They got the job done between snows and did a fantastic job. Everyone was courteous and very professional.
Safe - They cleaned up every day before leaving for the day.
I was referred to WestPro by a friend and they were great. Took care of all the details, worked with the insurance and arranged remove and re-installation of the solar. No complaints at all.
Quality Of Materials - Went with a GAF Class 4 roofing, so it is hail proof and lowered my insurance bill!
While we had a few communication issues, jobs was completed, work is exceptional, and foreman was very responsive to issues!
Recognized Excellence - Estimate person and the follow up person
Additional Comments - Would recommend to others
Recognized Excellence - All the guys that came out were extremely excellent at their work
Areas Of Satisfaction - Excellent customer service
Additional Comments - Best crew ever thank you
Recognized Excellence - Installer was excellent
Additional Comments - Very fast, very clean and very quite
Sales Knowledge - He was very helpful in picking the color.
Recognized Excellence - I would recognize the salesperson for their exceptional service.
Additional Comments - I am overall satisfied with the experience with WestPro.
WestPro was accommodating in working on the schedule for Sping time installation in the mountains. The work progressed as scheduled with appropriate “fixes” as required after reviews.
Communication - They did an excellent job communicating.
Areas Of Satisfaction - The finished project is Awesome.
Additional Comments - Easy to work with.
WestPro had great service They were very responsive, friendly, and the build quality was great.
I thought Asher, Justin and Patrick were great and helped me out. They came through and went above and beyond.
Quality of the end product was good; customer service was rough.
Everyone was professional and skilled, roof went on perfectly.
I did a lot of research on who I should hire. I am a recent widow and don't like being taken advantage of, and they were on top of their game the whole time and made me and my family feel comfortable in every way that they could with them working on my property through the whole process!
WestPro is a really good company and was always on time. They are really helpful every single step of the way. From the initial walkthrough to the move-in to the finished product walkthrough, they were great.
They are an outstanding company!
WestPro was great. Very helpful, solved the problem and the employees went above and beyond to help me make sure it doesn't reoccur.
I had a great experience with them. Jordan was so honest and likable. And he started out with such great service that I kept going with them (over other companies).
Excellent organization from top to bottom. Will look to use again for future projects.
We have called a few people and we had no shows, miscommunication, and these ladies and gentlemen were here on time everyday. Sales person was courteous and everything went just the way she said it would. They left a ladder for the inspection and I have grandchildren that live with us and they are very rambunctious. Called and asked about the ladder because they would climb, knock over or try to do something dangerous. They were over and took it down for me ASAP.
I thought the workers did a great job.
Recognized Excellence - From my initial contact to the final walk through, I've been very satisfied with this experience. Each contact was both informative and professional. They all deserve recognition for their exceptional service.
Areas Of Satisfaction - WestPro exceeded all of my expectations.
Additional Comments - Everyone's statements online were positive and great and that's why I used them. Ive been in the construction business for 23 years and we go through many roofers. WestPro was great and really exceeded our expectations! They really shocked me with their work. I was very pleased with them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of WestPro as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys