solutions, and communicate them to me. They kept the project running smoothly the entire time.

Recognized Excellence

Recognized Excellence - While everyone I interacted with at Willet Construction was genuinely friendly and approachable, Jonathan Goertzen, Jeremy Carpenter, and Karl Nelson were especially instrumental in ensuring that the project was successful!

Additional Comments

Additional Comments - While Willet Construction is a group of dedicated professionals, I felt as if I was working with friends from the very beginning of my project. This speaks highly of each member of the Willet team, and also the company culture. They are committed to their craft, and improved the safety and long-term function of my house. I now feel more at home in my space than I have in the past 15 years! I love it. Many, many thanks to everyone at Willet Construction. I’m grateful for the opportunity to work with you!

Quality Of Materials

Quality Of Materials - The Willet cabinets are beautiful

Quality Of Workmanship

Quality Of Workmanship - Mike, Jared & Maison worked effectively and efficiently

Professional & Organized

Professional & Organized - Stuck to the schedule and for some steps, they completed projects early.

Schedule

Schedule - Same as statement above

Recognized Excellence

Recognized Excellence - Mike, Maison & Jared all were excellent to work with. I there was a question relating to a subcontractor, Mike would follow-up.

Areas Of Satisfaction

Areas Of Satisfaction - Good quality. On time. Great staff

Types of work

Types of work - For this project, Willet Construction, Inc. worked on a kitchen and bath remodel. They also built steps in my garage.

Recognized Excellence

Recognized Excellence - This is the third job Willet Construction, Inc. has done for our houses. I keep going back to them because they are so good. The crew and staff are excellent. I do not think that anyone is above anyone else. They are all very good. I cannot point to one specific person because all the crews and managers are good.

Areas For Improvement

Areas For Improvement - Willet Construction, Inc. did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Everything Willet Construction, Inc. does is very good work. I would not have done three jobs over the years if they were not very good. The garage steps were done very well. It was an unusual project. Dustin did an excellent job designing the steps. He had to figure out how to do it. We were gone when he did the work. When we came back, they were done very well. We are older, and we have some mobility issues. He made us steps so that we could get down easier.

Additional Comments

Additional Comments - I pretty much summed it up when I said that this is the third time using Willet Construction, Inc. because we have been so pleased with them. If we do any remodeling, that is who we call.

Recognized Excellence

Recognized Excellence - Carl was excellent!

Areas For Improvement

Areas For Improvement - No area

Areas Of Satisfaction

Areas Of Satisfaction - I would definitely recommend Willet Const.

We are pleased with the work that was done. Jonathon took a lot of time with us early on before contracts were signed to show us what could be done with the house. As we went through the process we identified three "needs" and then looked at some "wants" or "dreams". It was great working with him, and he captured our thoughts with his renderings. It greatly helped us visualize what we were hoping to accomplish. Unfortunately, we were only able to accomplish the "needs" but we look forward to possibly in the future engaging them for the "dreams". The subcontractors they had complete the work were professional and left the area clean at the end of the day. We have not been shy about mentioning and recommending Willet Construction to our friends already!

I highly recommend Willet Construction. This is the second time I've used them and I will use them again.

Willett Construction did an excellent job from the initial design faze all the way through to completion of our project. In the design faze, they offered suggestions that I had not thought of that enhanced the end product. They carried through with the management of their work and that of other contractors so that the job was completed on time as promised and in a quality fashion. We were treated professionally and kept well informed throughout.

Areas Of Satisfaction

Areas Of Satisfaction - Mike always kept us well informed and responded quickly and efficiently to all changes or problems that came up.

Recognized Excellence

Recognized Excellence - Both Mike and Jenny Huls did an excellent job of meeting our needs.

Absolutely! This is our 4th major project with Willet Construction. We keep coming back to use their knowledge, advice and skill to make our home improvements. It’s like they are family to us and always treat us so well. Thank you…we love it!

Concern For Needs

Concern For Needs - Yes

Sales Solutions

Sales Solutions - Yes, we enjoyed seeing the computer renditions of what our project would look like.

