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Universal Windows Direct of Raleigh
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Reviews 5
Of 5 respondents, 5 left a reviewRecent reviews
Austin W.
Love the quality of the windows, having the high EV windows makes everything so clear outside, and there's no heat from the sun overheating the house.
James M.
The window install was originally scheduled for September 17. Several days before, Universal Direct called me and asked to reschedule the installation for September 16. I agreed and re-arranged my schedule to accommodate. On September 16, no one came or called and I had to initiate communications to determine why the install had not occurred and I received no communication. Late in the afternoon, I finally received a phone call apologizing for the mistake and saying that the windows would be installed on the17th as originally planned, due to internal scheduling errors.
I asked that the remaining balance of $1000 be waived or reduced to the inconvenience caused me that was the sole fault of Universal Windows Direct. My request was refused in full and I was very curtly told that I would have to pay the $1000 and there would be no reduction. I had already paid $9000.
This is very poor customer service and I will not be recommending your company to anyone else, and I will I be unlikely to use you for future window replacement.
James L.
Bill W.
Kenneth B.
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