Areas Of Satisfaction

Areas Of Satisfaction - WestPro met or exceeded my expectations with their communication. I didn't expect the constant contact they had with me through email and phone calls. That was a nice surprise.

I was pleased with everyone, from the salesperson to the project manager, and the roofers. Everyone was friendly, professional and kept communication lines open.

Areas Of Satisfaction

Areas Of Satisfaction - The crew went above and beyond. They worked really hard. I was very impressed with them.

Additional Comments

Additional Comments - I was very happy with WestPro.

They finally got the shingles and got it on. Someone just came buy a few minutes ago, and I gave them approval that it was okay. The only thing wrong was I had to have a tarp over my roof about a month ago and the wind blew it up which let snow get under it and water got into my garage.

From sales to installation all went very well.

Areas Of Satisfaction

Areas Of Satisfaction - Clean up was great.

Recognized Excellence

Recognized Excellence - Patrick, Sean and Jeremy were all outstanding and the roof/gutter teams were fantastic!

Westpro Longmont was top notch and so very professional. From day 1 until the final walkthru, this project was easy. We have used many other contractors, and all paled in comparison to the quality work and excellent communication provided by Robert, Justin, Bennett, Ysosceles, and Kelvin! While there are more people involved in our project that I didnt name...Thank you too.

Areas For Improvement

Areas For Improvement - None! Met them all.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work provided by Ysosceles and Kelvin was top notch craftsmen quality work. Justin and Bennett did everything possible to ensure the project met our specifications and our satisfaction. Well done everyone!

The team at WestPro was very professional throughout the process and extremely helpful in identifying the right solution for our needs. They installed our James Hardie side and it looks great. We love how it came out!

Communication

Communication - They were great at communication and set expectations throughout

Quality Of Materials

Quality Of Materials - The materials are great and it looks great

Additional Comments

Additional Comments - I would recommend them to others

Areas Of Satisfaction

Areas Of Satisfaction - Ease of getting the roof on and expertise in addressing roof ventilation issues. We feel that we got a top rate job not just a reroof!

Sales Knowledge

Sales Knowledge - It's been so long I've forgotten, but the young woman who sold me the contract and the man who managed the workers and oversaw any concerns I had both provided superior, professional service.

Additional Comments

Additional Comments - I would recommend your company to anyone looking for siding.

Natalie V. was fantastic at showing us all of the alternatives and making recommendations with respect to shingles and siding as well as calmly answering our many (too many :-) questions. Project Managers Bennett S. (for roofing) & Justin R. (for siding) were always keeping us informed with respect to progress. They also handled our many questions (and too many special requests) in a respectful and professional manner.

Communication

Communication - Natalie V. was fantastic at showing us all of the alternatives and making recommendations with respect to shingles and siding as well as calmly answered our many (too many :-) questions. Project Managers Bennett S. (for roofing) & Justin R. (for siding) were always keeping us informed with respect to progress. They also handled our many questions (and too many special requests) in a respectful and professional manner.

Professional & Organized

Professional & Organized - All questions (and too many special requests) were handled in a respectful, organized, and professional manner.

Areas Of Satisfaction

Areas Of Satisfaction - Eric B. tenaciously questioned my insurance company when & where he saw an item they did not properly cover.

They got the job done between snows and did a fantastic job. Everyone was courteous and very professional.

Safe

Safe - They cleaned up every day before leaving for the day.

I was referred to WestPro by a friend and they were great. Took care of all the details, worked with the insurance and arranged remove and re-installation of the solar. No complaints at all.

Quality Of Materials

Quality Of Materials - Went with a GAF Class 4 roofing, so it is hail proof and lowered my insurance bill!

While we had a few communication issues, jobs was completed, work is exceptional, and foreman was very responsive to issues!

Recognized Excellence

Recognized Excellence - Estimate person and the follow up person

Additional Comments

Additional Comments - Would recommend to others

Recognized Excellence

Recognized Excellence - All the guys that came out were extremely excellent at their work

Areas Of Satisfaction

Areas Of Satisfaction - Excellent customer service

Additional Comments

Additional Comments - Best crew ever thank you

Recognized Excellence

Recognized Excellence - Installer was excellent

Additional Comments

Additional Comments - Very fast, very clean and very quite

Sales Knowledge

Sales Knowledge - He was very helpful in picking the color.

Recognized Excellence

Recognized Excellence - I would recognize the salesperson for their exceptional service.

Additional Comments

Additional Comments - I am overall satisfied with the experience with WestPro.

WestPro was accommodating in working on the schedule for Sping time installation in the mountains. The work progressed as scheduled with appropriate “fixes” as required after reviews.

Communication

Communication - They did an excellent job communicating.

Areas Of Satisfaction

Areas Of Satisfaction - The finished project is Awesome.

Additional Comments

Additional Comments - Easy to work with.

WestPro had great service They were very responsive, friendly, and the build quality was great.

WestPro was responsive, quick, and did an amazing job.

I thought Asher, Justin and Patrick were great and helped me out. They came through and went above and beyond.

Quality of the end product was good; customer service was rough.

Everyone was professional and skilled, roof went on perfectly.