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GuildQuality surveys
Customer satisfaction
Of 81 customers surveyed, 44 respondedReviews 20
- All feedback
- 5 Star
- 4 Star
- 3 Star
- 2 Star
- 1 Star
Recent reviews
John M.
This is an excellent company. I would not hesitate to use them again.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The excellent workmanship on the product
Current Referrals
Current Referrals - Not at this time. I will not hesitate to recommend this company to others in the future.
Recognized Excellence
Recognized Excellence - Brandon Stevens. He went above what is normally expected in a project manager.
Additional Comments
Additional Comments - This is a fine company. Keep up the good work.
Kevin R.
Brandon Stevens did an outstanding job of assessing our needs, making recommendations, and providing excellent follow-through throughout the project.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Workmanship, follow through, and communication.
Recognized Excellence
Recognized Excellence - Brandon exhibited all the qualities of a person committed to customer service. He was knowledgeable about what needed to be done. He made sure that I knew the status of the various steps throughout the project.
Customer in Fishers, IN
Areas Of Satisfaction
Areas Of Satisfaction - We received multiple quotes. Universal was not the highest price or the lowest. What they proposed made sense for our situation. They started the work when they said they would and finished when they said they would.
Recognized Excellence
Recognized Excellence - They have all been good to work with. Rob and Sharon are very responsive.
Customer in Carmel, IN
Recognized Excellence
Recognized Excellence - All of the people were professional.
Customer in Indianapolis, IN
Areas Of Satisfaction
Areas Of Satisfaction - personal attention by all staff
Customer in Indianapolis, IN
Areas Of Satisfaction
Areas Of Satisfaction - I greatly valued the quality of the work Universal did for me; they only had to do the work once.
Recognized Excellence
Recognized Excellence - I would like to recognize Rob Yeery and R.J.
Customer in Indianapolis, IN
Areas Of Satisfaction
Areas Of Satisfaction - The value of the service and quality work.
Customer in Carmel, IN
Areas Of Satisfaction
Areas Of Satisfaction - I was satisfied with all of it.
Customer in Pittsboro, IN
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the craftsmanship - it's a good, clean, finished product.
Customer in Carmel, IN
Use Comments
Use Comments - I would call Rob again to do the same work. I am very happy with the work and with the way it looks. I would be happy to be a reference and recommend them to anyone.
Areas Of Satisfaction
Areas Of Satisfaction - I have no complaints about anything. When I did have a situation rise, I called Rob and it was immediately taken care of. For instance, they forgot to do the pool house roof and after I called them they immediately came out and fixed it. They did everything in a timely fashion it only took two days. They didn't dilly dally.
Customer in Noblesville, IN
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the quick turn around and efficiency of the work. It was very high quality job. There was no waiting around, they did it all very fast. It was great!
Additional Comments
Additional Comments - I was extremely satisfied. I thought they were very efficient in the way they went about their business. I am would recommend them to anyone.
Customer in Indianapolis, IN
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with Rob's presentation and his customer service.
Additional Comments
Additional Comments - I had a very satisfying experience with their company.
Customer in Indianapolis, IN
Areas Of Satisfaction
Areas Of Satisfaction - Rob and Shane are very knowledgeable about roofing construction. They demonstrated their expertise in proper roofing methods and I was confident in their recommendations.They also assisted me in filing a claim with my homeowners' insurance for hail damage to my roof - which I did not know that I had . That saved me some money and allowed me to upgrade to a higher quality shingle. Other contractors I called for estimates did not advise me of the hail damage.
Customer in Bedford, IN
Areas Of Satisfaction
Areas Of Satisfaction - They were very efficient in their work, they got most of it done quickly.
Customer in Zionsville, IN
Areas Of Satisfaction
Areas Of Satisfaction - The work crew was courteous and friendly.
Current Referrals
Current Referrals - I have all ready referred others.
Recognized Excellence
Recognized Excellence - Webb and his crew.
Customer in Indianapolis, IN
Areas Of Satisfaction
Areas Of Satisfaction - The appearance is excellent.
Customer in Fishers, IN
Areas For Improvement
Areas For Improvement - They did not fall short of any of my expectations.
Areas Of Satisfaction
Areas Of Satisfaction - The total work package was excellent.
Customer in Indianapolis, IN
Areas Of Satisfaction
Areas Of Satisfaction - I thought that the way they handled themselves, they were very professional.
Customer in Indianapolis, IN
Areas Of Satisfaction
Areas Of Satisfaction - They are just honest people who give you a fair value for the money.
Customer in Pittsboro, IN
Areas Of Satisfaction
Areas Of Satisfaction - Personable staff and easy to work with.
GuildQuality
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