After vetting West Pro, and meeting with their salesperson, we felt quite comfortable proceeding with our window replacement project. So glad we chose Wes Pro as a contractor!

The workers were friendly and efficient, worked hard, quality work, and got the job done in a short amount of time.

I feel like I get a straight answer and that selling me something isn't the most important factor. Professionalism is apparent from the very first contact to the completion of the project. Everyone is knowledgeable and well trained, but never arrogant or condescending...the complete opposite of the door to door outfits, large or small, that swarm after large hail events. There's a whole lot that can go wrong when unjustified insurance claims are made or claims aren't backed up with the best documentation and evidence (including negative impact to policies just for making a claim, even if it is denied). Westpro got me out of a mess with one of the door to door outfits about 5 years ago and served me well through a second major hail event as well as a recent problem with my sister's insurance that wanted to cancel a policy unless she paid for a new dwelling roof. Westpro actually helped me convince the insurance company that it wasn't needed and limited the new roofing to just a detached garage that was in bad shape. This is why I am likely to use them someday for other services (hoping I escape another hail storm requiring a new roof).

The sales portion and the work portion of the process went very smooth. The collection part of the process was bumpy.

The whole process

Whole team is a pleasure to work with. I consulted them again for my siding project after installing my roof, which speaks to my trust and satisfaction in their work. I will continue to utilize them for any areas of their expertise and recommend to others.

My primary interactions were with Diego Villalón and Luke Cross who were professional, friendly, and effective communicators

Great customer service. Very responsive.

They were helpful. From the very start through the whole process. They were complete. They answered all our questions throughout the entire job with our new roof and window installation.

I am evaluating what they have done here. I had an entryway gutter and a gutter filter installed, and WestPro did it. I was satisfied through two snows storms, and there was nothing extremely heavy and no down pouring rain. I didn't get any icicles, and that is why I had it done.

The company does an exceptional job of protecting your plants and bushes and does the same with clean up. Also, good communications.

Everything was done in a timely and professional manner. The sales representative came to the house and took his time to explain all the procedures and went over the materials one needed to decide upon. Everything was very straight forward. Thank you WestPro.

The door was exactly as ordered, installed in the specified timeline, perfectly installed , and friendly, personable, knowledgeable salesman and workers

Additional Comments

Additional Comments - I highly recommend this company. Their work ethic was great. I was kept up to date as the process progressed. The job looked and felt great. I have no complaints.

All of the staff was personable, friendly and informative!

Additional Comments

Additional Comments - I would definitely recommend them, everyone was great!

They did a great job!

Areas Of Satisfaction

Areas Of Satisfaction - If nothing else, your communication, professionalism and organization made this job feel worth the very high price point.

The whole procedure was quick-from the initial visit to provide a quote to the actual work done. But it was extremely professionally done and I am very satisfied with the results. I had a skylight replaced and that always causes worry about a potential leak in the roof. But they knew what they were doing!

Recognized Excellence

Recognized Excellence - Patrick is always kind and professional. He has taught me a lot about the roofing industry.

Good communication up front, but poor follow up and wrap up. They ordered the wrong skylight for us and left it

A very professional group of people!

Recognized Excellence

Recognized Excellence - Ariana the office manager is terrific! Friendly, professional and extremely helpful. Bennett and Dominic were also very helpful. The work crew were impressive— arrived early, went right to work and did a great job with the roofing and cleanup.

Recognized Excellence

Recognized Excellence - Ariana, Office Manager, is a true asset to this organization. She is professional, friendly and very helpful. A delight to work with. Bennet was also knowledgeable and very helpful, as was Dominic

Areas For Improvement

Areas For Improvement - After working a long day in high heat, the crew was unable to start one of the company trucks due to a dead battery. Fortunately, I had jumper cables and was happily able to assist. PLEASE put jumper cables in all your trucks! The crew should not be delayed in leaving a job site.

Areas Of Satisfaction

Areas Of Satisfaction - The work crew was amazing. The project managers were helpful and as mentioned above Ariana, Office Manager is amazing.

I received excellent treatment from the beginning of the process with Andy all the way up to the last person I spoke with, Patrick. They were excellent at keeping me informed of the timelines. I am very happy with the work they did. I could not have had better service.

Be very clear with any expectations and be aware that it is difficult for management personnel to be fully engaged and transparent in dealing with their clients. If you project has any complex issues be certain to ask lots of questions and keep oversight tight.

Great job