Working with Jed at Wausau Homes was great. Easy to communicate with and always very personable. My wife and I were 4 hours away from the build site and Jed made it feel like we were on site almost every day.
Quote Match - Even with the build being in the middle of Covid-19, things remained at quoted prices.
Builder Professionalism - Jed met my expectations and beyond.
Contact - I knew the reputation of Wausau Homes and i really like how the building process worked. Knowing that the house was not going to be built in the outside elements is a huge plus.
Differentiating Factors - The biggest thing that sets Wausau Homes apart form other builders is the build process. Having the house built offsite and then being delivered and set on site is the best quality. Not having the build exposed to the weather week after week is very assuring.
Additional Comments - If we would ever build another house, Wausau Homes would get the first call. If we built in Mercer again, Jed is on the top of the list.
We are thoroughly enjoying our new custom home! Great experience! Thank you!!
Yes! This home is beautiful. We’re very satisfied with both the process and product.
Assuming this survey will help reinforce both what was done well and what could’ve been better, there are explanations/qualifiers within the comments for specificity. We’ve given some details where improvements might be considered in order to help.
Final Design - Yes, most of what we attempted to create turned out as hoped! We appreciated the chance to work with our builder to create the design we envisioned. He was an excellent listener and was able to transform our ideas into reality as well as trying some new things such as the Warm Board floor panels and the dog bath. Now that we’re in we see a few things we could have done differently. Ridge dormer window sizes, front column/post location, seams in faux beam— these are some specific examples. Hard to foresee these.
Builder Professionalism - Exceeded expectations!
Crew Professionalism - Most workers were very professional and courteous. We observed positive interactions between workers in another home being built by this team before we signed our building agreement. We were so impressed with their work that this factored in our decision to choose this builder. However, We were concerned about the safety of the set crew as they often walked under crane loads. See additional comments (#13).
Builder Satisfaction - Honest and follows The Golden Rule. Always has time to address questions or solve problems.
Differentiating Factors - Communication. Right from the beginning our questions were addressed both punctually and thoroughly. Others left us hanging which we could not get comfortable with. Ability to help us create our own design.
Areas of Improvement - Not the builder himself (Jed Estola). He was - and is - excellent. He is honest, reliable, thorough, available, and we’ve come to understand that he would do the right thing even if no one was watching. He can say ‘I don’t know but will find out’ without any outward indication of discomfort. That is a valuable quality as no one can know everything. I appreciate very much the patience he had with us (me!) as we muddled through the planning process. We were indecisive at times, got derailed by a banker for a long period, and got lost in details over time. Oh, and a pandemic threw some surprises at us but we prevailed nonetheless. Jed was always looking for solutions and kept upbeat. His willingness to be open to our original ideas along with excellent communication landed him the job initially. His integrity revealed itself throughout the process. Even though we were 300 miles away, we had very few worries! We look forward to finishing up those items we have requested be postponed due to concerns for exposure to Covid. And we very much appreciate Jed’s willingness to let us let some time pass for things to settle down before allowing people back in.
Differentiating Factors - Very responsive, great communicater, very eager to do project.
Additional Comments - Overall great experience.
Contact - Quality of the building and shorter construction time
Differentiating Factors - time of construction process
Additional Comments - we love our house
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wausau Homes Ironwood as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys