Outstanding customer service; very responsive. But I had expected higher quality control.
Areas Of Satisfaction - All members were excellent at answering phone calls/ returning phone calls in a timely manner and worked quickly to solve problems.
I am likely to recommend Willet Construction to my friends and family.
Concern For Needs - Jonathan listened to our needs and was understanding and caring.
Sales Solutions - Jonathan is very knowledgeable and presented appropriate solutions for our project.
Follow Up - Jonathan was always available for a phone call or txt.
Communication - The team, as a whole, communicated effectively.
Project Manager Professionalism - Our project manager, Karl, was professional and courteous. He cared about our needs and answered all of our questions.
Professional & Organized - The team was professional and organized.
Clean & Safe - The job site was kept clean and safe.
Value - Willet Constructions seemed to be a little bit higher priced then other quotes we had received, but again, we had never had any work like this done, so hard to compare.
Areas Of Satisfaction - We were very satisfied with the communication and willingness to answer or address the tough questions, and remain professional, and keep a good working relationship.
Recognized Excellence - I thought all of the people that we worked with were professional, knowledgeable and personable. Karl, Jonathan, Jeremy and Jason were all a pleasure to work with.
Recognized Excellence - From the designer to the project manager to the carpenter & all the subcontractors - all were great people to work with. I am very pleased with the finished product & look forward to working with them again on future projects.
We were treated with respect from start to finish. Highly trained and experienced people. Was a joy to work with them. Fulfilled all their promises.
Communication - Excellent from start to finish
Quality Of Materials - Excellent. Very proud of what we have.
Quality Of Workmanship - Excellent. Very proud of what we have.
Recognized Excellence - Jake Stevens, Jonathan Goertzen, Jeremy Carpenter
Areas For Improvement - None
Areas Of Satisfaction - Quality of work, quality of communication
Additional Comments - Very positive experience
I actually have already told several friends about Willet Construction and how happy I am to work with them! From the initial design phase, to the final walk-through, it was obvious that the folks at Willet genuinely listened to, and cared about, the ideas I had for my project. They made it very clear that the process, and my comfort with it, was a top priority. There was never a sense of rushing to the finish line to move onto other projects. Quite the opposite in fact. Willet made every effort to ensure my complete satisfaction with my addition and I couldn’t be happier!
Concern For Needs - Willet Construction’s reputation for quality prompted my reaching out to them. Their willingness to collaborate with me was apparent at the initial meeting and provided me with confidence that they were the team I wanted to work with.
Sales Solutions - Jonathan worked diligently during the design process to create the best possible plan for my mudroom and porch, listening attentively, making recommendations, and patiently answering many questions along the way.
Follow Up - Yes, definitely.
Communication - Communication was always timely and clear, professional, and respectful.
Project Manager Professionalism - Always!
Professional & Organized - Willet Construction was consistently professional, organized, and caring!
Value - I believe I received exceptional value for my money.
Lead Source - Several friends and neighbors have worked with Willet Construction, some on multiple projects, and recommended them.
Areas For Improvement - None.
Areas Of Satisfaction - My expectations were all met, but the vast majority were exceeded throughout this process. When construction “hiccups” occurred, as they always do, the Willet team was quick to respond, find the best solutions, and communicate them to me. They kept the project running smoothly the entire time.
Recognized Excellence - While everyone I interacted with at Willet Construction was genuinely friendly and approachable, Jonathan Goertzen, Jeremy Carpenter, and Karl Nelson were especially instrumental in ensuring that the project was successful!
Additional Comments - While Willet Construction is a group of dedicated professionals, I felt as if I was working with friends from the very beginning of my project. This speaks highly of each member of the Willet team, and also the company culture. They are committed to their craft, and improved the safety and long-term function of my house. I now feel more at home in my space than I have in the past 15 years! I love it. Many, many thanks to everyone at Willet Construction. I’m grateful for the opportunity to work with you!
Quality Of Materials - The Willet cabinets are beautiful
Quality Of Workmanship - Mike, Jared & Maison worked effectively and efficiently
Professional & Organized - Stuck to the schedule and for some steps, they completed projects early.
Schedule - Same as statement above
Recognized Excellence - Mike, Maison & Jared all were excellent to work with. I there was a question relating to a subcontractor, Mike would follow-up.
Areas Of Satisfaction - Good quality. On time. Great staff
Types of work - For this project, Willet Construction, Inc. worked on a kitchen and bath remodel. They also built steps in my garage.
Recognized Excellence - This is the third job Willet Construction, Inc. has done for our houses. I keep going back to them because they are so good. The crew and staff are excellent. I do not think that anyone is above anyone else. They are all very good. I cannot point to one specific person because all the crews and managers are good.
Areas For Improvement - Willet Construction, Inc. did not fall short of my expectations.
Areas Of Satisfaction - Everything Willet Construction, Inc. does is very good work. I would not have done three jobs over the years if they were not very good. The garage steps were done very well. It was an unusual project. Dustin did an excellent job designing the steps. He had to figure out how to do it. We were gone when he did the work. When we came back, they were done very well. We are older, and we have some mobility issues. He made us steps so that we could get down easier.
Additional Comments - I pretty much summed it up when I said that this is the third time using Willet Construction, Inc. because we have been so pleased with them. If we do any remodeling, that is who we call.
We are pleased with the work that was done. Jonathon took a lot of time with us early on before contracts were signed to show us what could be done with the house. As we went through the process we identified three "needs" and then looked at some "wants" or "dreams". It was great working with him, and he captured our thoughts with his renderings. It greatly helped us visualize what we were hoping to accomplish. Unfortunately, we were only able to accomplish the "needs" but we look forward to possibly in the future engaging them for the "dreams". The subcontractors they had complete the work were professional and left the area clean at the end of the day. We have not been shy about mentioning and recommending Willet Construction to our friends already!
Willett Construction did an excellent job from the initial design faze all the way through to completion of our project. In the design faze, they offered suggestions that I had not thought of that enhanced the end product. They carried through with the management of their work and that of other contractors so that the job was completed on time as promised and in a quality fashion. We were treated professionally and kept well informed throughout.
Areas Of Satisfaction - Mike always kept us well informed and responded quickly and efficiently to all changes or problems that came up.
Recognized Excellence - Both Mike and Jenny Huls did an excellent job of meeting our needs.
Absolutely! This is our 4th major project with Willet Construction. We keep coming back to use their knowledge, advice and skill to make our home improvements. It’s like they are family to us and always treat us so well. Thank you…we love it!
Concern For Needs - Yes
Sales Solutions - Yes, we enjoyed seeing the computer renditions of what our project would look like.
Follow Up - Yes!
Communication - Yes! We received a phone call to tell us that our project needed to be delayed (because the exterior siding team was not able to be scheduled because of Covid delays) we were disappointed but also appreciative of the way Willet wanted to use workers that would be able to give us the best results. We know they were looking out for us! Once the team was ready the project went forward and communication was great throughout the work.
Project Manager Professionalism - Yes, Jeremy and Karl were always a phone call or text away to answer any concern.
Professional & Organized - Yes, we were always notified of changes when weather was a concern. We appreciate that kind of organization and attention to our schedules.
Clean & Safe - Everyone was very professional and cleaned up the worksite each day.
Quality: Workmanship/Materials/Crew - Attention to detail was incredible by the window installment and exterior siding team. Really like the windows, door, and new shed roof. We have received many compliments on the new siding and windows from neighbors and friends.
Value - Yes, we have quality and a beautiful finished project.
Lead Source - We have used them in the past for 3 other remodel projects.
Areas For Improvement - None
Areas Of Satisfaction - Attention to details and listening to our requests. Following up on all the final finishes.
Current Referrals - We don’t know if any right now but if we are asked we will definitely refer them to Willet Construction.
Recognized Excellence - We appreciated the whole team at Willet! Especially Jonathan, Jeremy, Karl who have helped us with any questions. I also appreciated Justine & Rick helping us figure out BuilderTrend App!
Additional Comments - We won’t hesitate to have any home improvements done by Willet Construction in the future.
Use Comments - Both of the guys that worked at my house were very respectful, considerate, courteous and kind. They cleaned up after themselves and were here when they said they were going to be here. Did a good job of communicating with me. Would recommend them to anyone.
Lead Source - Used them previously.
Recognized Excellence - Carl and Mason were great to work with.
We have worked with Willet on several renovation projects and will continue to use them in the future.
Concern For Needs - We appreciated that Jason gave us suggestions on the project.
Sales Solutions - Helped us work within our budget.
Project Manager Professionalism - Jeremy was excellent in following up with us on the project. He responded quickly to any questions or issues.
Clean & Safe - Yes!! The guys did a great job cleaning up at end of the work day.
Quality: Workmanship/Materials/Crew - Carl was great to work with on this project. He alerted us of any issues and worked with us on solutions. Carl always checked in with us at end of the day to review progress and plan for the next day.
Lead Source - We are a long-time customer. Initially heard of Willet from a coworker.
Additional Comments - Highly recommend Willet Construction and plan to work with them on future remodeling projects.
Their customer service and attention to detail was outstanding.
Lead Source - I heard about them through a series of references that we were seeking out that were also in the building and construction business.
Areas Of Satisfaction - From the very stage of planning all the way through the construction of the work on site they exceeded my expectations. They were also thoughtful and kind to us as owners throughtout the process.
Recognized Excellence - I would like to recognize Jonathon, Mike, and Mason for their exceptional service.
Additional Comments - Throughout the process the entire crew was really kind and very much aware of our house and the project outcome. They were very pleasant, thorough, and very much on task. The whole project was really well done.
Quality workmanship
The construction process was a breeze! Having built two homes in the past and this is our 3rd renovation and first time using Willet. Was by far the easiest and best experience. The subs were professional, on-time and very thorough. I had a few finishing touches that needed adjustments and they came right out and fixed it with no hassle or wait time. Up front they had a detailed timeline of the construction which they are strict with to ensure staying on track for completion. Also appreciated the transparency in cost and they had a nice timeline of when payments were due and easy online payment option. Highly recommend Willet!
Concern For Needs - Jenny did a phenomenal job on helping me design my crafts room. Her selections were wonderful and she thought of every detail. Definitely will be working with her in the future in more renovations!
Professional & Organized - Very organized!!! Did great with timeline!
Clean & Safe - Subs did such a great job cleaning up after themselves which is a rarity!
Quality: Workmanship/Materials/Crew - High quality cabinet line! Best I’ve seen so far!
Areas Of Satisfaction - Excellent design ideas, quality of workmanship and professionalism
Recognized Excellence - Jenny Samek did a excellent job in creating a beautiful and functional craft/sewing room
Our experience with the Willet Construction team exceeded our expectations. They did exactly what the said they'd do, following the schedule closely, securing the job site daily and communicating and working through any issues that arose. I'd liked their use of technology for communication, including daily photo progress updates as well being able to pay for services online. Their craftsmanship has been top-notch. We'll have more work to do in the future and I don't feel the need to look elsewhere anymore for our home remodeling needs. We've found the team we want to continue working with into the future.
Areas Of Satisfaction - Timeliness, communication and craftsmanship. They've knocked it out of the park!
Additional Comments - Having a survey provided such as this is a further testament to the type of business Willet runs. They are interested in what they can do to continuously improve and provide their customers an excellent experience.