About this company
Universal Windows Direct of Raleigh
Types of work
GuildQuality surveys
Badges
Reviews 2
Of 2 respondents, 2 left a reviewRecent reviews
James M.
The window install was originally scheduled for September 17. Several days before, Universal Direct called me and asked to reschedule the installation for September 16. I agreed and re-arranged my schedule to accommodate. On September 16, no one came or called and I had to initiate communications to determine why the install had not occurred and I received no communication. Late in the afternoon, I finally received a phone call apologizing for the mistake and saying that the windows would be installed on the17th as originally planned, due to internal scheduling errors.
I asked that the remaining balance of $1000 be waived or reduced to the inconvenience caused me that was the sole fault of Universal Windows Direct. My request was refused in full and I was very curtly told that I would have to pay the $1000 and there would be no reduction. I had already paid $9000.
This is very poor customer service and I will not be recommending your company to anyone else, and I will I be unlikely to use you for future window replacement.
Kenneth B.
GuildQuality
Feedback report
