Everyone was very helpful through the whole process. Even when a need to reschedule arose,the response was helpful and flexible.

Really pleased with the siding repairs and objective advice we received. Inadequate flashing that was installed by the original builder forced us to replace a small section of shingles, which we had not anticipated when scoping out the job. Luke Cross handled the setback in the most professional manner possible, and my wife and I were pleased with the outcome.

Very knowledgeable and professional. Followed through with project and was done in a timely manner.

I really liked Bennett, the head of the project that was being completed.

After vetting West Pro, and meeting with their salesperson, we felt quite comfortable proceeding with our window replacement project. So glad we chose Wes Pro as a contractor!

The workers were friendly and efficient, worked hard, quality work, and got the job done in a short amount of time.

I feel like I get a straight answer and that selling me something isn't the most important factor. Professionalism is apparent from the very first contact to the completion of the project. Everyone is knowledgeable and well trained, but never arrogant or condescending...the complete opposite of the door to door outfits, large or small, that swarm after large hail events. There's a whole lot that can go wrong when unjustified insurance claims are made or claims aren't backed up with the best documentation and evidence (including negative impact to policies just for making a claim, even if it is denied). Westpro got me out of a mess with one of the door to door outfits about 5 years ago and served me well through a second major hail event as well as a recent problem with my sister's insurance that wanted to cancel a policy unless she paid for a new dwelling roof. Westpro actually helped me convince the insurance company that it wasn't needed and limited the new roofing to just a detached garage that was in bad shape. This is why I am likely to use them someday for other services (hoping I escape another hail storm requiring a new roof).

The sales portion and the work portion of the process went very smooth. The collection part of the process was bumpy.

The whole process

Whole team is a pleasure to work with. I consulted them again for my siding project after installing my roof, which speaks to my trust and satisfaction in their work. I will continue to utilize them for any areas of their expertise and recommend to others.

My primary interactions were with Diego Villalón and Luke Cross who were professional, friendly, and effective communicators

Great customer service. Very responsive.

They were helpful. From the very start through the whole process. They were complete. They answered all our questions throughout the entire job with our new roof and window installation.

I am evaluating what they have done here. I had an entryway gutter and a gutter filter installed, and WestPro did it. I was satisfied through two snows storms, and there was nothing extremely heavy and no down pouring rain. I didn't get any icicles, and that is why I had it done.

The company does an exceptional job of protecting your plants and bushes and does the same with clean up. Also, good communications.

Everything was done in a timely and professional manner. The sales representative came to the house and took his time to explain all the procedures and went over the materials one needed to decide upon. Everything was very straight forward. Thank you WestPro.

The door was exactly as ordered, installed in the specified timeline, perfectly installed , and friendly, personable, knowledgeable salesman and workers

Additional Comments

Additional Comments - I highly recommend this company. Their work ethic was great. I was kept up to date as the process progressed. The job looked and felt great. I have no complaints.

All of the staff was personable, friendly and informative!

Additional Comments

Additional Comments - I would definitely recommend them, everyone was great!

They did a great job!

Areas Of Satisfaction

Areas Of Satisfaction - If nothing else, your communication, professionalism and organization made this job feel worth the very high price point.

The whole procedure was quick-from the initial visit to provide a quote to the actual work done. But it was extremely professionally done and I am very satisfied with the results. I had a skylight replaced and that always causes worry about a potential leak in the roof. But they knew what they were doing!

Recognized Excellence

Recognized Excellence - Patrick is always kind and professional. He has taught me a lot about the roofing industry.

Good communication up front, but poor follow up and wrap up. They ordered the wrong skylight for us and left it

A very professional group of people!