The quality of the work was great. The project manager did a good job of planning it. It went very well. Each day, the workers were good at cleaning up.

Recognized Excellence

Recognized Excellence - I would like to thank Jonathan, the project manager. He was great to work with. Karl did the bulk of the work and was very good and polite. He kept me updated each day. Some days were nice, and some were very cold, and he worked in both temperatures.

Areas For Improvement

Areas For Improvement - I am not aware of any areas where they fell short.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work met my expectations, and the timeliness and workmanship were great. We are very happy with the results.

Additional Comments

Additional Comments - My experience with everything was well done, and I am pleased. Karl gave excellent suggestions on other areas.

The team was extremely responsive, detail oriented, and committed to doing things the right way. I could trust them to make expertise-informed recommendations and to take care of us on even the small stuff. I would absolutely work with Willet again on another project.

It was a good experience.

Additional Comments

Additional Comments - It was a good experience.

Clean

Clean - Impressed how clean site was each day and after

Quality Of Workmanship

Quality Of Workmanship - Went beyond to please us

Schedule

Schedule - So on schedule!

Recognized Excellence

Recognized Excellence - We were just so pleased with everyone and Jenny for leadership

Areas Of Satisfaction

Areas Of Satisfaction - We’ve heard nightmare stories about remodels but this was so above and beyond our dreams ! We are so pleased with our new kitchen

Additional Comments

Additional Comments - Thank you Willets

Clean

Clean - The site was cleaned at the end of every day.

Safe

Safe - The team paid attention to safety and built a platform to work safely over the pool area.

Communication

Communication - I was always informed when workers or materials would be coming to the worksite.

Quality Of Materials

Quality Of Materials - Quality materials were used.

Quality Of Workmanship

Quality Of Workmanship - The best, the city inspectors also said they were impressed with the quality of Willet construction.

Professional & Organized

Professional & Organized - Every step of the way, if I had questions the were address quickly.

Schedule

Schedule - I added onto the build and that added time. But they did the build in the off season so I did not loose any pool time.

Recognized Excellence

Recognized Excellence - Mike and his construction team were very professional and had the expertise to build a unique design. Mike paid attention to big and little details that added functionality along with very pleasing esthetics. Jeremy and the design team were fantastic in making our thoughts into a beautiful reality. They worked with the construction team to ensure the build was progressing as designed. The team coordinated with the plumbing and electrical contractors well and all passed city inspections the first time. Thank you for a beautiful and functional outside bathroom, porch addition to our pool area.

Areas Of Satisfaction

Areas Of Satisfaction - Willet team came and inspected the build, and had the new roofing redone to better blend with the old roofing area.

Additional Comments

Additional Comments - As an extra, Mike cut me a new wooden door and put on a handle for my garage attic recess. The old sheet-rock door was broken and was no longer functional. It seems like a simple thing, but was not something I would have been able to do.

Quality Of Materials

Quality Of Materials - I would give the quality of materials more stars if there were more to give.

Recognized Excellence

Recognized Excellence - I would like to recognize the project manager, Carl. He was really great. Jonathan was also great. Both of them were very good.

Areas Of Satisfaction

Areas Of Satisfaction - Willet Construction met or exceeded my expectations with the final project. It is excellent. I have had many compliments from my visitors. My brother is an engineer, and he was very impressed at their work. He looked at all of it.

Additional Comments

Additional Comments - I am very pleased with Willet Constuction. Anybody who asks me about them, I will definitely recommend them, because they are a good company.

Recognized Excellence

Recognized Excellence - Everyone that came in was very courteous and helpful.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I am completely happy with the success of the project.

Additional Comments

Additional Comments - I will recommend anyone that's looking to have work done. They would be a good choice.

Quality and attentiveness from project rendering to final completion. Very pleased with the outcome.

Recognized Excellence

Recognized Excellence - Karl and Jonathan provided excellent service and open communication throughout the process.

Recognized Excellence

Recognized Excellence - I would like to recognize Jenny.

Areas Of Satisfaction

Areas Of Satisfaction - Willet Construction met my expectations.

Additional Comments

Additional Comments - I am working with them again!

Recognized Excellence

Recognized Excellence - The whole team was really great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Workmanship and communication

Types of work

Types of work - Renovation of kitchen and master bath

Recognized Excellence

Recognized Excellence - They were all great to work with and very responsive but the two i worked the most with were Mike and Jenny and they did an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - The calendar that told me each day what would be happening was wonderful.

I have already recommended Willet Construction, Inc. to others.

Clean

Clean - The site was always left in good order.

Safe

Safe - There was never an issue with an unsafe environment.

Communication

Communication - Using the builder trim program really enhanced communication between everyone.

Quality Of Materials

Quality Of Materials - Very satisfied.

Quality Of Workmanship

Quality Of Workmanship - Very satisfied!

Professional & Organized

Professional & Organized - Every employee that we encountered at Willet construction was very professional and responsive. We enjoyed working with all of you.

Schedule

Schedule - The schedule went as planned with very few changes.

Value

Value - We found it very helpful that we had a realistic estimate from the very beginning of the process.

Recognized Excellence

Recognized Excellence - We really appreciated Thom Craig who provided excellent work! He was professional, extremely polite and responsive to our questions and inquiries, even answering a question outside of his working hours. He paid attention to our needs and was always double checking with us about the many details of the project. We would also like to recognize Jenny Samek who helped with the design and development of our project. She was always responsive to our questions and so helpful in considering our choices and helping find the resources we needed. Communication with her was easy and she was fun to work with.

Areas Of Satisfaction

Areas Of Satisfaction - First of all, we had been working with a previous designer and company and the process was taking a long time and we felt that we were not given priority since according to them, it was a small project. It was taking months just to get through the design process. The budget we had set was unrealistic however, that was never relayed to us and communication with the company slowed and was infrequent. We were always left wondering where we were in the design process. On a whim, I walked into the Willet Construction showroom and spoke with Jenny Samek. She gave me information on the spot about how the company could work with us a date was set to evaluate our project. From the initial consultation to the end of the project, we always knew where we were at as far as the schedule went, and also the decisions that needed to made. We were also given a realistic estimate of our project at the very beginning so we knew what we had to do financially. Using the builder trend program made the project go even smoother. All of the subcontractors were very easy to work with and did high-quality work.

Additional Comments

Additional Comments - As expected, the remodeling process was a little bit inconvenient however, it was not the terrible experience we had heard about from others. We will definitely use Willet Construction for any future projects.

Recognized Excellence

Recognized Excellence - I would like to recognize Jenny, Jeremy, and the on-site gentleman who came.

Areas Of Satisfaction

Areas Of Satisfaction - I guess the main thing in which they met or exceeded expectations was sticking with the schedule.

Additional Comments

Additional Comments - Obviously, the experience was very good. We're very happy with it.

Recognized Excellence

Recognized Excellence - Everyone who worked on the project

They were terrific. I had no problems. They did what they were going to do. Five stars is not enough rating for them.

Recognized Excellence

Recognized Excellence - Jonathan provided exceptional service.

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Quality and professionalism met my expectations.

Additional Comments

Additional Comments - We will definitely use them again. We are already in discussions for another project.

We will definitely recommend Willet Construction Inc. to anyone looking to do a remodeling project. Their team is friendly, patient, and responsive. They take the time to make sure the project is done well and to the complete satisfaction of their clients. We love our kitchen! Thank you!

Recognized Excellence

Recognized Excellence - We enjoyed working with our designer Jenny Huls. She was patient with us and was always willing to answer our questions throughout the process. Wesley Aust was great. He always responded to our questions, let us know when and what sub-contractors would be doing throughout the project, and responded quickly if a something needed to be done.

Areas Of Satisfaction

Areas Of Satisfaction - The entire Willet Construction team was wonderful to work with throughout our project. All individuals were patient, responsive, and provided answers to our questions. The buildertrend app was very helpful in terms of seeing progress along the way and communicating with the project team. It felt like along the way that the Willet team was just as excited to see the results of our kitchen as we were. Due to our budget, we had to pivot a bit on some of our initial design selections, but those on the project team worked to find comparable solutions that met our vision and budget.

Talented designers, craftsmen, and planers. A real pleasure to work with.

Types of work

Types of work - Installed a new front door and a fire door to the garage. Gave us a great upgrade on both doors with hardware on the main door responsive to IPhone access.

Clean

Clean - We’ve had WC on 3 major changes to the value of our home. Their craftsmen deliver and store materials needed for the next days work, arrive and complete the work listed on the calendar, separate work space from the living space and cleans up work space each day.

Safe

Safe - By separating the work from the living spaces using temporary walls with

Highly recommend Willet Construction

Communication

Communication - Excellent communication throughout the project

Recognized Excellence

Recognized Excellence - Everyone that worked on the project was professional and helpful

Areas Of Satisfaction

Areas Of Satisfaction - The entire process from design, picking materials, scheduling the work, actual work to sign off was professionally done.

Recognized Excellence

Recognized Excellence - Jeremy the project manager was great to work with. Communications with him excellent.

Additional Comments

Additional Comments - This is our second time going with Willets. Will always use them. The communication is great and spot on the estimate.

Outstanding customer service; very responsive. But I had expected higher quality control.

Areas Of Satisfaction

Areas Of Satisfaction - All members were excellent at answering phone calls/ returning phone calls in a timely manner and worked quickly to solve problems.

I am likely to recommend Willet Construction to my friends and family.

Concern For Needs

Concern For Needs - Jonathan listened to our needs and was understanding and caring.

Sales Solutions

Sales Solutions - Jonathan is very knowledgeable and presented appropriate solutions for our project.

Follow Up

Follow Up - Jonathan was always available for a phone call or txt.

Communication

Communication - The team, as a whole, communicated effectively.

Project Manager Professionalism

Project Manager Professionalism - Our project manager, Karl, was professional and courteous. He cared about our needs and answered all of our questions.

Professional & Organized

Professional & Organized - The team was professional and organized.

Clean & Safe

Clean & Safe - The job site was kept clean and safe.

Value

Value - Willet Constructions seemed to be a little bit higher priced then other quotes we had received, but again, we had never had any work like this done, so hard to compare.

Areas Of Satisfaction

Areas Of Satisfaction - We were very satisfied with the communication and willingness to answer or address the tough questions, and remain professional, and keep a good working relationship.

Recognized Excellence

Recognized Excellence - I thought all of the people that we worked with were professional, knowledgeable and personable. Karl, Jonathan, Jeremy and Jason were all a pleasure to work with.

Recognized Excellence

Recognized Excellence - From the designer to the project manager to the carpenter & all the subcontractors - all were great people to work with. I am very pleased with the finished product & look forward to working with them again on future projects.

We were treated with respect from start to finish. Highly trained and experienced people. Was a joy to work with them. Fulfilled all their promises.

Communication

Communication - Excellent from start to finish

Quality Of Materials

Quality Of Materials - Excellent. Very proud of what we have.

Quality Of Workmanship

Quality Of Workmanship - Excellent. Very proud of what we have.

Recognized Excellence

Recognized Excellence - Jake Stevens, Jonathan Goertzen, Jeremy Carpenter

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work, quality of communication

Additional Comments

Additional Comments - Very positive experience