As retired customer service rep for 15+ years; I am aware what it takes. I was WOWed by installers and sales rep who talked with us re these windows. A bit of confusion on setting the dates for installed, but we were able to get this job together .Great windows, looks like there is noglass there. Install was very FAST and clean. Both men were super nice and knew their jobs.
I can fill the page with great things. Most important is the home we have is warmer, quieter and I love it so much. Looks great outside and feels perfect inside. I will recommend Universal to our friends. Truly can't give anything bad. Thanks is a sincere compliment to a company who seems to CARE. ===========

Installers Professionalism

Installers Professionalism - The installers were top notch. Friendly, hard working, and respectable. Best workers ever!!!!!!!!!!

Quality Of Workmanship

Quality Of Workmanship - The workmanship was the best I have ever seen.

Clean

Clean - They cleaned and picked up every area in my house where the installers worked.

From beginning to end the entire process was smooth and easy. Communication and follow ups was awesome!

lots of trouble the 1st time I used them. Customer service was good at helping resolve issue. Price was high. issues fixed and w more windows installed a month ago. So have not had time to evaluate the new ones. Took a few months to fix issue. Due to custom built windows. That's why 3 star. 1st time was ehh. 2nd much better. But need time to see how they do.

The process was great and they keep us updated along the way.

We had the whole house redone in a year and it is a little costly but not in the long run when I’m looking at my bills!

Quality of window is good. Install was not great

At first it was wonderful...all but one window went in seamlessly. But the last window was built wrong the first time. We have now waited 12 weeks for the last window and we are still waiting. Oh and we were told it would only take 5 weeks to build.

Waiting to resolve my issue. But from what I replaced I would probably give all stars.

will be able to complete survey when they finish the job

So far the windows are not performing as expected. I was very specific that I wanted triple pane windows but my salesperson insisted that I go with the double pane. My primary concern was heat gain on the western side of my house which brought me here. The demonstration is a scheme. Sure heat won't penetrate after 30 seconds, but it sure does after hours of afternoon sun. I feel the salesperson didn't listen to my concerns and sold whatever he made the most money off of that week.

Best installers ever

We have been waiting since July of 2023 for our newly installed door to be fixed. it appears to be fixed, but time will tell.

Installers were on time, courteous and cleaned up area of installation

Dealing with customer service was not good. Demand last payment before windows was done.

High pressure to sign up at estimate.

From start to finish, the process and results were above expectations!

Excellent job quality looks very good

They put the windows in but the exterior door they brought was the wrong size. They say they reordered it and put a rush on it but we still don’t have our new door installed so the job in unfinished

Exceptional turnaround time, great workmanship and very punctual I will definitely recommend them to family and friends and quality of product is great…

Most of the process was great but the two windows in my master had to be modified for the windows to fit.

Did a good job on explaining construction of windows and process.was timely on measuring and build of windows. Did great on scheduling install as I had to reschedule due to conflict on my part. On day of install installers were prompt to show up ,did really good at getting windows in and sealed up.Had problem with one window that was sized incorrectly and got it reordered.The only real problem is that I wished they would have done a little better at cleaning up afterwards , I have been picking up screws , little pieces of trim and some insulation from the old windows. See

While the windows are good quality, we had issues with scheduling not communicating with us. Basically they were a no show for the first day of installation. When I called to ask where they were, they claimed it was because the install would only take 1 day. The install ending up taking 2 days, and will also take another day because they ordered one of the windows in the wrong size. So now we have to wait another 4-6 weeks for that window to be made and for our installation to be complete.

The installers also used wood on the inside of the window frames that have have sharp edges and not at all sanded. The color also doesn’t match any of the trim. When I shell out as much money as I did for this project, I have high expectations. They didn’t even meet my low expectations.

All the things that were broken or damaged during install I'm on my own to fix. They sent someone out to verify all the damage I claimed and then pretty much offered me 10 dollars for hundreds of dollars worth of damage. I wish I had picked a different company for sure!

Because one window was mis-measured, the front of my house looks bad and doesn't speak well for your company. Having to wait another 8-10 weeks is very frustrating!