Follow Up

Follow Up - Yes!

Communication

Communication - Yes! We received a phone call to tell us that our project needed to be delayed (because the exterior siding team was not able to be scheduled because of Covid delays) we were disappointed but also appreciative of the way Willet wanted to use workers that would be able to give us the best results. We know they were looking out for us! Once the team was ready the project went forward and communication was great throughout the work.

Project Manager Professionalism

Project Manager Professionalism - Yes, Jeremy and Karl were always a phone call or text away to answer any concern.

Professional & Organized

Professional & Organized - Yes, we were always notified of changes when weather was a concern. We appreciate that kind of organization and attention to our schedules.

Clean & Safe

Clean & Safe - Everyone was very professional and cleaned up the worksite each day.

Quality: Workmanship/Materials/Crew

Quality: Workmanship/Materials/Crew - Attention to detail was incredible by the window installment and exterior siding team. Really like the windows, door, and new shed roof. We have received many compliments on the new siding and windows from neighbors and friends.

Value

Value - Yes, we have quality and a beautiful finished project.

Lead Source

Lead Source - We have used them in the past for 3 other remodel projects.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Attention to details and listening to our requests. Following up on all the final finishes.

Current Referrals

Current Referrals - We don’t know if any right now but if we are asked we will definitely refer them to Willet Construction.

Recognized Excellence

Recognized Excellence - We appreciated the whole team at Willet! Especially Jonathan, Jeremy, Karl who have helped us with any questions. I also appreciated Justine & Rick helping us figure out BuilderTrend App!

Additional Comments

Additional Comments - We won’t hesitate to have any home improvements done by Willet Construction in the future.

Use Comments

Use Comments - Both of the guys that worked at my house were very respectful, considerate, courteous and kind. They cleaned up after themselves and were here when they said they were going to be here. Did a good job of communicating with me. Would recommend them to anyone.

Lead Source

Lead Source - Used them previously.

Recognized Excellence

Recognized Excellence - Carl and Mason were great to work with.

Everyone we dealt with at Willet was professional and courteous. We would highly recommend this company

B/c your bid was about 2 to 3x higher than other bids, I guess I was expecting more in terms of quality work and the quality of employees you hire. I feel I could have got about the same service and results with a company that charged a lot less.

We have worked with Willet on several renovation projects and will continue to use them in the future.

Concern For Needs

Concern For Needs - We appreciated that Jason gave us suggestions on the project.

Sales Solutions

Sales Solutions - Helped us work within our budget.

Project Manager Professionalism

Project Manager Professionalism - Jeremy was excellent in following up with us on the project. He responded quickly to any questions or issues.

Clean & Safe

Clean & Safe - Yes!! The guys did a great job cleaning up at end of the work day.

Quality: Workmanship/Materials/Crew

Quality: Workmanship/Materials/Crew - Carl was great to work with on this project. He alerted us of any issues and worked with us on solutions. Carl always checked in with us at end of the day to review progress and plan for the next day.

Lead Source

Lead Source - We are a long-time customer. Initially heard of Willet from a coworker.

Additional Comments

Additional Comments - Highly recommend Willet Construction and plan to work with them on future remodeling projects.

Their customer service and attention to detail was outstanding.

Lead Source

Lead Source - I heard about them through a series of references that we were seeking out that were also in the building and construction business.

Areas Of Satisfaction

Areas Of Satisfaction - From the very stage of planning all the way through the construction of the work on site they exceeded my expectations. They were also thoughtful and kind to us as owners throughtout the process.

Recognized Excellence

Recognized Excellence - I would like to recognize Jonathon, Mike, and Mason for their exceptional service.

Additional Comments

Additional Comments - Throughout the process the entire crew was really kind and very much aware of our house and the project outcome. They were very pleasant, thorough, and very much on task. The whole project was really well done.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with their quality of products and workmanship.

Recognized Excellence

Recognized Excellence - I felt like everyone at the company that I dealt with was good.