We did a remodeling of the kitchen and the master bathroom. The work was done done exquisitely with a great attention to details. The staff is very competent and lovely.
Westside Remodeling is a top notch professional organization.
Everyone was very helpful and professional. Loved the outcome.
Areas Of Satisfaction - Alana and Westside Remodeling exceeded our expectations in our kitchen design. Alana drew the plans up and presented exactly what we had requested. Separately, she made a couple of suggestions and included a brief presentation that enhanced the functionality of our kitchen. These were needs we did not specifically put into words we wanted. However, from our conversations, she extracted areas in our existing kitchen design that did not quite meet accessibility and convenience. We loved the enhancements she presented and incorporated them into our new design. We ABSOLUTELY love the ideas that made life easier while providing extra space. Our new kitchen is AMAZING and BEAUTIFUL!
Additional Comments - Alana was a joy to work with from beginning to end. The expectations and time frames were clear and accurate. Any concerns or questions were promptly addressed in a timely manner. Alana listens, understands and addresses areas in design that prove valuable to the client. We would work with her and Westside Remodeling again. We cannot wait to remodel our master bath!
Westside Remodeling met all of our expectations and goals for our beautiful new kitchen and remodeled entryway and powder room. Our designer, Alana Busse, created a perfect kitchen plan to utilize our small space and give us a layout that is a delight to work in and also beautiful to look at.
Areas For Improvement - None
Areas Of Satisfaction - We appreciated Westside's knowledge and expertise in designing the layout of our kitchen and executing the agreed-upon plan. Westside also demonstrated flexibility when we decided to remodel our powder room and enhance our entryway.
Additional Comments - Georgia and Bob Sturgeon and their entire staff were a delight to work with. We would highly recommend Westside Remodeling.
Westside is my only recommendation to persons who inquire about remodeling.
Areas For Improvement - All expectations were met.
Areas Of Satisfaction - Professional, quality outcomes, prompt response to queries, courteous staff, timely completion of work, clean work site.
Additional Comments - Westside is my go-to Company for any remodeling /construction projects. I have been a client for many years and will continue to utilize their services as projects emerge.
Westside Remodeling did a very good job on our master bathroom renovation. Our new cupboards, bath tub, and shower look fantastic and are great to use. The stacked stone and tiles turned out better than we expected.
For all the "horror stories" we heard regarding what can happen during a basic remodeling project--let alone our very complicated and ever-expanding project, NONE OF THESE OCCURRED WITH WESTSIDE REMODELING. First class, professional and very much following the adage of "you get what you pay for."
Areas Of Satisfaction - On site activity. We trusted them in our home and that is the highest praise I can give.
Additional Comments - Use no one else for a complicated project.
I purchased a condo that was over 30 years old and had never done a major remodeling before. It had been a rental for some time and lacked the upkeep a home owner gives to their dwelling. After meeting with multiple contractors, I selected Westside Remodeling. And it was the right choice. The entire condo was remodeled from the flooring to the sealing. The kitchen was redesigned to be more suitable to modern cooking and appliances, the bathrooms were designed to be elegant and comforting, the stairs were refurbished, the doors and windows were replaced. This was a challenge and Westside Remodeling was up to the task! The entire project took 6 months and many subcontractors were involved and completed within two weeks of the initial schedule. I found the subcontractors to be of the highest quality and meticulous with their work. Did problems arise? Yes. But the responses were immediate and handled very professionally. My condo is now beautiful and I can only thank Bob and his team for turning my dream home into a reality. I am very happy with Westside Remodeling. I recommend them highly.
Areas Of Satisfaction - The team, including the general contractor (Bob), production manager (Christian), designer (Kelly), tracking cost and invoices (Georgia) and office staff were all in sync and worked exceptionally well together throughout the process. Thank you.
Additional Comments - I highly recommend Westside Remodeling for any of your remodeling needs. They are professional and have the customer's best interest in mind. They will deliver your dream home.
Our kitchen was the first major remodel job in our house. We shopped around and spoke with several design and contractor businesses before working with Westside Remodeling. We are happy that we did.
Areas Of Satisfaction - I was most satisfied with their follow through.
Westside remodeling did a fantastic job for us and I would highly recommend them to anyone!
Areas Of Satisfaction - We got what they promised, thats a lot nowadays
I had two bathrooms completely gutted and redone. Westside Remodeling did an awesome job! Workmanship and materials are outstanding. They were professional and kept the job site clean. I'm extremely happy with the results and love my new bathrooms. Since I only have two bathrooms, they did the work sequentially, starting with my guest bathroom. The guest bathroom was completed per the agreed-upon schedule. The master bathroom followed and the scheduled ended up slipping several weeks, which was a little frustrating since by that time I really tired of the construction. But I am still delighted with the end result and would absolutely recommend Westside Remodeling.
Areas For Improvement - Adhering to schedule.
Areas Of Satisfaction - Workmanship is outstanding. I especially love the tile work.
Lead Source - Angie's List.
Areas Of Satisfaction - Our lead carpenter and his assistant were always personable and happy to accommodate us with our concerns, even after the project was complete.
Additional Comments - Our first experience with Westside Remodeling was when they did a partial remodel of our kitchen about ten years ago. We have had other contractors for other projects and no one performed or had the expertise that they did. They were all so pleasant and happy to accommodate us. When their day was done, they cleaned up so well, no nails , screws or pieces of anything on the floor, a concern since we have a pet and grandchildren roaming around! So, it was only fitting that we had them back to complete our kitchen remodel , which we should have done in the first place! It is beautiful. We have learned over the years , you get what you pay for. You may pay a little more but you get quality workmanship.
Really nice team of professionals to work with. Alana was great with design ideas and emotional support, Christian was a helpful, knowledgeable and enthusiastic project manager, and all the subcontractors were polite and willing to to take the time to answer my questions. My kitchen is transformed and I now enjoy working in the space.
Areas Of Satisfaction - they were always willing to work with my ideas and needs.
Areas Of Satisfaction - The quality of the work was the most satisfying.
Lead Source - I am a return customer.
Great job by these guys. Quick, professional, and we love the results.
Areas Of Satisfaction - Communication and quality of workmanship.
I have never worked with such an awesome staff as westside was. I would more than most likely use them again for future projects. thank you west side :-)
This was our first major remodel, and we were delighted with our experience with Westside Remodeling from start to finish. We had a clear idea of what we wanted, and Alana's knowledge and experience helped us to translate this into reality. The construction project itself went very smoothly - the crew were friendly and courteous, and we were impressed with the craftsmanship. Overall, we are very happy with the results and will definitely return to Westside Remodeling with our next project.
Areas For Improvement - Not at all. Westside Remodeling provided detailed plans and contracts so we were well prepared with what to expect, and they executed everything according to those plans. We have had one or two very minor adjustments needed since construction finished, and they have dealt with those very quickly.
Areas Of Satisfaction - So many stories about remodel projects we heard from friends were fraught with problems about scheduling, falling behind, and not getting the work completed properly. We didn't have any of those concerns or problems - we probably could have done this more cheaply, but we feel that Westside Remodeling were great value for money as they took care of everything.
Lead Source - We found them online. I would typically be wary of finding any kind of service this way (we prefer personal recommendation where possible), but their reviews from previous customers were so good that we decided to check them out - and I'm glad that we did!
Areas Of Satisfaction - Greg was really fantastic, very professional, and a really nice guy. He was a pleasure to work with. He was polite, always kept me informed as to what was going on, and he was on schedule the whole time.
They provided excellent work and we are very happy with our new kitchen.
Areas Of Satisfaction - We were satisfied with everything.
Lead Source - Our neighbor used them.
I was really happy with my experience with Westside Remodeling. All the employees and subcontractors were exceptionally nice, considerate and did great work. I am thrilled with the finished product! I highly recommend them.
Areas Of Satisfaction - Jon was really great, he went above and beyond to keep in touch and make sure we were happy.
Areas Of Satisfaction - The lead carpenter Christian Sulick was terrific
Lead Source - My designer
Westside Remodeling was extremely reliable and professional in all areas. They were responsive to all our questions, stayed on schedule, and a pleasure to work with.
Areas Of Satisfaction - Their Lead man was very professional and good.
Lead Source - Through a friend
Extremely customer service oriented. Well connected with quality sub-contractors. Only one area we were not happy with. When the job was completed we were not satisfied with the bar top width. We asked for a quote to replace it. They responded with a number which I felt was too high. To the point that I felt they just weren't interested in doing the job.
Areas Of Satisfaction - Cabinet design. They have many options and superb design capability.
Areas Of Satisfaction - Good people, good service, good work. What else could you ask for?
Lead Source - From a friend several years ago.
Additional Comments - Can't say enough - highly recommend them.
Lead Source - Next Door app
Westside remodeling did an excellent job on my kitchen remodel. Our specialist there was fabulous. She had an in depth knowledge of the materials and the process. The planning and communication were superb. I would work with Westside and our specialist again for future projects!
Areas Of Satisfaction - I was most impressed with Jenn. She was great to work with, personally and professionally.
Lead Source - Internet, a search from our cabinetry distributor.
Lead Source - We have used you in the past. Originally recommended by my dad, Irv Ornstein.
Areas Of Satisfaction - I was most satisfied that Westside Remodeling was very well organized. The project went smoothly without any glitches.
Lead Source - Westside Remodeling was recommended to me by my real estate agent.
Areas Of Satisfaction - Bob kept his composure through a very challenging part of the project. We were able to come up with a compromise to the original scope of the project that worked well for the client. I will use Westside Remodeling again!!Thanks, BobJerry PriceDirector of Facilities:North Ranch Country Club
Areas For Improvement - None
Areas Of Satisfaction - I liked their professionalism and ethics.
Lead Source - I was walking with my dog, and we saw their building and went inside.
It was just a pleasure to work with everyone at that company. Alana and Jon were amazing to work with. The subcontractors were all great to work with and did an outstanding job.
Areas Of Satisfaction - Communication. The design of the kitchen done by Alana is beautiful.
Lead Source - I read about the company and their ratings from the surveys in our local paper.
Areas Of Satisfaction - We are most satisfied in being able to develop trust in the company to address our remodeling issues.
Lead Source - We first noticed Westside Remodeling by watching their work in our neighbor's house.
We were very impressed by the quality of the work and the high degree of expertise each person displayed while working on our job. We have gotten so many compliments on the kitchen and other areas that they worked on. Most important to us was that we were allowed to make decisions without being rushed, and Westside provided help and support throughout our remodel.
Schedule - Very flexible with working around our scheduling needs.
Construction Quality - The crew that worked on our remodel was EXCELLENT!!!
Problem Resolution - I was very impressed with their management of our remodel. The team was solution oriented towards any problem that may have occurred.
Employees & Subcontractors - Every person that came into our home was professional and polite. I would highly recommend them for the work they each did. And they all communicated really well--which is HUGE.
Areas For Improvement - None
Areas Of Satisfaction - Most satisfied with the overall communication and good relationships of everyone that worked on our job. It was nice to see a group of people all doing different jobs be able to work so well together and keep the project moving forward without any problems.
Lead Source - Referral from a friend
Additional Comments - thanks for everything...happy 2015!!!!
Areas Of Satisfaction - Whenever I asked for advice, it was given honestly and quickly. I liked being able to order almost all of the items all from the remodeling companty
Areas Of Satisfaction - I was most satisfied in terms of the workmanship.
Lead Source - I heard about Westside Remodeling from our next door neighbor.
Additional Comments - We were very happy with the results.
Areas Of Satisfaction - materials and workmanship are excellent.
Lead Source - We used them previously
We just completed the fourth design/remodel project (kitchen and living room) with Westside Remodeling across five years. After the first major project (an addition), we never considered another firm with whom to work. Bob Sturgeon and his staff are knowledgable, creative, and completely conscientious. To a person, we enjoyed working with all of the subcontractors, too.
Areas For Improvement - Westside Remodeling didn't fall short of our expectations at all. We know that "little things happen" during remodeling, and there were a few minor things that needed to be corrected…but nothing that didn't work out just fine.
Areas Of Satisfaction - The design process was fun and creative. Westside's designer gave us four options for the kitchen. It was also a professional process: double-checking measurements for precision and being certain of best choices.The scheduling of the project was, as usual, professional. The Gantt chart always gave us a good indicator of next steps and completion timeframe.The materials and products that Westside use are of high quality and dependable. Not inexpensive, but worth it.The expertise and demeanor of our lead carpenter, Marty Farrell, gave us complete confidence that things would go well.
Lead Source - We attended Westlake Village's Home Show years ago, were impressed with Bob and his team, and asked him to give us some initial ideas. This has lead to a great relationship over a number of years.
Additional Comments - Westside Remodeling has a very good understanding of the stress and strain that arise from tearing up your home. The team is very sensitive to this and works hard to keep things cleaned up, to be clear about what will happen "tomorrow," and to be attentive to keeping disruption to a minimum.
Areas For Improvement - None
Areas Of Satisfaction - Westside Remodeling staff addressed and resolved problems quickly and effectively.
Lead Source - A friend who was also a Westside Remodeling client.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Westside Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys