High pressure to sign up at estimate.
From start to finish, the process and results were above expectations!
Excellent job quality looks very good
They put the windows in but the exterior door they brought was the wrong size. They say they reordered it and put a rush on it but we still don’t have our new door installed so the job in unfinished
Exceptional turnaround time, great workmanship and very punctual I will definitely recommend them to family and friends and quality of product is great…
Most of the process was great but the two windows in my master had to be modified for the windows to fit.
Did a good job on explaining construction of windows and process.was timely on measuring and build of windows. Did great on scheduling install as I had to reschedule due to conflict on my part. On day of install installers were prompt to show up ,did really good at getting windows in and sealed up.Had problem with one window that was sized incorrectly and got it reordered.The only real problem is that I wished they would have done a little better at cleaning up afterwards , I have been picking up screws , little pieces of trim and some insulation from the old windows. See
While the windows are good quality, we had issues with scheduling not communicating with us. Basically they were a no show for the first day of installation. When I called to ask where they were, they claimed it was because the install would only take 1 day. The install ending up taking 2 days, and will also take another day because they ordered one of the windows in the wrong size. So now we have to wait another 4-6 weeks for that window to be made and for our installation to be complete.
The installers also used wood on the inside of the window frames that have have sharp edges and not at all sanded. The color also doesn’t match any of the trim. When I shell out as much money as I did for this project, I have high expectations. They didn’t even meet my low expectations.
All the things that were broken or damaged during install I'm on my own to fix. They sent someone out to verify all the damage I claimed and then pretty much offered me 10 dollars for hundreds of dollars worth of damage. I wish I had picked a different company for sure!
Because one window was mis-measured, the front of my house looks bad and doesn't speak well for your company. Having to wait another 8-10 weeks is very frustrating!
Customer service lacking after the sale.
None of the windows I ordered fit. Then UWD used a 3rd party to install the windows. The did not have anyway to show who they were, then the only replaced the actual window not the wood frame around the windows. Then not to mention as he was trying to install the window in my bedroom he had to rig the window to hold the screws which wouldn’t fit no matter what he did. He finally finds a place that will hold the nails and uses this foam insulation to fill in spots that the unfit window was flush with the wall. That’s not even the half. This is just from the inside of the house. This isn’t the outside in which none of the windows is actually flush, it’s filled with so much foam that it’s already peeling away from the actual window & siding. Not to mention it was a BOGO but still ended up paying damn near $5,000+ for 4 windows!!! On top of all of that I never got the full installation because of how horribly the set he put in the bedroom he had to take the others windows back to the warehouse & I’ve yet to hear back from anyone from the company.. Sad I spent that much money & still don’t have my windows!! & the two he installed I might as well done myself!!! Just wow!!! 🤯🤬
They left screws and broken glass all over the place and killed one of my rosebushes
After the installation we found several issues. The door was not measured properly- on the exterior we have a 1inch gap on one side and a1 1/2 inch on the other side. Right now it is gapping holes. There is a gap between the doors when closed. The wrong lockset was installed . There are dings and scrapes on the exterior finish. No shoe mold or quarter round was included. For the price of this door this install is unacceptable.
The entire experience was a pleasure. My sales rep, Brandon, was very knowledgeable and thorough. The total cost was extremely fair compared to other quotes I had reviewed. My windows were made to order and once they were completed (~6 weeks), I was promptly notified to setup the install, which I was able to have done a couple of days later. The install only took about 4 hours and my installers were very professional.
Customer service SUCKS
GREAT LOOKING WNDOWS AND DOORS
1. 3 of the 14 windows were incorrectly measured so we had to wait another 8 weeks for them to be remade
2. Initial installers damaged casings on 5 of our windows
3. Second group of installers damaged woodwork and put a hole in the drywall of our stairwell
4. Several issues with second install on flashing on outside of half-round windows
Management has been slow to respond but did send crew back to address some of the issues. Still waiting to hear what they intend to do for the casings
I had a horrible experience with getting my windows measured and installed. They had no problem accepting my full payment.
Getting anyone to answer the phone after the deal was signed was like pulling teeth. I would have to call like 25 times to get an answer from someone which is extremely unnerving after signing and paying for a $10,000+ deal.
I hesitated at first. Always chose the local guy to do a more personal job. But met with the salesman, who was very good at his job to spark an interest in me. I spoke with several people after to seal the deal. I'm really glad i did. Absolutely top notch. price was fair, with a lifetime warranty on windows that look great and are solid. Great organization. You'll be glad you chose them.
I feel this company is not about doing a good job. They’re just about the money part of it. Every concern that I have had has been brushed off manager, which said he would get back with me did not window said they would be rushed. They were not, and I’m still waiting for a job to be completed eight weeks after it started, this is for one window that they miss measured
The windows were a good price and our sales rep was great but office and work crew communication was HORRIBLE. I had two offices scheduling from Columbus and Louisville for different dates and times. I answered the same questions over and over again because no one took notes or communicated with each other. I was stood up twice and cancelled on once. People were still calling to schedule a sales rep appointment when I’d already had one. The office blamed the sales rep who said it was the office’s fault. The guy who measured my windows said my order didn’t match his notes and my price should be different. The crew worker said the supervisor tried to call me, he didn’t. Then the warehouse guy said my windows were lost.The techs who barely spoke English said they would call the service department because our windows wouldn’t stay open. We never received a follow up call and our new windows were leaking air so we had to call and request a repair man before we were finally done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Windows Direct of Louisville as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys