The material supply issues required us to "settle" with available choice options, otherwise certainly agree to recommend to others.
Builder Professionalism - Terry Steinman was attentive, instructive and guided us every step of the way.
Contact - I drove past the Wausau Homes complex near Wausau for years and it just made sense in Wisconsin to get it done that way so it could be built during the winter, inside.
Differentiating Factors - He knows the area where we built. His subcontractors are dependable. We trusted him.
Differentiating Factors - Wausau Homes Medford were on top of everything. People were courteous and clean. It was very professionally done. I was very happy with everything.
Areas of Improvement - Wausau Homes Medford did a very good job. They were great. This is the best experience I have had. This is my second home.
Additional Comments - Carry and Jason were just wonderful throughout the entire experience. Carry on the design and Jason on the building were super to work with. Questions were addressed right away. It was a great experience.
Attentive, responsible, timely. They were right on target with their plans from day one. We moved in one week later than anticipated (Dec 6) from their intended date in March. The crews were pleasant and professional; did their jobs in a timely manner, for the most part. There were a few supply chain issues but everything went off as planned. Their follow-up is on point. Jason & Jeremy are a very good outside- inside team; both doing their jobs well. Jason kept the job site moving forward and Jeremy ALWAYS responded to needs or questions. Well done.
I have already recommended them to several folks!
Differentiating Factors - Responsiveness when called, texted, or emailed. Absolute honesty even on the tough changing landscape of building and materials currently.
Additional Comments - Crazy how many decisions there are to make even when much is pre-planned. And yet Terry Steinman was very easy to work with!
The build was fine until the end, items still need to be completed, both kitchen faucets are faulty, one leaked water all over my basement and you are not standing behind the product, Jeremy did not handle it well.
Very responsive. Communicates great and subs all speak very highly. Our cabinet make was also very impressed at the blue prints and note displayed on site,, very neat and clean site for him to work.
Schedule - Moved in 2 weeks earlier than target. Even in today's environment and supply issues. Impressive.
Builder Professionalism - Beyond expectations. Again, way better than today's "normal" business professionalism. Best ever
Crew Professionalism - All
Contact - Exploring option for our new home
Source - Drive past wausau homes factory
Differentiating Factors - Organized, communicates well, has integrity. Does what he says he will.
Additional Comments - First time building. Wanke made it seem easy and we love the home.
Overall we really like our home. There are a few things we will share that would make the home even better.
Crew Professionalism - All were definitely courteous. The gentleman who put in the master bathroom mirrors was very nice about showing us the problem with the medicine cabinets I had chosen, and together we figured out a way to solve the problem. He was extremely patient with us!
Contact - We were living in a Wausau Home that my daughter and her husband had built in 2002, in Greenwood. Also my mother and brother had Wausau Homes, many years ago.
Differentiating Factors - We didn't contact any other builders. We met with Terry Steinman, of Wanke Builders. Terry does a very good job of explaining how the process works and the different options we had. Also we spent our winter in AZ, so it was very nice to have Wanke Builders over-seeing the project. They started building the house itself February 15.
Terry Steinman was excellent to work with from beginning to end. He lays out a plan and sticks to it. He has a good group of contractors that get the job done well and in a timely manner.
Differentiating Factors - They had a schedule and a plan from the beginning on how it would all come together. Other builders don't lay it out like that and i really appreciate good planning.
Additional Comments - Wanke Builders treated me great. I recommend them to anyone considering building a home.
Contact - We’ve been going to the “parade of homes” in Eau Claire, for years. The last few years there was a Wausau home to view. We were impressed with the quality so decided to check it out.
Terry was very knowledgeable, a real go getter, very thorough, quick to respond to texts, great communication, easy to work with, he is a valuable asset to Wausau Homes and I highly recommend.
Contact - Ad in newspaper.
Differentiating Factors - Easy to work with.
Contact - We have been looking at Wausau homes and other builders but we went with Wausau homes
Differentiating Factors - The way they did everything made me want to go with my builder.
From the first phone conversation with our builder Wanke Builders it was a A+ experience. Never once did we feel uncomfortable asking questions or making changes throughout our design process. Terry was in constant contact with updates, questions to confirm our desires and needs and extremely helpful in our selection process of styles and design options. They made the whole process zero stress and everything one would want in building a home.
Builder Professionalism - Wanke Builders was our builder and was everything one would want from a builder. Extremely courteous and attention to detail was exemplary.
Contact - As a child I always remember driving by the factory in Wausau going up north with my parents and when we decided to start our search we always remembered seeing he model homes on the side of the freeway so they were the first company we thought of and after doing research into their products we knew it was the brand for us.
Source - I was referred to Wanke Builder via our contact with Wausau Homes.
Differentiating Factors - Excellent customer service and interactions with Wanke Builders and Terry. Fantastic working with him.
Areas of Improvement - Looking back at our home build there is really nothing I would want that they did not provide or advise or suggest. Just a great experience.
Differentiating Factors - They were easy to work with and we got started right away.
Differentiating Factors - I wanted it on a cement slab
As a preferred flooring subcontractor for Wausau Homes Medford, I have watched the Wausau Homes process for years and worked with many happy new home customers. When we decided to build a new home last year-choosing a home builder was relatively easy. Designing our custom home was enjoyable--Terry was quickly able to take our ideas and generate renderings and 3-D views, making it much easier to visualize what our home would look like. Watching this home being erected on set day in June was rather remarkable to watch. We couldn't be happier with our new Wausau Home--it truly is home.
Contact - Existing relationship with Wausau Homes Medford as a subcontractor
We cannot say enough good things about the exceptional customer service we received from WH Medford. It was a rare day that one trade or another was not at the site. Someone from WH Medford was on site almost daily also. Everything was well organized and anytime we had a question we got answers immediately.
Builder Professionalism - Always.
Crew Professionalism - All of the trades were very nice and friendly. They all commented how much they like working for WH Medford. To us this means that not only are they good to their customers, but also to the people they employ.
Builder Satisfaction - Terry and Jason are just excellent people and great to work with.
Contact - We knew several people who have built with WH, some 10+ years ago. They are all still very happy with their homes. This speaks to the quality of the product. In addition we liked that the Medford office is close to our build site, we felt that they would (and they did) have good relationships with the local trades.
Differentiating Factors - Quality product and location of builder
Additional Comments - We are just really happy with our experience. Most people have nightmare stories about building, we are very grateful we are not one of them.
Contact - Was referred by someone i know. They mentioned how easy the process was which was a big positive.
Source - I visited 3 houses that were done by Wanke Builders/Wausau Homes. Family friends. They all had good things to say.
Differentiating Factors - Timing. House was up and move in ready in just over 3 months. Ease of picking out various items for the house. The Wanke Builders showroom condensed everything down and allowed us to select most of the options (shingles, siding, cabinets, fixtures, etc) in a few hours where normally that would have taken weeks or even months.
They absolutely want you to be satisfied!
Builder Professionalism - Always willing to listen and understand what I wanted with my design. Was patient when I wanted to make changes!
Builder Satisfaction - They go above and beyond!
Contact - Second home with Wausau Home! Satisfaction with our first home.
Differentiating Factors - On time!!! Guaranteed price!! No surprises....
Additional Comments - Would highly recommend the Team at Medford- Wausau Homes to build your home!
Differentiating Factors - willing to work with me extensively to get what I wanted
Absolutely would recommend them to build your home!
Builder Professionalism - Awesome to work with! Very patient!!!
Crew Professionalism - All contractors were courteous!
Satisfaction - We are so thankful we choose Wausau Homes!
Builder Satisfaction - Kudos to Jason and Jeremy!!!
Contact - This was our second home with Wausau! They know how to make it happen and keep things rolling!!!
Differentiating Factors - No hassle!!! Easy process!!!
Additional Comments - We’re just so happy we went with Wausau Homes! Jason W & Jeremy professionalism was exceptional!!!
Final Design - Happy that we were able to reflect our personality into the design of the house.
Builder Satisfaction - Terry was a pleasure to work with! Would recommend Wanke Builders and Terry!
Additional Comments - We would build again! Thank you, love our home!
Builder Professionalism - They were very professional and courteous. 5 plus
Crew Professionalism - They were awesome. 5 plus
Satisfaction - 5 plus for the overall quality of my home.
Differentiating Factors - Personality and cost set them apart from other builders.
Additional Comments - They build an excellent product. It is very reasonable and inexpensive to live in. The daily expenses are reasonable. It is a well-built home and I recommend them highly.
They were super easy to work with. They were professional and timely.
Contact - Their reputation preceded them. They offered the convenience of picking everything out in one spot. The bottom line is that they were just so easy to work with and it was a great collaborative project.
Differentiating Factors - The professionalism and ease of working with them. They really go above and beyond.
Additional Comments - They just really made it a wonderful and easy process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wausau Homes Medford as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys