We rarely give reviews, and when we do, we try to be as objective as possible.
We wanted one company to do a whole bathroom project in a reasonable time and price.
In our bathroom, we did: a bathtub-to-shower conversion with a removed dropped ceiling, floor replacement, sink faucet replacement, toilet installation, old vanity re-caulking, wallpaper removal and wall and ceiling painting. We went with Unique Home Solutions (Middleburg Heights, OH) even though they charge premium prices partially because they promised to have the new shower functional at the end of the second day of work. At the end of the second day they left for the day without telling us the shower is not yet functional; and when we complained, they said that they never have it functional in two days.
Furthermore, we ended up with a mediocre paint job in the bathroom. The walls were not skim coated before priming and painting to cover the "evidence" from tearing down the wallpaper. When asked, why they skipped this logical step, the answer project team leader and the customer relations/service office gave was: skim coating/prepping the wall for painting was not included in their paint job description – just tearing wallpaper and painting. Basically, it was our fault for not telling them how to do their job. Is not the knowledge and competence customers entrust experts when hiring to do their job professionally? Should I fear not getting my soup in a restaurant because the waiter refuses to bring me the spoon simply because I did not specify my eating manners?
For a professional home improvement company that considers itself the leader in the field, assuming customers' fault for not doing their job professionally is not and should not be an excuse. They never once recommended doing this – if it was an “extra,” they should have tried to upsell us, not just skip the step that obviously needed to be done.
As far as we can tell, the rest of the bathroom remodeling job was done well, though the unprofessional paint job makes us nervous about what we can’t see, as well as their dishonesty in explicitly promising a two-day functional shower install that they were unable to deliver.
Summit County, Akron
I have been very happy with their workmanship, installation crew and their reasonable price. I just love my new floors.
They were safe and did a really thorough job. They showed me everything when they were done.
If they would have contacted me about solving my problem then I would have. However, they haven't taken care of it. Once they sell the product they don't really follow up.
They do good work.
They seem to be a good organization. I am happy with the quality and the workmanship.
The price was kind of up there. It was high. If you get the warranty, it will be high.
They are very friendly and knowledgeable. Their workers are beyond exceptional and do a great job. They are very clean and very neat and you can ask questions and they will answer them. They are there 100% of time and basically walk you through what they are going to do.
They got the work done very quickly and efficiently.
I have already.
The two boys that put the window in were really great guys, it was like I had known them my whole life and I would recommend them to anybody.
I would recommend Unique Home Solutions, you guys did a really good job all in all.
I recommend Unique because they are thorough and they do a fantastic job. If I need any other work done, I will definitely call them.
The crew is excellent and very knowledgeable.
They were very efficient and cleaned up after themselves. They did a great job.
I will be using their service again in the future!
I think they did a marvelous job and love my doors. The guys were very professional and I enjoyed having them in my home.
We weren't told everything that we should've been told before we agreed to the terms.
Very skilled, polite, hard working professionals did a great job, it was a pleasure to have them working in my home. Thank you guys, great job.
They do excellent work.
The scheduling sucks.
They were really helpful and did an excellent job! They cleaned up good afterwards, and they are there for you!
This is the most well-organized company with the highest integrity I've ever hired. I really appreciated the patient, detailed explanation of the project before it was started. The attention to detail, workmanship, materials, and personnel were top notch. This company is a winner!!
Jason and Tom the installers did an awesome job. I didn't have to do any clean up. You didn't find a bit of paint or dust inside or outside the house.
Our experience was top rate. They were timely, had the material on site, and the installed gutter worked as stated. We are more than satisfied with the company, employees and the results.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Unique Home Solutions - Cleveland as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys