Universal Windows Direct of Northwest Kentucky
Customer feedback report for

Universal Windows Direct of Northwest Kentucky

Universal Windows Direct of Northwest Kentucky

Universal Windows Direct serving Northwest Kentucky. The Louisville and Lexington area’s reliable source for quality and high-performance exterior remodeling products. Our company is founded on the philosophy of improving the lives of homeowners through energy efficient products, including replacement windows, entry doors, and vinyl siding. By offering some of the most energy efficient exterior options on the market, Northwest Kentucky can enjoy their new upgrades for nearly a lifetime.

Types of work

Windows 92

GuildQuality surveys

This page contains customer feedback collected by GuildQuality using impartial third party surveys. Learn more
Feedback Milestone
5 Consecutive Great Reviews 2019

We’re taking the following precautions for our customers:

Dear Homeowner,

Since founding Universal Windows Direct over 18 years ago, we have always strived to provide the best possible home improvement experience to our customers. In response to the current situation with the Coronavirus, we wanted to let you know about the steps that we are taking as a company to help limit the spread of the virus, and to protect you, our UWD team members, and our community.

We are closely monitoring the latest protocols and suggestions from the Centers for Disease Control (CDC), the World Health Organization (WHO), our local health department, and others. Based upon these recommendations, we have implemented the following procedures throughout the company:

1. We have advised all UWD employees to stay home if they are sick, and to follow proper respiratory etiquette and hand hygiene at all times.

2. All sales presentation materials and installation tools and equipment must be thoroughly cleaned with Clorox wipes or equivalent disinfectant prior to any home visits.

3. In addition, we have asked all UWD employees whether they have travelled out of the country to any of the affected areas, or had contact with anyone who tested positive for the virus, and if they have, to report it to us immediately.

4. As of now, we have confirmed that no UWD employees have been in close contact with anyone that may have been exposed to the Coronavirus or COVID-19.

Similarly, we are asking that our customers provide us with necessary information to protect our employees and the community at-large. Therefore, we are requesting that if you or anyone that you have had close contact with has been out of the country and may have been exposed to the virus, please contact us immediately. Based upon this information, we need to make an informed decision in order to protect other UWD customers, our employees, and their families. We appreciate your cooperation with this request.

This is an evolving situation, but we remain committed to providing you with the best home improvement experience possible. As additional information becomes available, we will update these procedures as necessary to protect the safety of our customers, our team members, and our community. On behalf of the UWD team, thank you for your business and your understanding.

Sincerely,
William Barr, Co-Founder and Co-Owner and Michael Strmac, Co-Founder and Co-Owner


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Of 418 customers surveyed, 180 responded
Likely To Recommend
I am likely to recommend Universal Windows Direct of Northwest Kentucky to a friend.
71%
Installers Professionalism
The Universal Windows Direct of Northwest Kentucky installation crew was organized and professional.
84%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
86%

Of 418 customers surveyed, 180 responded What does this data mean?
All project locations are approximate
Of 180 respondents, 164 left a review
4
117 of 163 would recommend
83
34
20
9
17
No rating
1
How are reviews verified?

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GuildQuality

Customer feedback report

The feedback presented on this page was collected by GuildQuality from Verified customers of Universal Windows Direct of Northwest Kentucky using our impartial third party survey process. To learn more about GuildQuality and our survey process visit www.guildquality.com

Universal Windows Direct of Northwest Kentucky

160 Technology Dr,
Shelbyville, KY
www.universalwindowsdirect.com/northwest-kentucky (502) 487-5200