Project managers were great ..stayed on-site and closely monitored roofers work

I own multiple properties and plan to use you guys again. However, I hope this survey prompts someone to reach out to me. The first job you completed for me was excellent, but I have concerns about the second job.

My dish was on a pole in the ground , it was covered but debris was thrown on it bending the dish and puttin it out of focus. A hole was put in the gable vent. The workers were standing on an aluminum awning and in cleanup dropped something on it and put a whole in it. The window air conditioner was covered, but in pulling off the netting ,nails went the vents . I walk with a cane and it wasn't easy for me to go up a ladder and clean it off.

Every step of the way someone was explaining the process and what to expect. Very friendly and efficient people from the estimate to the final inspection.

When. I. Buy. New. Roof. You. First

We have the other half of our windows to replace and will definitely be using Victors !

They did a fantastic job; the work was completed quickly and effectively, and I am delighted with the outcome.

They gave me the best customer service I have ever got in my life. The exceeded my expectations for great customer service.

My home improvement project was completed fast and the email s kept me informed I would call them again that's my best compliment

Make it more affordable.

Attention to detail , workmanship. Very satisfying

I enjoyed working with Michael Rogers and the job supervisor, Evan. They were both very professional and knowledgeable and really cared about doing a good job.

I need a garage door. If I have any other home remodeling projects, I would call Victors.

Like the fact that all went very quickly. All team members were very friendly and respectful. Installers were timely as promised and did a very good job overall cleaning up when done.

The project manager Jose Hernandez was my onsite project supervisor and did a really great job keeping me informed and went above and beyond to ensure the project was finished even thought the day was windy and had some intermittent rain.

Everything was done excellently. I am very proud of it.

Excellent quality & service from the beginning to the end!

I have a window in my ceiling and it was leaking after they came out to repair it. It looks like the used the aluminum on the roof under the window. It looks like they straightened it out with a hammer and reused it. It looks horrible.

I expected some type of refund, not an insult. Out of the $1,500, they said I could have $300 of my money back. I was very insulted. They didn't solve the problem. I had a leak in the drain pipe in the kitchen which was leaking into the basement. They told me it was a roof leak.

It's a sales-first company with poor execution and disregard for the customer's needs.

It is pretty soon afterwards, so it has been so far so good.

Everything went just as they said it would . The cleanup all around our house and even the neighbors yards ( it was a very windy day) was just great.

On time great job 👍 very professional 👏

Victors was very professional, knew what they were doing, and treated me with a lot of respect.

Very efficient and professional company.

Yes I would recommend Victor's. They kept trying to resolve the problem.

I have done a lot of construction in the past few years, and Victors, by far, has been the most pleasant experience.

People would be better served by using a better company.

Victors should really improve and take responsibility for things said by their salespeople. In the end, they gave false information during the sales process, which delayed our decision in the end. Victors should take responsibility and not put it on the client. Their salespeople should be more truthful about what they promise their customers.

The experience from quoting and estimation through installation was positive and professional.

They did a good job, and the workers were good.

The cost can be an issue, but they offer zero percent or no payments until next year. However, you still have to pay for it.

I couldn't believe the number of people that I talked through talking about a situation. I talked to a boss, a concierge and then another boss about my problem. They eventually responded but it was amazing how many people we had to talk to.

Great company

I would highly recommend them. The windows are good quality, and the installers are very professional. They kept everything clean inside and outside.

Pleased with the entire process. Good people in all departments.

Victors delivered as promised in all aspects of the roofing job, from educating us about their process and the materials to giving us a great view of the roof by sharing photos and videos. We were able to see the condition of the roof even though it is a tall Italian home built in 1870. We were able to view the inside of the roofing area and the top of the roof without getting up there ourselves, which was a great experience. We thought the team was very professional. We liked that they wore uniforms, so we knew they were part of the staff. Sometimes crew members are not harmonious, but they worked great together, along with the manager. We needed to get the roof installed quickly before we moved in. They were able to get it done within the first week that we requested it to be done. That was really helpful to us. The salesperson who instructed us on how the work was done really went above and beyond by showing us how the roofing material would look on our garage and showed us multiple shingle colors next to our garage roof so that we felt confident in seeing how it looked in the daylight and helped us make a quick decision in terms of color. I also liked that they were able to come up with places fairly close to us that we could check out the color on other homes to see what it looked like. The salesperson was really great and devoted to us to make sure we liked how the roof ended up. He was confident in the materials and the colors. It was a job well done by everyone.

Regarding if they fell short of my expectations, I would definitely recommend them to anybody else. I felt I was taken care of and educated. I am very happy.

I would highly recommend them!

You should ask a lot of questions. I've never had this done before. It was all new to me. I believed what they were telling me. They didn't tell me things to be aware of. They should bring certain things to your attention. It would give more confidence. I could've put plastic down in the garage before they came out. I should've thought about it, but I still probably would've done it. I had a recommendation from a talk show host that I respected.

Everything was great except the sales push and not getting to the quote faster

I already recommended them to people I know after they started the project.

I thought they did a good job. They were punctual, and they did a decent work. They also did what they said they're going to do. I'm very satisfied with the job.

Everyone was very professional, friendly, and easy to work with. On time, lots of communication, and a job well done!

Awesome job. Had 10 guys on the roof removing shingles and were able to finish in one day even with a couple delays for materials. Great clean up too. Highly recommend!

There would be a caveat concerning the things I mentioned above with my recommendation. I have had 3 roofs installed and this one by far was the best. Looking forward to enjoying many good years from it. Now if I can figure out how to make the gutter guards less work without going on a ladder! Ugg!

They did a very good job!

They were just great in all areas

No pressure consultation to efficient installation.

All persons I spoke to were professional and treated me with respect. Any issues were quickly resolved in my favor.