Theresa was wonderful. She was so helpful with the entire process! She always answered my calls promptly and explained everything. Jamie Price explained all our shingle options and even brought us samples all the way to Forest! Chad and his crew worked from early until it was almost dark that first day. We have a huge roof and they were done in 2 days. Everything was cleaned as if they were never here! Thanks so much! We love our new roof it's so beautiful!
They were all as nice and professional as they could be. They did a good job for me. They kept everything clean, they took a magnet and went back over my yard to get up all the tacks and nails. I really appreciated the good work they did for me.
From beginning to end, Watkins fulfilled all my expectations, their commercial running on local TV channels is accurate and truthful. The contractor they recommend to do prep work (soffits, fascia, painting, etc.) before the shingles were installed did a great job, also. I'll recommend Watkins for any roofing work you need, as I expect their insurance repair work (hail, wind, etc.) is as timely and well-done.
Overall a very friendly, profession, worth the money company. There are always issues but Watkins work or resolve any and all issues.
great people - they know their business - would use them again.
We give two thumbs up for Watkins! They delivered on what they said they would do and did not go over the quoted price. The sales person and installation supervisor were personable, knowledgeable and professional. The sales person did not try to oversell what we wanted. The installation supervisor kept us updated throughout the installation process. The installation crew arrived early, stayed late and cleared debris as the work progressed. The Watkins staff kept us informed throughout the entire process and contacted us after completion to make sure we were satisfied with the work. Watkins delivered outstanding customer service, superior workmanship and quality roofing for us. We most definitely got what we paid for.
They were very professional and top notch.
We are very pleased with all of the work Watkins Construction provided.
THEY WERE PROFESSIONAL, COMPLETED THE JOB IN A TIMELY MANOR, CLEANED UP AFTER THE JOB!
My roof looks AMAZING!!!! Watkins Construction is extremely professional and knowledgeable. The crew that came to my home arrived that morning early and were done mid-afternoon and when they were completed installing my beautiful new roof they cleaned up and left NOTHING, absolutely NOTHING, behind for me to pick up. Clean as a whistle as if they had never even been there. If you need a new roof I highly recommend Watkins Construction. You get what you pay for and I couldn't be happier.
They were very easy to deal with.
Areas Of Satisfaction - I was most satisfied with the time frame. There was a problem, but I talked to Michael about it. I have been satisfied with everything. They did a tremendous job.
Areas Of Satisfaction - I was most satisfied with Watkins Construction's communication.
Areas Of Satisfaction - Everything was perfect! I couldn't ask for a better job.
Installation Crew - They were great! They came earlier than expected and it was great!
Areas Of Satisfaction - They went over everything with us in detail! Everything was great! They sent me pictures from a drone to my cell and I loved that! They have cleaned up so well and haven't found any materials left behind.
They did a great job.
Areas Of Satisfaction - I had a minor problem, not related to the roof, and they came back and fixed it. I was very happy with everything.
Areas Of Satisfaction - Their suggestion of a particular roof color and how well it turned out. Michael Dier-his suggestions were great.
I recommend them highly!
Areas Of Satisfaction - I was most satisfied with Watkins Construction because they were on time. They were here working on my roof exactly when they said they would be.
I am well satisfied with Watkins Construction. I have used them multiple times, and I will use them in the future as well.
We live in an older home that requires frequent repair and maintenance. As a result, we have had a number of contractors and repairmen who have worked on our house and who have performed roof repairs. Without a doubt, Watkins Construction provided us with 5 star service. They had creative solutions to our particular roofing issues, and their craftsmanship was impeccable. They were timely, they were professional and friendly in their demeanor, and their work product was outstanding. We will definitely use them in the future, and we will happily recommend them to our friends and neighbors.
I think Watkins Construction is a great company and they were easy to work with. They did the job very well.
They did everything they said they would do. I would use Watkins Construction again.
I am totally and completely satisfied with Watkins Construction. They were professional. I have already recommended Watkins Construction to three different people.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Watkins Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys