We rarely give reviews, and when we do, we try to be as objective as possible.

We wanted one company to do a whole bathroom project in a reasonable time and price.

In our bathroom, we did: a bathtub-to-shower conversion with a removed dropped ceiling, floor replacement, sink faucet replacement, toilet installation, old vanity re-caulking, wallpaper removal and wall and ceiling painting. We went with Unique Home Solutions (Middleburg Heights, OH) even though they charge premium prices partially because they promised to have the new shower functional at the end of the second day of work. At the end of the second day they left for the day without telling us the shower is not yet functional; and when we complained, they said that they never have it functional in two days.

Furthermore, we ended up with a mediocre paint job in the bathroom. The walls were not skim coated before priming and painting to cover the "evidence" from tearing down the wallpaper. When asked, why they skipped this logical step, the answer project team leader and the customer relations/service office gave was: skim coating/prepping the wall for painting was not included in their paint job description – just tearing wallpaper and painting. Basically, it was our fault for not telling them how to do their job. Is not the knowledge and competence customers entrust experts when hiring to do their job professionally? Should I fear not getting my soup in a restaurant because the waiter refuses to bring me the spoon simply because I did not specify my eating manners?

For a professional home improvement company that considers itself the leader in the field, assuming customers' fault for not doing their job professionally is not and should not be an excuse. They never once recommended doing this – if it was an “extra,” they should have tried to upsell us, not just skip the step that obviously needed to be done.

As far as we can tell, the rest of the bathroom remodeling job was done well, though the unprofessional paint job makes us nervous about what we can’t see, as well as their dishonesty in explicitly promising a two-day functional shower install that they were unable to deliver.


Sincerely,
Gordon family
Summit County, Akron

I have been very happy with their workmanship, installation crew and their reasonable price. I just love my new floors.

They were safe and did a really thorough job. They showed me everything when they were done.

If they would have contacted me about solving my problem then I would have. However, they haven't taken care of it. Once they sell the product they don't really follow up.

They do good work.

They seem to be a good organization. I am happy with the quality and the workmanship.

The price was kind of up there. It was high. If you get the warranty, it will be high.

They are very friendly and knowledgeable. Their workers are beyond exceptional and do a great job. They are very clean and very neat and you can ask questions and they will answer them. They are there 100% of time and basically walk you through what they are going to do.

They got the work done very quickly and efficiently.

I have already.

The two boys that put the window in were really great guys, it was like I had known them my whole life and I would recommend them to anybody.

I would recommend Unique Home Solutions, you guys did a really good job all in all.

I recommend Unique because they are thorough and they do a fantastic job. If I need any other work done, I will definitely call them.

The crew is excellent and very knowledgeable.

They were very efficient and cleaned up after themselves. They did a great job.

I will be using their service again in the future!

I think they did a marvelous job and love my doors. The guys were very professional and I enjoyed having them in my home.

We weren't told everything that we should've been told before we agreed to the terms.

Very skilled, polite, hard working professionals did a great job, it was a pleasure to have them working in my home. Thank you guys, great job.

They do excellent work.

The scheduling sucks.

They were really helpful and did an excellent job! They cleaned up good afterwards, and they are there for you!

This is the most well-organized company with the highest integrity I've ever hired. I really appreciated the patient, detailed explanation of the project before it was started. The attention to detail, workmanship, materials, and personnel were top notch. This company is a winner!!

Jason and Tom the installers did an awesome job. I didn't have to do any clean up. You didn't find a bit of paint or dust inside or outside the house.

Our experience was top rate. They were timely, had the material on site, and the installed gutter worked as stated. We are more than satisfied with the company, employees and the results.

All the staff from Unique Home Solutions were very knowledgeable, from the salesman to the installers. Josh was very impressive with his demo of your products windows compared to the other top window makers. My new windows match my house perfectly. the look beautiful. Thank you all for your work. My installers were great. they were neat and organized. They worked quickly and effieciently.

They gave very good service. I had an issue with the bathroom doors coming off track and they came out to fix it right away.

This is our second time with Unique Home Solutions and have always been extremely pleased.

The company and the staff were all very helpful. They did exactly what they said they were going to do and were very friendly. I didn't have any problems at all!

The windows look really nice and they did a good job!

Great service.

They did a really good job.

They were professional, handled the job well, and were very fast. I would definitely use them again for future projects.

Highly recommended!

Overall the company is great. The guy who sold me the product was very knowledgeable and described it great they were phenomenal.

They did an excellent job. They were kind and compassionate. I enjoyed the company of the crew that came out on the 2 different projects. One crew worked outside and the other worked on my kitchen countertops.

They did a fine job and they were very respectable and they did the work provided

They answered my questions and I was pleased.

It looks great.

The whole experience was a very pleasant one. They were on top of everything. I was pleased all around and would highly recommend.

I am not satisfied with the work that was done.

The job was beautiful. I thought they did a great job. The customer service and everything was outstanding. I just thought the cost was exuberant.

Overall, they did a fantastic job. There were a few instances where the communication broke down. Other than that, they did a good job. We used them because we looked at reviews.

The original work was done as directed. There's no way to know if the original work is complete until you have weather and I only had one problem. The one problem was taken care of directly and quickly.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with them completing the project in one day, and the knowledge of the installer as to what my needs were and how to correct it. That was the most important for me.

Recognized Excellence

Recognized Excellence - I would like to recognize the original woman that sold me the product. She was exceptional in being knowledgeable about what my needs and concerns were and how best to satisfied them with one product. That was impressive. Also, being a lady and going up on the roof, into the attic and all the prep she had to do that was unique to me.

The workmen were very professional and seemed to know a lot about what they were doing.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with them getting the installation done in a speedy manner.

It was a great experience all the way around

Recognized Excellence

Recognized Excellence - They were all great, so I would like to recognize them all for their exceptional service

We found a couple of minor changes that needed to be done and they did it quickly. We are very happy with the product.

I already have recommended the company to others.

Unique Home Solutions did an excellent job! We would like to have them come back. We plan to have more work done.

We were very pleased. They were more than professional, very clean, very well mannered and respectful. They were a very good company and I am glad we used them.