We were pleased with them.
They were very professional, and the installers were excellent and very cooperative and clean and respectful to the homeowner.
The entire process from the estimate, subsequent questions I had all the way to the actual installation was very professionally handled . All of the folks that I dealt with were friendly and very helpful. My phone calls were always returned promptly. The went the extra mile in making sure that the unusual framing around my windows was matched correctly. I highly recommend Weber Windows and especially the Marvin Fiberglass windows. They are the only company that I will call for the remaining windows in the house that will be replaced.
Areas Of Satisfaction - The ease of getting it all done.
Current Referrals - Everyone.
Additional Comments - They installed side lights on a front door. Everything is satisfactory.
Areas For Improvement - They didn't really fall short of my expectations.
Areas Of Satisfaction - I love the windows. They look amazing.
Recognized Excellence - Sam and the installers did a wonderful job. Everybody did a wonderful job.
The staff at Weber Windows were professional in removing and installing the windows. The supervisor also came to our home to make sure everything went well, which was a nice touch.
Only disappointment is we want more windows and sam hasn’t scheduled for that. Love sam
Areas Of Satisfaction - The service, installation and windows are absolutely wonderful
Recognized Excellence - Everyone. The installers were wonderful
Everything went off without a hitch. Weber Windows was priced competitively and did a great job. Much better than dealing with Lowe's or Home Depot.
Areas Of Satisfaction - The crew that did our installation was knowledgable, qualified and cleaned up after themselves.
Areas Of Satisfaction - The crew and the quality of work
Areas Of Satisfaction - Sam was very honest with what we needed and very helpful. The installers were friendly and careful to not damage my house in the process of such a large installation.
Recognized Excellence - Sam was great
From the first phone call to the finishing touches on the windows, the entire team at Weber Windows was professional and courteous. The windows are built very well and the installation went smoothly and they look great!
Areas For Improvement - They exceeded my expectations.
Areas Of Satisfaction - The fit and finish of the installed windows.
They were fabulous and by far the best price and quality workmanship.
Areas Of Satisfaction - I was most satisfied with their price. It was above board the best price. Also their workmanship was really good and everything was hand made. It was by far made the best.
Recognized Excellence - I would like to recognize Sam. He did great, also the installers had a lot more work then they expected and it was hard work that they did excellent with.
Areas Of Satisfaction - I was most satisfied with the contact and professional workmanship.
Recognized Excellence - I would like to recognize Jess and Sam
Everything went well. Excellent service and would definitely use them and recommend them again.
Areas Of Satisfaction - I was most satisfied with their promptness and the quality of their expertise.
Recognized Excellence - I would like to recognize them all. They were all amazing.
It was a very nice experience.
Areas Of Satisfaction - It was a very nice experience.
Recognized Excellence - Sam and the installation crew provided exceptional service and were very nice.
Repeat Business - If we have a project in their space, we will definitely use them again.
WORK SCOPE:Many wood windows had to be replaced and several others required professional attention. Hardware and screen upgrades were also performed on a few of the older remaining windows.PROJECT HISTORY:During the early stage of selecting our window replacement contractor one major criteria was, can the original look of the window replacements be preserved. Since we had prior experience with Weber Windows and assured that our original look would be preserved we signed the work contract. Every part of the project was done professionally and with great attention to detail. The work scope was completed on time and at the stated cost. Mr. Weber was often present and was concerned with our satisfaction as the work progressed and after it was completed.
It was good job for a fair price.
Areas Of Satisfaction - I was most satisfied with the efficiency of the way the job was done.
Recognized Excellence - I would like to recognize Jeff.
Areas Of Satisfaction - I was most satisfied with their professionalism.
Recognized Excellence - Everybody was wonderful.
I give them an unqualified recommendation to any friend or neighbor who is considering replacement windows.I am a repeat customer. 10 years ago, Jeff and the Weber Windows team installed 14 premium vinyl replacement windows for us. Jeff and his team exceeded expectations for product quality, installation, and after-sale service. My wife and I were so pleased that when we contracted last Spring to buy a different house, we got in touch with Jeff to replace the original builder-grade windows.We bought the ProVia "Endure" windows. They have very good air infiltration specs, and we had a good selection of energy-saving glass packages to choose from. The Weber crew put the new windows in about a month ago. Jeff and Carole paid us an on-site visit during installation, and he called me a couple of weeks after the install to get my feedback. He always asks, "How did we do? Is there anything we can do better?" They have refined their installation process since last time...better caulk and foam materials and a very nice finished look. The crew protected our carpets with drop cloths during installation, and they cleaned up thoroughly leaving behind only the new windows.
Installation Crew - They arrived on time on both scheduled days. They stayed on task, and they worked well as a team. They protected our carpets with drop cloths during window removal. They let me know when they were going to break for lunch, and they returned promptly. They answered my questions fully, and they cleaned everything up at the end of both days.
Problem Resolution - We did not have problems. I had a question about adjustment of the new windows, and the installation crew answered to my satisfaction. Jeff Weber followed up with a phone call to make sure everything was OK (it was).
Areas For Improvement - Exceeded expectations.
Areas Of Satisfaction - Pre-sale communication, explanation of pros and cons of various options, attentive to and respectful of our budget constraints.
Recognized Excellence - Our installation crew was great. They did a very professional install. And, of course, Jeff and Carole.We are repeat customers. I was very pleased with every aspect of the window install in our prior home. Jeff and his team have taken it to the next level in the 10 years since. They are very responsive and very eager to integrate what they learn for continuous improvement.
Repeat Business - Jeff and I discussed replacing our back door, which doesn't seal well. He suggested that for our house and our budget, a good replacement door from a big-box retailer would be fine. I appreciate his candor.
Weber Windows did a great job! The installers were very professional and did a wonderful job.
Areas Of Satisfaction - I was most satisfied with the attention of the installers and Jeff from Weber Windows. Jeff was very attentive and made sure everything was the way it was supposed to be.
Current Referrals - I already gave Weber Windows information to someone.
Recognized Excellence - I would like to recognize the two installers and Jeff from Weber Windows for their exceptional service.
Repeat Business - Eventually, I would like to replace a door and maybe a window.
I have used their services 3 times and each time the level of quality and service has been outstanding. Highly recommend.
I would recommend Weber Windows to all of my friends!
Areas Of Satisfaction - I was satisfied with the timely installation!
Recognized Excellence - The owner and 2 installers
Areas Of Satisfaction - The timely completion
Recognized Excellence - I would like to recognize the owner Jeff for his exceptional service!
Our experience with Weber Windows was top notch. No pressure in making our decisions and the staff worked with us to make sure the style and color would best fit with our house.
Areas Of Satisfaction - Sam our sales rep did not pressure us in anyway. I love the quality of the windows and how easy they are to operate.
Recognized Excellence - Sam and Jeff.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Weber Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys