Good work and good communication. Did not place order for supplies when they said they would and it was delayed 2-3 months even after paying we paid 50% of the project.
The particular application for this undercover system was difficult and unusual. It was very complex. The company did a great job of working with me to design a system that works great. I highly recommend Undercover Systems, LLC.
I have already recommended them.
Team was professional, good workmanship and work was completed on schedule. Team very easy to work with.
The crew was AMAZING! Courteous, hardworking, very clean and were in constant communication with us. Outstanding service!
I would highly recommend Undercover Systems.
Our lower deck hasn’t been very usable for 10yrs until the Undercover system was installed.
From scheduling the sales appointment through the installation process everyone was very professional and communicative. There was one scheduling hiccup that was quickly acknowledged and owned as their mistake and they worked with us on making sure our needs were accommodated despite the hiccup. The job site was immaculate and the installation team worked a longer day in torrential rain and the cold to make sure our system was completed by the end of the day which was unexpected and appreciated.
We love the way our under deck looks now and have already been using our new outdoor space as a family when we normally would not have been able to in the winter months.
Undercover Systems, LLC. product and service is top rate and first in quality. It looks really nice.
Everything was great.
We love our new pergola! It is well built, looks very nice and we were able to match our house perfectly! Undercover Systems has a great team-we did have a few issues that came up during and after construction, but they came out and fixed everything. We also like the lifetime warranty so we feel good knowing it was money well spent & will last.
I appreciated the professionalism, careful & detailed planning, adherence to timelines with clear and timely communication.
I would highly recommend Undercover Systems to anybody who is considering a pergola, or deck covering. The company was very helpful, kind and considerate. My contractor Joel was prompt, clean and answered all my questions. Undercover Systems is a high quality company who hires high quality employees who all share and demonstrate the company values.
It was way above my expectations as far as the quality of the product and a quick installation. I'm looking forward to working with them again on future projects.
Its impossible to get through by telephone to the office. Also, we had put down a deposit for installation of a heater in Dec. of 2020. I had attempted to get an update on our project and a starting date. I finally contacted my salesman who helped me to get in touch with the company. This took place in March of 2021. I have recommended Undercover to many people, but the delay in my project and inability to get in touch with anyone by telephone left me less than happy. I will say that once my salesman helped me, everyone responded.
It looks great!
The look of the finished installation is fantastic! It really makes a difference in the appearance of the space. Now we can really use it! The guys were great, too! We would definitely use Undercover Systems, LLC again!
Best thing we could have invested in especially living in the Northwest. We do have clear plastic curtains we put up in the winter which helps protect our undercover system from the wind.
Undercover Systems has a lack of communication. The Foreman assigned to the project was helpful when we asked questions, however there were questions and issues they made choices on with out consulting the home owner or the general contractor. The owner of the company has no customer service skills and is down right rude.
There is no doubt that Undercover Systems transformed an ugly deck into a desired place to relax. The end result far exceeded my expectations. I would easily recommend this company. Thank you so much for putting a smile on my face instead of a frown.
I would use them again and recommend them to all my friends.
Excellent product, we have been very happy with our purchase.
The Undercover System on my main patio has definitely elevated the look and feel of my deck patio. It looks classy, and does the job of keeping rain out. The Undercover team overall did a good job in completing the project as plan, on time.
The job meet my expectations and I love the end results.
The company did outstanding work. We needed adjustments done and they did it without any issues. We highly recommend them to anyone.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Undercover Systems, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys