They professionally replaced my roof every step of the way throughout the whole project. What impressed me the most was that there was no payment at all until they started the work.
I am likely to recommend WestPro to a friend because they are professionalism incarnate.
WestPro was professional, organized and answered all my questions and pricing was great!!
Dallas Leitz made the process so easy and he was so nice! Everyone always responded to my emails and requests.
From start to finish, incredible job.
Completely professional, quality job. Great communication no problems will always recommend them.
I enjoyed the team I worked with - everyone from the office people to the Project Consultant. The installers did a great job - the finished work is beautiful.
Diego and Zack were great to work with and the quality of the work of shingle and gutter installation crews looks good.
A bit more careful in work area
WestPro was easy to work with. No high pressure, back and forth discounts, just one, fair price.
Help with insurance claim
Everyone was very helpful through the whole process. Even when a need to reschedule arose,the response was helpful and flexible.
Really pleased with the siding repairs and objective advice we received. Inadequate flashing that was installed by the original builder forced us to replace a small section of shingles, which we had not anticipated when scoping out the job. Luke Cross handled the setback in the most professional manner possible, and my wife and I were pleased with the outcome.
Very knowledgeable and professional. Followed through with project and was done in a timely manner.
I really liked Bennett, the head of the project that was being completed.
After vetting West Pro, and meeting with their salesperson, we felt quite comfortable proceeding with our window replacement project. So glad we chose Wes Pro as a contractor!
The workers were friendly and efficient, worked hard, quality work, and got the job done in a short amount of time.
I feel like I get a straight answer and that selling me something isn't the most important factor. Professionalism is apparent from the very first contact to the completion of the project. Everyone is knowledgeable and well trained, but never arrogant or condescending...the complete opposite of the door to door outfits, large or small, that swarm after large hail events. There's a whole lot that can go wrong when unjustified insurance claims are made or claims aren't backed up with the best documentation and evidence (including negative impact to policies just for making a claim, even if it is denied). Westpro got me out of a mess with one of the door to door outfits about 5 years ago and served me well through a second major hail event as well as a recent problem with my sister's insurance that wanted to cancel a policy unless she paid for a new dwelling roof. Westpro actually helped me convince the insurance company that it wasn't needed and limited the new roofing to just a detached garage that was in bad shape. This is why I am likely to use them someday for other services (hoping I escape another hail storm requiring a new roof).
The sales portion and the work portion of the process went very smooth. The collection part of the process was bumpy.
The whole process
Whole team is a pleasure to work with. I consulted them again for my siding project after installing my roof, which speaks to my trust and satisfaction in their work. I will continue to utilize them for any areas of their expertise and recommend to others.
My primary interactions were with Diego Villalón and Luke Cross who were professional, friendly, and effective communicators
Great customer service. Very responsive.
They were helpful. From the very start through the whole process. They were complete. They answered all our questions throughout the entire job with our new roof and window installation.
I am evaluating what they have done here. I had an entryway gutter and a gutter filter installed, and WestPro did it. I was satisfied through two snows storms, and there was nothing extremely heavy and no down pouring rain. I didn't get any icicles, and that is why I had it done.