Areas Of Satisfaction - Alana and Westside Remodeling exceeded our expectations in our kitchen design. Alana drew the plans up and presented exactly what we had requested. Separately, she made a couple of suggestions and included a brief presentation that enhanced the functionality of our kitchen. These were needs we did not specifically put into words we wanted. However, from our conversations, she extracted areas in our existing kitchen design that did not quite meet accessibility and convenience. We loved the enhancements she presented and incorporated them into our new design. We ABSOLUTELY love the ideas that made life easier while providing extra space. Our new kitchen is AMAZING and BEAUTIFUL!
Additional Comments - Alana was a joy to work with from beginning to end. The expectations and time frames were clear and accurate. Any concerns or questions were promptly addressed in a timely manner. Alana listens, understands and addresses areas in design that prove valuable to the client. We would work with her and Westside Remodeling again. We cannot wait to remodel our master bath!
We loved working with Westside & were very impressed with the caring, responsiveness, & professionalism of all the staff
Professional & Organized - They were very professional & very capable
We were very pleased with the results. It was done on time and on budget. It was a tad more expensive than a few other bids, but I would go with Westside again due to the quality, workmanship, reliability, and professionalism. Totally worth every penny.
Westside Remodeling met all of our expectations and goals for our beautiful new kitchen and remodeled entryway and powder room. Our designer, Alana Busse, created a perfect kitchen plan to utilize our small space and give us a layout that is a delight to work in and also beautiful to look at.
Areas For Improvement - None
Areas Of Satisfaction - We appreciated Westside's knowledge and expertise in designing the layout of our kitchen and executing the agreed-upon plan. Westside also demonstrated flexibility when we decided to remodel our powder room and enhance our entryway.
Additional Comments - Georgia and Bob Sturgeon and their entire staff were a delight to work with. We would highly recommend Westside Remodeling.
Westside is my only recommendation to persons who inquire about remodeling.
Areas For Improvement - All expectations were met.
Areas Of Satisfaction - Professional, quality outcomes, prompt response to queries, courteous staff, timely completion of work, clean work site.
Additional Comments - Westside is my go-to Company for any remodeling /construction projects. I have been a client for many years and will continue to utilize their services as projects emerge.
Westside Remodeling brought to us a group of caring craftsmen, We are pleased with the outcome of the project.
Westside Remodeling did a very good job on our master bathroom renovation. Our new cupboards, bath tub, and shower look fantastic and are great to use. The stacked stone and tiles turned out better than we expected.
Areas Of Satisfaction - They just always did a great job.
Additional Comments - I am using Westside for an additional project.
Westside Remodeling is an amazing company. They went above and beyond to meet our needs. They always followed through on their commitments and were easy to talk to and took our concerns seriously. I would highly recommend them to anyone as a great company to do business with.
For all the "horror stories" we heard regarding what can happen during a basic remodeling project--let alone our very complicated and ever-expanding project, NONE OF THESE OCCURRED WITH WESTSIDE REMODELING. First class, professional and very much following the adage of "you get what you pay for."
Areas Of Satisfaction - On site activity. We trusted them in our home and that is the highest praise I can give.
Additional Comments - Use no one else for a complicated project.
I purchased a condo that was over 30 years old and had never done a major remodeling before. It had been a rental for some time and lacked the upkeep a home owner gives to their dwelling. After meeting with multiple contractors, I selected Westside Remodeling. And it was the right choice. The entire condo was remodeled from the flooring to the sealing. The kitchen was redesigned to be more suitable to modern cooking and appliances, the bathrooms were designed to be elegant and comforting, the stairs were refurbished, the doors and windows were replaced. This was a challenge and Westside Remodeling was up to the task! The entire project took 6 months and many subcontractors were involved and completed within two weeks of the initial schedule. I found the subcontractors to be of the highest quality and meticulous with their work. Did problems arise? Yes. But the responses were immediate and handled very professionally. My condo is now beautiful and I can only thank Bob and his team for turning my dream home into a reality. I am very happy with Westside Remodeling. I recommend them highly.
Areas Of Satisfaction - The team, including the general contractor (Bob), production manager (Christian), designer (Kelly), tracking cost and invoices (Georgia) and office staff were all in sync and worked exceptionally well together throughout the process. Thank you.
Additional Comments - I highly recommend Westside Remodeling for any of your remodeling needs. They are professional and have the customer's best interest in mind. They will deliver your dream home.
Our kitchen was the first major remodel job in our house. We shopped around and spoke with several design and contractor businesses before working with Westside Remodeling. We are happy that we did.
Areas Of Satisfaction - I was most satisfied with their follow through.
Areas Of Satisfaction - I am most satisfied with the carpenter, how much he worked to resolved issues and the high quality craftsmanship he provided.
Lead Source - I heard about them through research online.
Westside remodeling did a fantastic job for us and I would highly recommend them to anyone!
Areas Of Satisfaction - We got what they promised, thats a lot nowadays
I had two bathrooms completely gutted and redone. Westside Remodeling did an awesome job! Workmanship and materials are outstanding. They were professional and kept the job site clean. I'm extremely happy with the results and love my new bathrooms. Since I only have two bathrooms, they did the work sequentially, starting with my guest bathroom. The guest bathroom was completed per the agreed-upon schedule. The master bathroom followed and the scheduled ended up slipping several weeks, which was a little frustrating since by that time I really tired of the construction. But I am still delighted with the end result and would absolutely recommend Westside Remodeling.
Areas For Improvement - Adhering to schedule.
Areas Of Satisfaction - Workmanship is outstanding. I especially love the tile work.
Lead Source - Angie's List.
They did a fantastic job of bringing our dreams to reality.
Areas Of Satisfaction - I was most satisfied with their workmanship.
Lead Source - We were a walk in.
Areas Of Satisfaction - Our lead carpenter and his assistant were always personable and happy to accommodate us with our concerns, even after the project was complete.
Additional Comments - Our first experience with Westside Remodeling was when they did a partial remodel of our kitchen about ten years ago. We have had other contractors for other projects and no one performed or had the expertise that they did. They were all so pleasant and happy to accommodate us. When their day was done, they cleaned up so well, no nails , screws or pieces of anything on the floor, a concern since we have a pet and grandchildren roaming around! So, it was only fitting that we had them back to complete our kitchen remodel , which we should have done in the first place! It is beautiful. We have learned over the years , you get what you pay for. You may pay a little more but you get quality workmanship.
Really nice team of professionals to work with. Alana was great with design ideas and emotional support, Christian was a helpful, knowledgeable and enthusiastic project manager, and all the subcontractors were polite and willing to to take the time to answer my questions. My kitchen is transformed and I now enjoy working in the space.
Areas Of Satisfaction - they were always willing to work with my ideas and needs.
Areas Of Satisfaction - The quality of the work was the most satisfying.
Lead Source - I am a return customer.
Great job by these guys. Quick, professional, and we love the results.
Areas Of Satisfaction - Communication and quality of workmanship.
I have never worked with such an awesome staff as westside was. I would more than most likely use them again for future projects. thank you west side :-)
This was our first major remodel, and we were delighted with our experience with Westside Remodeling from start to finish. We had a clear idea of what we wanted, and Alana's knowledge and experience helped us to translate this into reality. The construction project itself went very smoothly - the crew were friendly and courteous, and we were impressed with the craftsmanship. Overall, we are very happy with the results and will definitely return to Westside Remodeling with our next project.
Areas For Improvement - Not at all. Westside Remodeling provided detailed plans and contracts so we were well prepared with what to expect, and they executed everything according to those plans. We have had one or two very minor adjustments needed since construction finished, and they have dealt with those very quickly.
Areas Of Satisfaction - So many stories about remodel projects we heard from friends were fraught with problems about scheduling, falling behind, and not getting the work completed properly. We didn't have any of those concerns or problems - we probably could have done this more cheaply, but we feel that Westside Remodeling were great value for money as they took care of everything.
Lead Source - We found them online. I would typically be wary of finding any kind of service this way (we prefer personal recommendation where possible), but their reviews from previous customers were so good that we decided to check them out - and I'm glad that we did!
Areas Of Satisfaction - Greg was really fantastic, very professional, and a really nice guy. He was a pleasure to work with. He was polite, always kept me informed as to what was going on, and he was on schedule the whole time.
They provided excellent work and we are very happy with our new kitchen.
Areas Of Satisfaction - We were satisfied with everything.
Lead Source - Our neighbor used them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Westside Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys